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Ray Price Mt Pocono Ford

Mount Pocono, PA

4.6
92 Reviews

2971 Rt. 940

Mount Pocono, PA

18344

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Showing 92 reviews

February 09, 2023

Happy New owner of 2020 Rogue. Will Capo was a blessing he stayed with me through whole process. I planned to buy car before snow storm, go home and empty my car for trade. Then I More

by green.jetta.vr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Capo, Star, finance officer and sales manager don't remember their names,
Mar 16, 2023 -

Ray Price Mt Pocono Ford responded

Thanks for the great review and feedback about your recent car buying experience at the dealership. Will was happy to help make the process as easy as possible. We hope you are enjoying your new vehicle, if you have any other questions please give us a call. Ray Price Mt. Pocono Ford

October 29, 2022

I had great experience purchasing ford maverick hybrid. Bill Capo is great sale specialist. He made my purchase very easy and stress less. More

by bobik2125
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Capo
Nov 22, 2022 -

Ray Price Mt Pocono Ford responded

Thank you for choosing Ray Price Auto Park Mt. Pocono for your recent Ford Maverick purchase! We hope you are enjoying your new truck! If you have any other questions please do not hesitate to give us a call. We are here to help! Have a great day!

October 13, 2022

We had a great experience purchasing our Honda CR-V. William Capo was very friendly and helpful.It made purchasing another vehicle less stressfull.Also thanks Bill for the mug with our photo on it.It wa More

by sherrygustin92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Capo, George Jackson
Nov 22, 2022 -

Ray Price Mt Pocono Ford responded

Hi Mike and Sherry, we appreciate your review and business at Ray Price Auto Park Mt. Pocono. 100% satisfaction is our goal and we are happy to hear Billy exceeded your expectations during your visit. Make sure you stop in and say hi during your first service visit! Se you again soon.

September 10, 2022

Customer service was great & highly appreciated our business made our deal go smoothly great experience More

by Josh.jrtrucking
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Capo
Oct 08, 2022 -

Ray Price Mt Pocono Ford responded

Hi, we are happy you had a positive experience at Ray Price Mt. Pocono Ford for your car buying purchase. Billy goes above and beyond to help his customers with any questions they have regarding their purchase. Safe travels and thank you for choosing Ray Price!

September 06, 2022

Don’t purchase from them. I’ve had my truck for 6mo and it’s been in there shop for 3 of those months . I get excuse after excuse and different stories from different people f More

by Edski59
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe, Troy
Sep 09, 2022 -

Ray Price Mt Pocono Ford responded

Hi, thank your for reaching out regarding your recent experience with us at Ray Price Mt. Pocono. Your concerns are being addressed with our management team and Ford. We will continue to keep you informed during the process but in the meantime if you have any questions, please feel free to reach out to Joe Brazil or Jim Mann. Thank you, Ray Price Mt. Pocono Ford.

August 19, 2022

William Capo great person and great to deal with. Super nice and knowledgeable we are very happy with our new ford Ecco Sport. Took good care of us and love our mug with our picture on it. Thank yo More

by charleshughes1937
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Capo great person to work with.
Sep 09, 2022 -

Ray Price Mt Pocono Ford responded

Hi Anne and Charlie, thank you for taking the time to leave a 5 star review on your recent car buying experience at Ray Price Mt. Pocono Ford. Billy was happy to help you with the entire process of getting your new Ford Eco Sport. We hope you are enjoying your new SUV and if you have any questions please give us a call.

July 18, 2022

I will never step foot in this place EVER AGAIN. Major rip off service dept. My key was stuck in the ignition and I was told that I needed a Ford dealer as it sounded like ignition switch needed to More

by Lucky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim who I made the appointment with who thought it was the ignition, but not his fault
Jul 18, 2022 -

Lucky responded

Ray Price Ford service should be ashamed of themselves! Diagnostic fee of 218.00 and was than told that I need a whole new gearshift because my key was stuck in ignition, New gearshift to install price 689.00 with tax plus the 218.00 is 907.00. My mechanic took apart gearshift, cleaned contact point because he said there was something sticky on it, put it back together, pulled it out of garage and put my key in my hand. And they felt bad because they sent me to Ford thinking it was ignition without looking at it, so due to Ray Price overcharging me on diagnostic fee and trying to scam me into another almost 700.00 for a service I did not need. My local mechanic only charged me 35.00 for an hour and fixed my issue. My key now releases like it should due to nothing other than a little cleaning of the contact point. Total cost charged was $35.00 vs Ray Price $907.00 to get my key to release? Something is seriously wrong with Ray Price service dept trying to charge outrageous prices for diagnostic & parts not even needed. Love my HONEST local mechanic who would never try to scam me into something not needed. Ray Price is such a scam, I will never ever walk into Ray Price again for anything. And I will be sure to tell everyone I know about my horrible experience, being over charged, and than told that I need another 700.00 worth of work done on my car when it was a very simple fix.

Jul 22, 2022 -

Ray Price Mt Pocono Ford responded

Hi, thank you for reaching out regarding your service concerns with our service department. We do apologize for any negative experience you received and your concerns have been shared with our management team to review immediately. Your feedback is very important to us here at Ray Price. Someone should be in touch with you shortly but in the meantime if you'd like to speak to the Service Manager, Jim Mann, he can be reached at 570-839-1111. Thank you, Ray Price Mt. Pocono Ford.

June 20, 2022

I had a very good experience with Ray Price Ford. I was lucky to get Billy Capo as a salesman. He provided me with every bit of information I needed for my new Ford Maverick. And he continues to ha More

by Josephbelveduto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Capo
June 18, 2022

Great experience billy capo got me a good deal honest salesman selling a good product. Definitely recommend! More

by Danny79870
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Capo
Jul 22, 2022 -

Ray Price Mt Pocono Ford responded

Thank you for choosing Ray Price Mt. Pocono Ford for your automotive needs Danny! Billy was happy to assist you during your visit and help you find exactly what you needed. We appreciate your feedback also.

June 15, 2022

The person I met with was knowledge, invested in the process and friendly. He allowed both parties to drive the vehicle. More

by aduffy4540
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon