Ray Laks Honda

Convenient and Professional I have nothing but good things to say about Ray Laks Honda, but especially about the Service Team. I was met by a team member, vital information was I have nothing but good things to say about Ray Laks Honda, but especially about the Service Team. I was met by a team member, vital information was gathered and the car was serviced shortly thereafter. No unnecessary waiting around - just friendly and professional service More

Do not do business here. My wife and I attempted to purchase a used van from these charlatans. We found an internet listing matching our purchasing criteria and stopped by (30 My wife and I attempted to purchase a used van from these charlatans. We found an internet listing matching our purchasing criteria and stopped by (30 miles away). On our initial visit, the vehicle was having some work done in the service department. No problem, we made contact with a salesman and were told it would be ready later that day. We came back, but the vehicle was still on a lift. Not wanting a scheduling conflict to deprive us of this opportunity, we put money down on the vehicle so we would be the first to test drive it when it was finally ready. Days later we received word that the van was ready, so we went back that weekend. While driving, a loud noise began emanating from the wheel area. Obviously, the van needed to be returned to the service department. We still wanted to purchase the vehicle and the dealership still had our money. We told them to take their time and service it properly. Several days passed and we received word that the van was ready again, so we made another appointment to test drive it in two days time. When we arrived at the dealership for our appointment we were told THE VAN HAD BEEN SOLD. The salesman had our number but did not notify us to save us the 30-mile drive, since he still wanted to sell us a more expensive vehicle. His manager told us tough luck and that putting money down on a vehicle doesn't mean anything. He would not negotiate on the price of another vehicle at all and couldn't care less what we had invested in the process. Finally, their card reader was broken and we couldn't get our money back. After two hours of waiting, they told us we didn't have to stay and that they would call us when the money was returned. After several days, we called the financial office to be told that they hadn't done any paperwork and that they have never done transactions without having a physical card available, so we'd have to drive the 30 miles there to swipe our card again, to get the money back that was put down on nothing. This entire establishment, from stem to stern, is a fallacy. More

Red carpet and balloons? Certainly was with Bruce Maurer at the helm! Taking me through every step with clarity and honesty that helped me make an informed decision without an Certainly was with Bruce Maurer at the helm! Taking me through every step with clarity and honesty that helped me make an informed decision without any doubt. Whether you know exactly what you want or need detailed information about other options, Bruce is the man for you. Definitely not short of enthusiasm and excitement for your behalf, Bruce will lead you to what you need and want depending on your circumstances. Let’s not forget about Scott Heller, the financial manager, who made things effortless and fast. Good job guys!!! Thanks, George Minasidis More

Purchased new 2018 Honda CRV Brandon Daniels provided excellent service throughout the purchase of out 2018 Honda CRV. He was very diligent and provided ua with answers to all of Brandon Daniels provided excellent service throughout the purchase of out 2018 Honda CRV. He was very diligent and provided ua with answers to all of our questions.. More

Ray Laks continues it's tradition of excellence Ray Laks continues it's tradition of being an outstanding dealership. They are my go-to dealership. After nearly 15 years I would consider no other at Ray Laks continues it's tradition of being an outstanding dealership. They are my go-to dealership. After nearly 15 years I would consider no other at this point. More

Very impressed and couldn't be happier This is my first contact with Ray Laks Honda. I live outside of Rochester NY in the town of Victor. From my first contact with Karen Haines to the a This is my first contact with Ray Laks Honda. I live outside of Rochester NY in the town of Victor. From my first contact with Karen Haines to the actual deal with Bruce and Clayton, I have to say it is a 10 experience. I met the 2 young fellows in the Doll-up area. They were courteous, friendly and very helpful. The car was delivered in like new condition in spite of the fact that it was a 2016 used vehicle. Mr. Bob Levenson also contacted me to ensure that everything went well. I really appreciated everyone's concern at Ray Laks with the purchase and delivery of my car. This is one of 4 cars that I presently own and I am fussy (sometimes to fussy) about all of them. The folks at Ray Laks have a plan and bring the purchase experience all together. Thanks to all of you!! More

Oil change. We always have been very pleased with the service department work. The last two times I have called, I have been disappointed in the how many days bef We always have been very pleased with the service department work. The last two times I have called, I have been disappointed in the how many days before an appointment can be scheduled. The last time they told me it would be 11 days, before an appointment would be available, I was going to have to go to another Honda dealer, because the car needed to be used for a trip on that day. Fortunately they gave me one a day earlier. More

excellent My service was friendly, professional, timely. I was able to have my car brought in for my inspection on the day that I called. Staff in the device de My service was friendly, professional, timely. I was able to have my car brought in for my inspection on the day that I called. Staff in the device department are always excellent and go out of their way to be friendly and accommodating. More

First class No hassles and just friendly dealings. Chuck had us in a new Honda without any back and forth sales pitches that take the fun out leasing a new car. No hassles and just friendly dealings. Chuck had us in a new Honda without any back and forth sales pitches that take the fun out leasing a new car. More

super a super dealership, great service and the service person really knew about the car! the sales person did a super job, and the price was right ! a super dealership, great service and the service person really knew about the car! the sales person did a super job, and the price was right ! More