Ray Laks Honda
Orchard Park, NY
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service my car was making a noise on rough roads. Shop repair mechanic. and I took it for a ride so he could hear what I did. He told me what He thought it wa my car was making a noise on rough roads. Shop repair mechanic. and I took it for a ride so he could hear what I did. He told me what He thought it was front & rear links they replaced them and all is fine. I could not ask for a better experience. Thank You for all your help Greg Eddy More
Rip off dealer Bought Honda Odyssey van spouse to be certified that automatically give you security of the deal right ? Wrong the 2nd day I drove of there place sh Bought Honda Odyssey van spouse to be certified that automatically give you security of the deal right ? Wrong the 2nd day I drove of there place showed engines light I went back to the dealership. But service guy was so rude and asking me I have to pay for that engine light checke . And he did not have time for next 12 days . Drove van back and at evening time after work try to start did not start. I tried but could not start . Had to call triple aaa for help. Came home try to start but same thing wouldn’t start called sales guy back but no help. I was out of vehicle for another 10days . When I took van back to the dealership had to call triple aaa again for help to start . Finally took back and got fixed had to wait for a while but got fixed. I never go back to these guys by the way they inserted extanted warty 2295 without telling me at all. Very bad experience never go back to these ripoff people. More
breaks rear breaks have to be replaced on a 2017 honda civic and they would do nothing about it. They claim it is normal wear and tear. rear breaks have to be replaced on a 2017 honda civic and they would do nothing about it. They claim it is normal wear and tear. More
Poor Setvice Dept I bought a used vehicle and within the first week. I called to make an appointment because I could not see the fuel gauge or temp gauge at night. The I bought a used vehicle and within the first week. I called to make an appointment because I could not see the fuel gauge or temp gauge at night. The dash lights didn’t work. Also the vehicle was pulling to the right Well the service rep said the dash lights worked fine and i disagreed and then he said the vehicle was pulling to the right because of the condition of the tires. well they sold the vehivle that way and they didn’t do anything. They just looked and said it wasn’t their problem even after I sent a picture of the dash taken at night. So they sold me the vehicle and washed their hands and didn’t do a thing. I do not recommend Ray Laks More
Service at Ray Laks Ray Laks is the best dealership for buying a new car, a used one, or having service done! I recently had an Inspection done. The employees are so fr Ray Laks is the best dealership for buying a new car, a used one, or having service done! I recently had an Inspection done. The employees are so friendly and knowledgeable. The work is done to perfection, and they even wash your car afterwards! I great place - I would not go anywhere else for a car! More
Positive car buying experience. Very helpful staff, not the usual pushy sales you get at most dealerships. Also got a good deal on just the vehicle I wanted. First Honda purchased, I Very helpful staff, not the usual pushy sales you get at most dealerships. Also got a good deal on just the vehicle I wanted. First Honda purchased, I hope to have it for many years to come. More
Karen Haines Rocks!!! Karen Haines stays with you for as long as you own your Ray Laks vehicle. She wants to know everything about your experience even after the sale: from Karen Haines stays with you for as long as you own your Ray Laks vehicle. She wants to know everything about your experience even after the sale: from the ease of scheduling service to your satisfaction with the work that is performed. She really goes above and beyond; she even gives out her own phone number in case you ever have trouble getting through the sometimes busy call center and want an answer right away. More
Sold me a roach, now won't return my calls. When I bought my car they tried to inflate the price on the bill of sale and had I not caught it while they hurried me along to sign the paperwork, th When I bought my car they tried to inflate the price on the bill of sale and had I not caught it while they hurried me along to sign the paperwork, they would not have given me the price we actually agreed to. In addition to that I've had the car less than 1000 miles and it has a host of issues that these guys basically offloaded in to my lap. I have tried calling and emailing multiple managers at this dealership (sorry reception at ray laks you've transferred me to mailboxes several times) and no answer, no response. Avoid this place. Seriously. More
Great service! I really enjoyed working with the team at Ray Laks. They were exceptional in helping me find the right vehicle and getting me the payment I was looki I really enjoyed working with the team at Ray Laks. They were exceptional in helping me find the right vehicle and getting me the payment I was looking to pay. I would recommend Ray Laks if you are looking for a Honda! More
Great experience Very helpful, aware of our needs and wants ; not pushy. Probably our main reason for coming back Have really liked our Hondas. Thanks so much. Very helpful, aware of our needs and wants ; not pushy. Probably our main reason for coming back Have really liked our Hondas. Thanks so much. More