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Ray Laks Honda

Orchard Park, NY

Overview
Reviews
Vehicles
4.9
467 Reviews
Call Dealership (716) 844-6051

3590 Southwestern Blvd

Orchard Park, NY

14127

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Showing 467 reviews

April 12, 2025

I have been taken care of very quickly and efficiently. They were very nice and able to reach out to Honda for my transmission failure on my new car More

by Irishgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Apr 14, 2025 -

Ray Laks Honda responded

We're glad to hear that our team at Ray Laks Honda was able to assist you promptly and efficiently with your transmission issue. Thank you for sharing your experience, and we're here if you need anything else!

April 12, 2025

Very helpful, go out of their way to help with the experience. Friendly personalities also helps. More

by ronbzibziak52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy from service , William Wertheim
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Apr 14, 2025 -

Ray Laks Honda responded

It is our pleasure to go above and beyond to provide a friendly and helpful experience! Thank you for five stars, and come again soon to Ray Laks Honda!

April 12, 2025

Prompt , courteous. Reliable , professional service. Clean comfortable waiting area with refreshment options. Service you can trust. More

by cyberflip27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Apr 14, 2025 -

Ray Laks Honda responded

Thank you for highlighting the excellent service and comfortable amenities at Ray Laks Honda. We're thrilled to know that our team provided a reliable and professional experience. We appreciate your trust in us!

April 10, 2025

Experience was out starting always very pleasant have been a customer for years and will continue More

by wbschatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Apr 10, 2025 -

Ray Laks Honda responded

Thank you for your continued support in our team at Ray Laks Honda. It is a pleasure working with you, and we can't wait to see you in again next time! Safe travels!

April 08, 2025

Professional, courteous, take time to explain things or answer any questions you have. Service completed in a timely manner. More

by molly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Banas
Report | Print
Apr 09, 2025 -

Ray Laks Honda responded

Molly, we're happy to hear that you had a positive experience with our team at Ray Laks Honda. Thank you for highlighting the professionalism and efficiency of our service!

April 06, 2025

Good service no complaints. Jim did very well. Is it necessary to have a 15 word minimum on this survey? More

by missnu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Scheck
Report | Print
Apr 08, 2025 -

Ray Laks Honda responded

Thank you for the feedback! We're glad to hear Jim provided good service at Ray Laks Honda. We appreciate your input on the survey length as well!

April 04, 2025

I’ve leased or purchased 5 Honda Civics from Ray Laks in the past 20 years, and I have been very pleased with the level of service I’ve received. From purchase experience to servicing my vehicles, Ray Laks More

by Dtpdoherty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Riso, Jeff, Mark
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Apr 08, 2025 -

Ray Laks Honda responded

Thank you for your loyalty and kind words about Ray Laks Honda! We're delighted to know that you've consistently had a positive experience with us over the years. Looking forward to serving you again in the future!

April 03, 2025

I am satisfied with the work performed on all the "needs" my vehicle has needed. Your mechanics do a great job. And the video they send me is priceless. My only little complaint is that my vehicle never has More

by Ccampanelli58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Apr 03, 2025 -

Ray Laks Honda responded

Thank you for sharing your feedback with us! We're glad to hear you're satisfied with the work our mechanics have done at Ray Laks Honda and that you find the video updates valuable. We apologize for not washing your vehicle after service, and we'll make sure to address this in future visits. Your input helps us improve!

April 03, 2025

The service department is great ! Rick & his crew always take excellent care of me - much appreciated ! There More

by 716sophia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy & Rick
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Apr 03, 2025 -

Ray Laks Honda responded

Thank you for the wonderful feedback! We love to hear that Rick and his team at Ray Laks Honda have been taking excellent care of your service needs. We appreciate your support!

April 02, 2025

I had very good service. NO complaints other than took too long to get an appointment. More

by richardb262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Apr 02, 2025 -

Ray Laks Honda responded

Richard, we appreciate your review and feedback. It is great to know our service team at Ray Laks Honda met expectations, but we understand the frustration with the wait times to get an appointment. Thank you for your patience and safe travels until next time!

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