Ray Laethem Chrysler Jeep Dodge Ram
Detroit, MI
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Tire Service Great service. Waiting for availability of parts, but that's expected. The service representative that answers the phone for service appointments is e Great service. Waiting for availability of parts, but that's expected. The service representative that answers the phone for service appointments is exceptionally friendly. Rob Chesney did an excellent job, as usual. More
New lease was handled very quickly and efficient Aaron Smith and Beverly LaBrecque responded to my online TrueCar request.. All my questions were answered quickly and it was a quick transaction once Aaron Smith and Beverly LaBrecque responded to my online TrueCar request.. All my questions were answered quickly and it was a quick transaction once I came into the dealership to pickup my vehicle. I reached out to 3 dealerships and Ray Laethem was the only dealership that responded with a quote. More
My Son's new wheels Matt Frame and Nick King are ultimate professionals in helping my son with his new (and first) car. They were knowledgeable and very helpful with my Matt Frame and Nick King are ultimate professionals in helping my son with his new (and first) car. They were knowledgeable and very helpful with my son's questions and let him look at a number of makes and models and as he was determining what car made the most sense. More
Very effective repair. Service was quick, effective and moderately priced. Service manager was very helpful in in explaining alternative service options for my vehicle's pro Service was quick, effective and moderately priced. Service manager was very helpful in in explaining alternative service options for my vehicle's problem and informing me of service options needed due to the age and mileage of my vehicle. More
Fast and easy Kind of lost count of how many leases I've done here. But as per the norm: Beverly Burns and Karen Mirable did an awesome job. Got the price right, Kind of lost count of how many leases I've done here. But as per the norm: Beverly Burns and Karen Mirable did an awesome job. Got the price right, everything was ready and done correctly and on time. More
Perfect. Pleased. Brought my 2015 Jeep Renegade in for an oil change, Very friendly, Polite. The wait time, was quick, not too long of a wait. I got to enjoy the choco Brought my 2015 Jeep Renegade in for an oil change, Very friendly, Polite. The wait time, was quick, not too long of a wait. I got to enjoy the chocolate chip cookies, in the waiting area. They were delicious. I was pleased. More
buyer beware I bought a 2013 Chevrolet avalanche, 3 days later the radio/ navigation touch screen locked up. Security measure. I was just trying to change the cloc I bought a 2013 Chevrolet avalanche, 3 days later the radio/ navigation touch screen locked up. Security measure. I was just trying to change the clock settings. I took it in to another dealer hoping it was a quick fix. They wanted $1300 to replace. They recommended I contact Ray Laethem because I just purchased it from them. They offered to replace my navigation unit with an am/fm cd player. Quite the downgrade. I declined. I expect to receive same or better from what was in it upon purchase. More
I experienced a POTHOLE defect (sidewall bulge) The defective tire was not safe to drive on ... Ray Laethem (Chrysler) came to my rescue late in the day and not only found a replacement tire after s The defective tire was not safe to drive on ... Ray Laethem (Chrysler) came to my rescue late in the day and not only found a replacement tire after several inquires both in and out of their circles and managed to install it while waiting at the dealership. The service was outstanding as has been my experience with them over the past couple years. My lease car was not obtained via this dealer but i see no difference if i was a long term customer or not. They went the extra mile. THX. More
Rude salesmen and manager Bought a used car from them. Lied about my payments. Screwed up my paperwork and had to go back. Couldn't get back the day he called cause I was out o Bought a used car from them. Lied about my payments. Screwed up my paperwork and had to go back. Couldn't get back the day he called cause I was out of town. Proceeded to call repeatedly, text, email, and even had the nerve to stalk me out on social media. Told them I was out of town and couldn't get in right that minute. Lied about trade in value of my car, and just about the rudest most unprofessional sales people I have felt with More