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Ray Laethem Buick GMC
Grosse Pointe-Detroit, MI
226 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 226 reviews
December 10, 2018
Tire Purchase/Replacement The service was performed well and in a timely manner. Also, I was informed that because I had purchased the Extended Warranty, there was no charge f The service was performed well and in a timely manner. Also, I was informed that because I had purchased the Extended Warranty, there was no charge for the new tire. Thus, I didn't have to deal with a costly purchase. More
by Barbara Lester
Employees Worked With
Jon Pingel
December 02, 2018
Recall Thank you for doing the recall in a quick and efficient way . I was very please how fast my cat was returned . I will make sure you guys handle any pr Thank you for doing the recall in a quick and efficient way . I was very please how fast my cat was returned . I will make sure you guys handle any problems that come up with my car. More
by Kaybird59
Employees Worked With
Edward Borden
November 19, 2018
Timely, exceptional and courteous! Called to make appointment, was able to make appointment to my schedule. Updated about possible future service needs. Unable to take car in myself, Called to make appointment, was able to make appointment to my schedule. Updated about possible future service needs. Unable to take car in myself, husband did and he was impressed with the service employees. More
by Maxima
Employees Worked With
Can’t remember
November 10, 2018
Car accident Help with car accident repairs. Getting A car loaner to drive. I was in an accident as I was stopped at a light. My car was standing still. I am v Help with car accident repairs. Getting A car loaner to drive. I was in an accident as I was stopped at a light. My car was standing still. I am very happy with the results More
by Happygatsby
Employees Worked With
Don't remember.
October 30, 2018
Fantastic We have taken our vehicles to different GM Dealers throughout the metro area, but none have given us great service like Ray Laethem. Excellent Dealer We have taken our vehicles to different GM Dealers throughout the metro area, but none have given us great service like Ray Laethem. Excellent Dealer. More
by Cheryl
Employees Worked With
Service staff, cashier,
October 22, 2018
Complimentary new vehicle oil change We made an appointment, and the oil and filter change, including a multi-point inspection, was performed within one hour. I passed part of the time dr We made an appointment, and the oil and filter change, including a multi-point inspection, was performed within one hour. I passed part of the time drinking coffee and chatting with our salesman, Matt Frame. More
by James Ramsey
Employees Worked With
Don't know the name of the service writer.
October 16, 2018
Leased new Terrain Great service. Great people. Able to get a deal done fast. At a great price. EJ kept me in the loop when a good deal came through. Great service. Great people. Able to get a deal done fast. At a great price. EJ kept me in the loop when a good deal came through. More
by zap
Employees Worked With
EJ Borden
September 17, 2018
People couldn't have been any more courteous and helpful Their handling of my situation was very professional, with care and understanding. They were very pleasant and courteous and made me feel comfortable. Their handling of my situation was very professional, with care and understanding. They were very pleasant and courteous and made me feel comfortable. I have absolutely no complaints. More
by venti
Employees Worked With
All that I came in contact with
September 17, 2018
excellent care and treatment I have been bringing my cars here for service for over ten years. I am always treated fairly and expeditiously. If there is a need for additional wo I have been bringing my cars here for service for over ten years. I am always treated fairly and expeditiously. If there is a need for additional work, I am contacted and advised before any work is done. Michael has been my service agent for years and is always easy to work with. Keeps me updated as to when the vehicle will be ready. I like the way you are emailed about the upcoming appointment too. More
by Paulac
Employees Worked With
Michael Bainbridge
August 18, 2018
Key-Fob nightmare Me.Friends and family leased 5 cars from this dealership.My last car is 2018 Buick Enclave.I got a demo car for lease.I never had issues but a month Me.Friends and family leased 5 cars from this dealership.My last car is 2018 Buick Enclave.I got a demo car for lease.I never had issues but a month ago 1 of key-fobs was not working then a week later the other one gave up.Went to the dealer to ask so I can service this issue they told me we will call u.Waited a week no call so I went to the dealer to ask for a loaner car and fix this issue.They put me on a loaner car and told me the remotes I have are not for Buick but for G6 Pontiac.I revived a text message from the owner of this dealership Jeff Lathem to call him.I called him and he told me don’t xxxxxxxx a xxxxxxxxxx like I am trying to hide something from him and told me bring the loaner back because I will charge $37.00 a day.This is a service I got from the owner and this dealership.Maybe he was missing his bourbon but that is what I got in return.I returned the loaner took the car now I am stock with a car with no working key-fob.that is his customer satisfaction for talking in that language.I want to write more but this is the worst thing that ever happened to me in my lifetime. More
by klei
Employees Worked With
Jeff Lathem owner
