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Ray Laethem Buick GMC
Grosse Pointe-Detroit, MI
225 Reviews
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Showing 225 reviews
October 07, 2024
I WILL NEVER EVER GO TO To Rae Laethum AGAIN! !! My wife and I were celebrating our 30 year wedding anniversary so I wanted to do something special for us and I set out to surprise her with a bra !! My wife and I were celebrating our 30 year wedding anniversary so I wanted to do something special for us and I set out to surprise her with a brand new vehicle so I called Ray Laethem dealership about a 2025 Buick Enclave on the phone and spoke to the salesman and he emailed me a quote over for the vehicle. I was very satisfied with the price, and proceeded to fill out the application. I told him upfront that I had excellent credit And he reassured me that my credit would only be ran only once through GM financial I said thanks cause I did not want my credit run all over the place multiple times with different banks so later that day I got an alert from the credit bureau that relate them had ran my credit Why did they run my credit so I called the salesman and he said that it was their policy to run the credit to make sure I could qualify to get the car I'm like you're not financing it. Why would you have my credit you told me GM oh, they're still gonna run it, so they only had a front wheel drive and stock so they had to do a dealer trade. It took them a few days to get it. GM financial didn't run my credit till four days later and I was instantly approved my son and I went to pick up the truck. On the table was a flyer talking about the Ray Latham advantage, which was a three year additional warranty that the dealership was offering for qualifying vehicles and business manager reassure me that this came with the vehicle. Oh, OK this is a good dealership. He also persuaded me to buy an additional maintenance program plan as well as gap insurance. I signed all of the papers we took possession of a vehicle, drove it home and a few nights later the Lord woke me up in the middle of the night and said to check that paperwork, something was not right so immediately I got up and looked at the paperwork and zeroed in on the selling price , he said go get the email that the salesman originally sent you. The prices were not the same. It was $1013 difference so that I called the dealership they kept me on hold for a long time so I drove up there wanted to speak to the business who wrote it up he looked over the paperwork and couldn't explain what the charges were. He said he didn't know what the additional $1013 was and why was the price difference Another guy came in and looked at the paperwork. He couldn't figure it out. Didn't know what it was so finally Will said he's the business manager and said that was $1013 for the Latham advantage plan that I bought I told him I don't know what you're talking about, you said they told me that this was complementary. He said it is complementary for the first 12 months and if you wanted it after that, there's an additional $1,013 I said where is the paperwork that says it is complementary where is the paperwork that I signed for and why is it just tacked onto the purchase price with no explanation and none of the paperwork he had no explanation for and said it was just an error that has never happened before and he's never seen it happen so after confirmed with several different guys in the building, he said that GM financial was going to credit my account when they update my credit report and I'm like that doesn't sound right so I just got off the phone with GM Financial they said that's not true. The dealership has to refund me the money for the warranties that I cancelled. I'm very disappointed in this dealership because the flyer is very misleading. It says 36 months it says nothing about it being complementary. It says nothing about an additional charge nobody ever explained it to me, nor did I sign paperwork for is my purchase prices inflated by $1,013. I will never go to this dealership again. I told Will that I was not satisfied this is NOT right and what is the procedure if I just wanted to turn his vehicle in and just walk away, he said that there was no cooling off nor could he rewrite the paperwork. I don't know how many peopl More
by Chuck B
Employees Worked With
Matt, Will
March 10, 2024
I had an appointment to purchase my leased vehicle. EJ Borden was on time and Very polite, knowledgeable,respectful of my time. Finance department was through explaining everything to me. I was very h EJ Borden was on time and Very polite, knowledgeable,respectful of my time. Finance department was through explaining everything to me. I was very happy with the service I received.would purchase another car from dealership if need arose. More
by Mabel.beckham
Employees Worked With
EJ Borden
September 05, 2023
I’ve never been insulted regarding waisted time more than this dealership. Buick repair appointments are scheduled 2 weeks in advance. Communicating by phone is just as bad. this dealership. Buick repair appointments are scheduled 2 weeks in advance. Communicating by phone is just as bad. More
by Steve
Employees Worked With
Don’t know
June 03, 2023
They broke a sparkplug off in my car then lied about it to my face. There are so many complaints about poor service and being ripped off by this place. I encourage a BOYCOTT RAY LEATHEM Campaign. Maybe if to my face. There are so many complaints about poor service and being ripped off by this place. I encourage a BOYCOTT RAY LEATHEM Campaign. Maybe if they lose business they might wise up and get quality mechanics. This is not rocket science. More
by duffdaphne
Employees Worked With
Can't recall name right now
September 26, 2022
Dropped my vehicle for service on Friday. Advisor sent me quote and said he didn't have part and I'd have to wait until Monday. Monday came and no call by 1030, I called them and they said Advisor sent me quote and said he didn't have part and I'd have to wait until Monday. Monday came and no call by 1030, I called them and they said car was ready (why didn't they call me?). Price for final job was $100+ higher than Friday's quote. They said they would look into it for me. 4 hours later, I had to call to find out what was going on. Got transferred to Voicemail several times and finally someone came on and told me that she spoke to manager about my issue and I'd have to wait until next day to find out why the difference in quote. (Again, why didn't they call me). Had my daughter drive me over there and got an audience with the service manager who was able to reconcile the difference, they did work that I didn't want done. Bill was discounted, thank you, but Ray Laethem, I shouldn't have to come over there to get stuff straightened out. And I should have been called back when my car was ready and shouldn't have had to wait 4 hours to get a call back regarding a change in cost. More
by legge
Employees Worked With
Kiona, Lawrence, William, Kristina, Walt
June 22, 2022
I went purchase a lease I contacted salesman and he was supposed to call me Back and didn’t,I had to call several times to find out status. I sent my Chevy spark there after making a appointment in adv supposed to call me Back and didn’t,I had to call several times to find out status. I sent my Chevy spark there after making a appointment in advance so the issues were mentioned the car got towed there for a broken hood cable to be replaced and the hood latch and a windshield… The service guy told my wife to get safelite because their suppler was out of that windshield as if none were ever to be made or gotten again???? So u go to a dealership that is same brand and after towing and appointment and pre discussion all u get is we can’t do the work we don’t want to do the work and we have no time frame on a windshield?????!!! so I call 7 times get voicemail and the phone answering person so I ask for service manager I was told he was busy all day not taking calls , so I stated if I have to call fox 2 or help me hank I will since I can’t be heard or serviced there . I got a call from service manager but it was still the same the dealership would not do the work because the tec didn’t want to do the work and they first said it had to be fixed in the body shop Because the bumper may have to come off etc, the body shop Person said go thru the grill by cutting it then we would have to buy a new grill because the tec couldn’t get to the hood latch , service had commented they didn’t wanna damage the radiator so as u can tell this is a mess . And the other time I had them program a new remote they didn’t program the remote start back so it’s not a good place to do business More
by Elondomoore
Employees Worked With
Service advisor,tec,service manager,body manager
March 23, 2022
SCHEDULED RECALL SERVICE APPOINTMENT FOR 7:15 AM. DROPPED THE CAR OFF EXACTLY ON TIME FOR A JOB THAT IS ESTIMATED TO TAKE 2 HOURS. AFTER NO PHONE CALL BY 2:15 PM DECIDED TO GO AND CHECK ON THE PROGR DROPPED THE CAR OFF EXACTLY ON TIME FOR A JOB THAT IS ESTIMATED TO TAKE 2 HOURS. AFTER NO PHONE CALL BY 2:15 PM DECIDED TO GO AND CHECK ON THE PROGRESS. NO SURPRISE, THEY HAD NOT EVEN TOUCHED THE CAR. GM- THERE IS NO EXCUSE FOR THIS. YOU NEED TO TAKE CONTROL AND RE-TRAIN YOUR DEALERS. THESE ISSUES REFLEX ON YOU. More
by GOBLUE788
Employees Worked With
L. ANDERS
December 15, 2021
Took 3 months to get an appointment and they didn't fix my leaking sunroof properly and charged me and I was told to come back again at my expense and they were out of loaners and again was rescheduled onl my leaking sunroof properly and charged me and I was told to come back again at my expense and they were out of loaners and again was rescheduled only to wait for another appointment which came 2 months later and in the meantime had to pay out of pocket to have remedied, so never again... More
by hollister8404
Employees Worked With
So many, don't know...
November 24, 2021
The very first time I took a vehicle in for service. The results were disastrous. Daid I would not return. That was years ago. To be fair they had just become a Chrysler dealer, so I chalked it up to not kn results were disastrous. Daid I would not return. That was years ago. To be fair they had just become a Chrysler dealer, so I chalked it up to not knowing the brand. Years passed I tried again with an oil change. Results the same disaster. Recently Needed to have a headlight changed on my wife's vehicle. They are less than a mile away, so I told the wife to just go to Laethem, surely they could handle that. Less than 30 days later bulb out again. So she takes it back to find out why. They claim is was caused by the socket, and charged her 72.66 saying that if it happens again they would have to replace the socket. Hold up. You removed the bulb, and replaced it with a new one. Seems to me if there was damage done it was done by your Tech. 50 some odd dollars the first time + the current charge is OUTRAGEOUS for a bulb change . We won't even mention the 217. they charged for a new key fobb. After thirty two years as a Chrysler employee, 15 as a repairman, Ray Laethem you are the reason I will never buy Chrysler again. More
by Kevinlockett1057
Employees Worked With
Mark Hillebrand
