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Ray Dennison Buick GMC - Service Center

Pekin, IL

4.8
109 Reviews

109 Reviews of Ray Dennison Buick GMC - Service Center

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October 16, 2024

Just first time routine service for new 2023 Avenir. No issues or problems with the vehicle. A little over 6k miles as I don't travel far in retirement. Have decided to travel to Pekin from Canton fo More

by ksaves2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Stone
October 15, 2024

Came in for an oil change and tire rotation and was shown my cabin air filter needed changing so I had that done also. I wasn't expecting a car wash but was told that is part of the service so I asked if the More

by jla5242003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Stone
October 15, 2024

I always get excellent service. Beth and the service department are A one in my book. More

by CMURPHY9120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
October 12, 2024

Excellent service department. Found the problem and corrected the Problem. And when they were done, they gave the vehicle a bath. More

by ADVOLZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department,
October 12, 2024

Beth in service was very quick to get my problem solved. give her a big raise. More

by DAVIDCROUCH727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
October 12, 2024

I have already sent this back to you. Great job and staff was pleasant. Have been going there for years. More

by KMPMK40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth L and Chris R
October 09, 2024

I will be sending a letter to Buick about my bad experience at this dealership. More

by KNEEKICKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will not list a name
Oct 09, 2024 -

Ray Dennison Buick GMC responded

Our goal at Ray Dennison Buick GMC is to give you the customer the best possible experience when you bring your vehicle to have it inspected and worked on. I apologize it appears you had less than a completely satisfied experience. I would greatly appreciate the opportunity to discuss what the issues you came across are. We don't improve without feedback. Thank you for alerting us to a possible issue and I look forward to addressing any possible problems. Mike Melton Ray Dennison Buick GMC Cadillac 309-346-1181

October 02, 2024

Very good service. Was done in an acceptable amount of time. Will definitely come back. More

by eaydly99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Roos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Melton
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2024

Very professional and knowledgeable. They always make’s me feel welcome. I like when they take the time to talk to me. More

by LAEASTON50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Roos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Melton
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2024

Great dealership and very helpful as always. Continue to come back due to great service department. More

by MANOE1124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spoke with 2 people- sorry can’t remember who.
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