Ray Dennison Buick GMC

Great Service Center to stand behind a great car! Today was the first day I used the Velde Service Center for an actual problem with my Cadillac after purchase. I live 40 minutes from this dealer but Today was the first day I used the Velde Service Center for an actual problem with my Cadillac after purchase. I live 40 minutes from this dealer but purchased from Velde based on their reputation and they had the car I wanted. I prefer to use the dealer where I purchased the car for service and was interested if the experience would be similar to when I bought the car. It was. I was greeted and acknowledged upon arriving by Chris, who took ownership of my service appt. the entire time I was there. They worked me in today to accommodate MY schedule and had me out of there (leaking moonroof) in 2 hours flat. I was able to work remotely in their service lobby thanks to the free WIFI and received a detailed explanation of the issue and remedy. I am glad to have found a dealer/service center that knows how to treat their customers ! I didn't meet the repair techs who fixed the issue, but I would have never known they'd touched the car, no new dents, scratches, or dirt in my car, which is MUCH appreciated. Thanks again for a great experience with a service appointment. Michael Brooks Bloomington, IL More

Working with this dealership was great. I had spoken with a number of dealerships and this one was by far the best out of all of them. I drove to Pekin to buy my vehicle because of how this dealer helped me a number of dealerships and this one was by far the best out of all of them. I drove to Pekin to buy my vehicle because of how this dealer helped me to locate the vehicle I wanted even though I was very specific and it was difficult to locate. More

I recently purchased a used vehicle from Renee at Velde Cadillac but after 4 days of driving the car it " broke down" requiring a tow to the dealership. All of this happened at the end of a very long day s Cadillac but after 4 days of driving the car it " broke down" requiring a tow to the dealership. All of this happened at the end of a very long day so as you can imagine I was not a happy person, but from the moment I called every one was so kind and polite with a very frustrated women. I had also sent a text to Renee about the car and my frustration. On arrival Chris had made arrangements for a loaner car thru a rental company for me and I was home in time for dinner. The next day Chris called several times to keep me up to date on the progress with my car, well the call came when he asked if I had put gas in the car at any point since the purchase and I said no I have only been driving it 4 days! Well as it turned out that was the issue....NO GAS. I felt like an idiot never in 47 years have I run out of gas. Chris was so kind and respectful with me and they even found a nail in my tire which they fixed and after a test drive found a bearing out of alignment by 2mm so they replaced it also. Then he filled my tank with gas! I only paid for the gas...they took care of everything else for me. In todays world you rarely if ever find a company that provides such excellent service. I have never used this dealership before but I will never go anywhere else again, they are VERY customer oriented. Hats off to Renee and Chris, actually the entire dealership from the person answering the phones to the young lady who signs you out. They all take pride in their work and it shows. Lora Jacobs RN Director Pekin Hospital Home Health Care More

Just want to say thanks so much for the best car purchaseing experience we have ever had,we were so happy to have no hassle and so much honesty in buying a used car.WE will recommend velde ford cadi purchaseing experience we have ever had,we were so happy to have no hassle and so much honesty in buying a used car.WE will recommend velde ford cadillac to everyone, and thanks also Gary for helping us find a great used car More

My wife and I are very pleased to able to deal with Uncle Rich. He was very friendly and patient to this old man Thanks Rich. He was very friendly and patient to this old man Thanks More

Overall a good experience with all that was involved. They all did what they could to help me get a loan Thanks to everyone that helped me Dawn Hostetler They all did what they could to help me get a loan Thanks to everyone that helped me Dawn Hostetler More

Our salesman was helpful and thorough. He was very knowledgible and listened to our needs. I thought Velde had competitive prices and i will definitely recommend them to my family and friends. knowledgible and listened to our needs. I thought Velde had competitive prices and i will definitely recommend them to my family and friends. More

I purchased a 2012 Buick Enclave via internet sales and the experience was excellent. The price was competitive, no hidden tricks or extra costs and Tiffany provided complete, accurate and prompt communic the experience was excellent. The price was competitive, no hidden tricks or extra costs and Tiffany provided complete, accurate and prompt communications. When I picked up the vehicle it was in perfect shape and ready to go. The closing transaction was easy and Renee made sure nothing was missed such as; paperwork, transferring my old plates, directions to the dealership, and making sure my dad had a decaf coffee not a regular!! I highly recommend this dealership to anyone on autotrader.com or cars.com, I doubt you can find a better price or better experience. By the way, I traded in a 2011 Arcadia SLE which was a very nice vehicle for a large sized SUV but the Buick Enclave - Leather Crossover is a far superior vehicle. Velde offered me what Edmunds.com and KellyBB.com considered the fair market price for the Acadia - all negotiated in advance and over the internet. More

I can't thank Greg Stewart, a top notch salesman, for the excellent work he did to accommodate me in buying a van over the internet. I live out of state and had questions so Greg very promptly answered them excellent work he did to accommodate me in buying a van over the internet. I live out of state and had questions so Greg very promptly answered them or checked on things I wondered about. He always responded immediately and was very helpful in the two weeks time it took to finalize the deal. He was always very courteous and made sure I was satisfied with the van I was wanting. Also he was very prompt on a follow-up after the purchase. The above rating is for him. I would highly recommend Greg Stewart as a saleman. A satisfied customer, Jan F. Kaufmann-Dearing More

Having pulled into the lot on Friday, December 29, 2012 to check on a specific used car, Gary Bolzman was right there to be of assistance. I had pulled into the lot to see what a vehicle looked like that to check on a specific used car, Gary Bolzman was right there to be of assistance. I had pulled into the lot to see what a vehicle looked like that I had seen online, while on the way to some other destination. I arranged to get back with Gary giving him few details on what I was looking for. He called me back as he stated he would withing 20 minutes. Gary took the information I gave him to locate a used vehicle that was suitable to me and my budget. I absolutely love the vehicle and would definitely recommend to everyone about the great service I got from Gary Bolzman. And, the Finance Manager, Brett Caughey was fantastic. It was not a long process that I was accustomed to from prior experience elsewhere. He had all the information processed and answers ready from the time we stepped into his office. This experience was so wonderful that I will definitely return to these employees when looking for another vehicle. Thanks Gary and Brett!!!!! More