Ray Chrysler Dodge Jeep Ram - Service Center
Fox Lake, IL
333 Reviews of Ray Chrysler Dodge Jeep Ram - Service Center
100% completely satisfied. I will definitely continue to do business with Ray CDJR. And the satisfaction Im getting from the service department will most certainly lead to bu I will definitely continue to do business with Ray CDJR. And the satisfaction Im getting from the service department will most certainly lead to business with the sales department when the time comes. More
When we drop the truck off, I was told that the fuel pump need to be replaced. I let the dealer know that I needed the truck by Friday because I needed it over the weekend. I was told they had to order the p need to be replaced. I let the dealer know that I needed the truck by Friday because I needed it over the weekend. I was told they had to order the parts and they would let me know on Wednesday on Wednesday I got a text saying they had the parts but that I also had a bad CV joint. I called and talked to the mechanic and reiterated that I needed the truck on by Friday afternoon and ask if we could get both done by Friday I was told yes, so I approved the CV joint when I called on Friday I was told the fuel system was much more expensive than originally thought and they would not be ready. This caused the problem because I had reservations now I had to cancel last minute and would most likely get charged several hundred dollars. The dealer did give me a rental car which is very appreciated and as it turned out, I was only charge $10 but it threw a xxxxxx wrench into my weekend plans. The repair was done very well and I appreciate it and everyone was very nice, but there could’ve been better communication More
The dealership is very clean. The staff was very polite. My person who checked me in went way above the call of duty. I'm diabetic and my #s dropped. So, I needed a pop. She went The staff was very polite. My person who checked me in went way above the call of duty. I'm diabetic and my #s dropped. So, I needed a pop. She went nextdoor and bought me one. I tried to repay her but she wouldn't have it. That's never happened! She's super! More
The best dealership on the planet, I’m very glad that I work with them, this is the best thing that could happen to me work with them, this is the best thing that could happen to me More
I have always had great experiences at Ray Chevrolet. They serviced my truck in a timely manner and friendly interactions while I was there. They serviced my truck in a timely manner and friendly interactions while I was there. More
Chrissy and the whole dealership did a great job helping me get a difficult warranty repair covered. Another local dealership had reported that I bought I lower mileage warranty on my used car. Ray’s servic me get a difficult warranty repair covered. Another local dealership had reported that I bought I lower mileage warranty on my used car. Ray’s service department went above and beyond helping me get back on the road when the other dealer mis-stated the coverage I bought and tried not to pay the claim. In the end Ray did an awesome job fixing my transmission and in the they helped me get the previous dealership to pay the almost $10,000 service bill. Ray and Chrissy are great to work with. Thank you. More