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Ray Chrysler Dodge Jeep Ram - Service Center

Fox Lake, IL

4.4
334 Reviews

334 Reviews of Ray Chrysler Dodge Jeep Ram - Service Center

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May 06, 2022

Quickly fixed my electric issues going on with my Jeep. Not the cheapest but you get what you pay for in this case. Very happy my car is fixed More

by seandonovan31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Chavez
May 09, 2022 -

Ray Chrysler Dodge Jeep Ram responded

Sean, Thank you so much for your 5-star review! We are pleased that we could get you and your automotive needs swiftly taken care of. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns!

May 02, 2022

I was very displeased with my last visit. Not only was the customer service (besides Steven, he was the best) very underwhelming and sometimes rude, but everytime I bring my car in, I leave w More

by julispuli4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steven
May 04, 2022 -

Ray Chrysler Dodge Jeep Ram responded

Hello. I am sorry to hear of your negative experience, and I would love the chance to speak with you personally to discuss your visit further. At your convenience, please give me a call at 847-587-3300. Your satisfaction is important to us, and I hope that we can make things right. Thank you. Best Regards, Arnold Hernandez Customer Relations Manager

April 23, 2022

the experience at service center and with my asst service mgr excellent. The experience w “chat” feature on website (“how can i help”) was waste of time. More

by jschube7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not listed
Apr 27, 2022 -

Ray Chrysler Dodge Jeep Ram responded

Thank you for your positive review. We are glad that our team took great care of you during your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

April 16, 2022

Excellent customer service by Rob C. Knowledgeable and helpful. Would do buisness there again, and recommend More

by shawnledcke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob C.
Apr 20, 2022 -

Ray Chrysler Dodge Jeep Ram responded

Thank you for your positive review! We are pleased to hear that Rob took great care of you and your automotive needs throughout your visit. It is our pleasure to serve you. Please do not hesitate to give us a call if there is ever anything more that we may help you with in the future!

April 03, 2022

Thanks for fitting us in on short notice! Very kind! Actual charges came in under the estimate. MUCH appreciated! More

by cjtownsend
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 04, 2022 -

Ray Chrysler Dodge Jeep Ram responded

We are overjoyed that we could put you at ease and get your automotive needs swiftly resolved. It is our pleasure to serve you. Please be sure to give us a call if you ever have any further questions or concerns!

April 01, 2022

It was easy. In and out and they mainly kept to the time I was told it would take More

by ncerk513
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept.
Apr 04, 2022 -

Ray Chrysler Dodge Jeep Ram responded

Thank you so much for your positive review! We are pleased that we could get you and your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. Please don't hesitate to give us a call if you ever have any further questions or concerns!

March 23, 2022

I have left this dealership in tears a few times. My brand new van has had a few issues since I purchased it in December. Rather than explaining the issues to me like a mom driving a minivan who do More

by amylac1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tone Garcia
Mar 23, 2022 -

Ray Chrysler Dodge Jeep Ram responded

We regret to hear that you weren't provided with the quality service that you deserve, and we would appreciate the chance to speak with you personally to see if there is anything that we can do to make things right. At your convenience, please contact our Customer Relations Manager, Arnold Hernandez, at 847-587-3300. Your satisfaction is important to us, and we hope to hear from you soon. Thank you.

March 22, 2022

Went in for an oil change and vehicle inspection and as always the staff was super friendly and helpful! I bought my car from here three years ago and have always brought it back for service and I will con More

by kaylinn.kennedy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Mar 23, 2022 -

Ray Chrysler Dodge Jeep Ram responded

Kaylinn, Thank you so much for your 5-star review! We are pleased that our team could continually provide you and your vehicle with the quality service that you so much deserve! It is our pleasure to assist you in any way possible, and we hope to continue serving you and your automotive needs for many years to come!

March 22, 2022

Great dealership to purchase from or get service. Extremely active in the local community and support the vision of the Jeep brand. More

by mulvainebrian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Mar 23, 2022 -

Ray Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us this excellent review! We are so appreciative of your business, and we hope to continue serving you and your automotive needs for years to come. Please drive safely, and do not hesitate to let us know how our team may serve you again!

March 22, 2022

Very customer centered. Fast drop off and pick up. Fair prices and excellent quality work. More

by courtneyridolphi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Mar 23, 2022 -

Ray Chrysler Dodge Jeep Ram responded

Courtney, Thank you so much for your 5-star review! Offering quality and efficient service is always our goal, and we are pleased that our efforts met your satisfaction. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how our team may serve you again!

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