Ray Chrysler Dodge Jeep Ram - Service Center
Fox Lake, IL
334 Reviews of Ray Chrysler Dodge Jeep Ram - Service Center
Had scheduled a recall service for my Dodge Durango and told the service guy that I needed a loaner for that day. He told me that I was all scheduled with a loaner and when I took my Durango in and asked a told the service guy that I needed a loaner for that day. He told me that I was all scheduled with a loaner and when I took my Durango in and asked about my loaner they told me that they didn’t have one because I never told them. The service guy was trying g to make jokes out of the situation. Don’t know where he thought that I was funny so I just left. Call the dealer and asked to speak with the service department manager which he was nice and courteous and took care of every. When I when back after rescheduling my original appointment had the same service guy take care of me but this time around he was so polite. More
The best customer service I’ve been too that actually understands when there is a problem with my car they fix it the first time! understands when there is a problem with my car they fix it the first time! More
What a great experience. Tone is great at his job and made the whole process painless. I went in there for what I thought was going to be an easy fix and they squeezed me in. Tone is great at his job and made the whole process painless. I went in there for what I thought was going to be an easy fix and they squeezed me in. Once they found it was a bigger problem and the Jeep needed to stay for a few weeks, Tone didn't hesitate getting me a loaner car on the spot. He kept me updated, took the time to explain what was wrong and made sure everything was taken care of. I'll definitely be back. More
I keep coming back so I must be basically satisfied with your service department. I live on social security so I can’t afford only what’s totally necessary. I’ll keep coming back as long as I get good servi your service department. I live on social security so I can’t afford only what’s totally necessary. I’ll keep coming back as long as I get good service. In 60 years of driving I’ve never changed the brake fluid or differential oil and I’ve always driven vehicles to high mileage. So if extra service is necessary you’ll have to prove it to me. I used to work my vehicles years ago. More
Brought our vehicle in for service. Tony was knowledgeable, personable, enthusiastic, and had great customer service skills. It was a pleasure to work with him. Tony was knowledgeable, personable, enthusiastic, and had great customer service skills. It was a pleasure to work with him. More
Steve Fee and his counterpart (forgot his name) were more than accommodating with a little issue that happened with my Scat Pack. I am very appreciative of all their help. than accommodating with a little issue that happened with my Scat Pack. I am very appreciative of all their help. More