Ray Chrysler Dodge Jeep Ram - Service Center

I needed to have my engine replaced and Ray’s team was great to work with. Courteous, professional, knowledgeable are only a few words I would use to describe the team. The team kept me up to date with great to work with. Courteous, professional, knowledgeable are only a few words I would use to describe the team. The team kept me up to date with the progress of the work and explained everything in great detail. I will continue to service my vehicle at Ray’s. More

This is the second time my Jeep Compass has been brought back for the same reason, the problem still has not been rectified. Anna was fabulous…professional and kind, but unfortunately my jeep has not been back for the same reason, the problem still has not been rectified. Anna was fabulous…professional and kind, but unfortunately my jeep has not been fixed. I drive it daily with apprehension in fear that this issue is going to result in an accident. More

Don't blame dealer for low rating. I felt the manufacturer hindered the dealer's efforts to perform the work on my vehicle efficiently and expediently. I felt the manufacturer hindered the dealer's efforts to perform the work on my vehicle efficiently and expediently. More

Service is nice to deal with! Work performed as requested! Follow up work pending! Will take my car here for service again! Work performed as requested! Follow up work pending! Will take my car here for service again! More

Working with Paul was great. But after I paid the bill. I thought someone would bring the car up front for me. But after I paid the bill. I thought someone would bring the car up front for me. More

Anna and Ron Cook were great in my repair. Through there was multiple problems dealing with the outside vendor (Daves Transmission) they were professional and worked with me to get the job don Through there was multiple problems dealing with the outside vendor (Daves Transmission) they were professional and worked with me to get the job done. The rating for Speed and work had nothing to do with the dealership as the work was done by a outside vendor. The Service department was great but they should consider another vendor for the Transmission work. More

My appointment for service was professional and I was notified by video of the inspection of my vehicle. notified by video of the inspection of my vehicle. More

Pretty typical warranty service experience. I have an issue with my panoramic sunroof rattling. I was told that it might not be covered under warranty as wiring is not something covered by the I have an issue with my panoramic sunroof rattling. I was told that it might not be covered under warranty as wiring is not something covered by the warranty (?????) I showed how the sunroof doesn’t seem to sit flush and the border seems off so I wasn’t worried about wiring. After they checked it out and confirmed the noise I was told it was a headliner issue which would require an extensive investigation to find the cause including the removal of the windshield to drop the headliner. He again told me it may not be covered by warranty as something could have come loose or again it could be wiring so in either case that wouldn’t be covered. There’s no way this is headliner related and this dealer just seems to be spending their energy trying to discourage me following through with the repair. I was also told I would have to pay a $199.00 diagnostic fee even though it’s still under warranty. More

Understanding of the job needed to be done and advises of any work that may be needed in the future. Does not try to sell unnecessary work. any work that may be needed in the future. Does not try to sell unnecessary work. More

The service was acceptable but the service department lies about services required and does not follow Jeep recommendations. Tried saying since we live in Illinois we are sever use. Jeep list sever use a lies about services required and does not follow Jeep recommendations. Tried saying since we live in Illinois we are sever use. Jeep list sever use as off-road and dusty conditions. More