Ray Chrysler Dodge Jeep Ram - Service Center

Ray CDJR is amazing. They’ve had my brand new Wrangler 4xe in service five times due to transmission leaks despite the fact that I didn’t buy my Jeep from them. They’ve s They’ve had my brand new Wrangler 4xe in service five times due to transmission leaks despite the fact that I didn’t buy my Jeep from them. They’ve stopped the leak each time….for a while due to their work. They continue to service it and even advocated with Chrysler for a new transmission which was denied. More

From the service desk of very friendly intake, completed work to the within reason/my budget, to explanation of what was done to winter ready my Jeep. Very knowledgeable employees. Thanks! work to the within reason/my budget, to explanation of what was done to winter ready my Jeep. Very knowledgeable employees. Thanks! More

The service department is wonderful. Anna was great. I was in an out if under an hour. My vehicle was clean and ready to go. Anna was great. I was in an out if under an hour. My vehicle was clean and ready to go. More

I took my car in for a routine oil change and tire rotation. Tom and his team found a major issue that was luckily covered under warranty. I had an issue with my tires 2days after my service and Tom t rotation. Tom and his team found a major issue that was luckily covered under warranty. I had an issue with my tires 2days after my service and Tom told me to come in and he would help me right away. I will definitely be coming back anytime I’m back in IL as Tom made sure I could get back to KY safely. More

Excellent as always. Ray always treats you like family. You can't beat the service and attention you receive Ray always treats you like family. You can't beat the service and attention you receive More

My service writer ( crissy Cokinos ) was the best. She helped with all my maintenance needs during my appointment. She got my parts ordered and had informed me of the warranty Items covered. I look fo She helped with all my maintenance needs during my appointment. She got my parts ordered and had informed me of the warranty Items covered. I look forward to working with her again. More

Patrick in the Service Department, as well as Collin the technician made me feel at ease about leaving my 1999 Plymouth Prowler for servicing. They took care of me and my car with top notch service and comm technician made me feel at ease about leaving my 1999 Plymouth Prowler for servicing. They took care of me and my car with top notch service and communication about where in the process my car was at. The pricing was fair and the after service was fantastic returning my car in almost factory new condition. If sales department is half as good as service, my next car will be bought here! More

No help from dealer or manufacturer with covering failed installed recall part (safety recall federally mandated and EPA related and still covered by manufacturer per website), costing me $4600. Truck threw installed recall part (safety recall federally mandated and EPA related and still covered by manufacturer per website), costing me $4600. Truck threw 3 codes and engine light on the way home from being repaired, now thermostat is bad after working on coolant system, dealer replaced with aftermarket part without telling me or asking and charged me for an OEM part plus 1 1/2 hours of labor for a 10 minute job, this part failed the next day, with a pinhole in the housing leaking coolant.....while I was trying to find the source of the leak I discovered several bolts/nuts missing from the original repair, as well as wire bundles not locked down in the original clamps laying across hot ducting. I would expect this kind of work from a hack mechanic's shop up the street, I chose a dealer for factory trained technician's, OEM parts and instead I received sub-par work and a truck that stinks of coolant still, with a possible leak! Also, the communication from the service writer and service manager is lacking severely, I called this past Thursday in regards to my new leak and coolant smell and spoke to the service writer and was assured I would receive a call from the service manager in regards to my leak/coolant smell or the service writer and I have still not heard back.....UNACCEPTABLE! Had I read other reviews about this dealerships service department prior I would've avoided. Please do your research and choose wisely! More

Thanks for getting our vehicle taken care of and back on the road in a timely manner. the road in a timely manner. More

Too high priced and service people were told not to move the seat or touch the radio which they did anyway the seat or touch the radio which they did anyway More