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Ray Chrysler Dodge Jeep Ram
Fox Lake, IL
582 Reviews
At Ray CDJR, it is our goal to make your experience at our dealership as great as possible. Our virtual showroom offers a wide variety of new and used car models, service specials, Mopar parts all in the convenience of our own location in Fox Lake, IL.
If you’re shopping for your dream car, we’re here to help. At Ray CDJR you can trust that you will receive outstanding customer service. Our team prides in putting the customer first, and will do everything that we can to help you find a car that will meet your needs and exceed expectations. The Ray CJDR team will listen to what you are looking for to help you drive out of our lot happy with the perfect vehicle for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 582 reviews
June 13, 2022
Service department is ridiculous. 2013 Ram 1500 Sport. Took truck in 4 times because the 4 wheel drive wasn't working. I'm mechanically inclined and said the grinding was in the 2013 Ram 1500 Sport. Took truck in 4 times because the 4 wheel drive wasn't working. I'm mechanically inclined and said the grinding was in the front. They put a new transfer case in, $200 deductible, still didn't work after returning it to me saying it did.New 4 wheel drive control computer installed, $400. Still didn't work after getting the truck back. Took it back and had a mechanic walk next to the truck while driving it in 4x4. Said it sounded like the front driveshaft ujoints. 2 weeks later told it was getting a whole new front differential. Get it back and it finally had 4 wheel drive. A month later a vibration in the front end while turning left. Took it in to have it looked at, but no mechanic available. Took it to a different shop to find out that passenger front bearing was shot, with about a 1/4 inch play in it, and the driver side CV boot torn and leaking grease. Had the bearing let go the tire could have come off the truck causing a major accident and or major damage to the truck itself. Dealer wanted another $200 deductible to fix just that 1 side. I ended up doing both myself for $280. Got a call from them today asking about my experience with them and my truck. When I explained my dissatisfaction, I was told thank you and have a nice day... Unbelievable....no attempt at making me happy or anything. This is the second truck I have purchased within the last 3 years from this dealer group and I will not be returning, for purchase, service or parts. Diagnosis is terrible, just throw parts at it... More
by jlconstruction5017
Verified CustomerJune 10, 2022
Ray CDJR Service Department is fantastic! They always go the extra mile. I make the drive from Chicago to Fox Lake and it's wel worth the trek. They always go the extra mile. I make the drive from Chicago to Fox Lake and it's wel worth the trek. More
by jfollmar
Employees Worked With
Steven Fee
June 10, 2022
I appreciated the care and straighter-forward communication. The service department took car of my car as if it were their own. When suggesting expensive preventative service they helped me und communication. The service department took car of my car as if it were their own. When suggesting expensive preventative service they helped me understand the condition of the vehicle and how the service was necessary. Car runs like new. I am very happy with the personal, professional staff. More
by aholeman
Employees Worked With
Robb
June 10, 2022
First time getting service here and they were excellent. Fully explained everything that was being done and what was needed. Only did what was needed didn't try and sell things that were not needed. Pleasur Fully explained everything that was being done and what was needed. Only did what was needed didn't try and sell things that were not needed. Pleasure to go to and is my new dealer for service. More
by jmdiedrich66
Employees Worked With
Rob Chavez
June 09, 2022
Had scheduled a recall service for my Dodge Durango and told the service guy that I needed a loaner for that day. He told me that I was all scheduled with a loaner and when I took my Durango in and asked a told the service guy that I needed a loaner for that day. He told me that I was all scheduled with a loaner and when I took my Durango in and asked about my loaner they told me that they didn’t have one because I never told them. The service guy was trying g to make jokes out of the situation. Don’t know where he thought that I was funny so I just left. Call the dealer and asked to speak with the service department manager which he was nice and courteous and took care of every. When I when back after rescheduling my original appointment had the same service guy take care of me but this time around he was so polite. More
by luda2585
Employees Worked With
N/A
June 08, 2022
Ray CDJR have excellent customer service, as well as a super sexy salesman Anthony Mendez. I’d buy a car from that stud muffin any day. super sexy salesman Anthony Mendez. I’d buy a car from that stud muffin any day. More
by KhalFreako
June 07, 2022
The best customer service I’ve been too that actually understands when there is a problem with my car they fix it the first time! understands when there is a problem with my car they fix it the first time! More
by MALDONADO23RAY
Employees Worked With
Other Employees :
Justin Sasman, Josh Kiscellus
