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Ray Chevrolet - Service Center

Fox Lake, IL

4.6
1,010 Reviews

1,010 Reviews of Ray Chevrolet - Service Center

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March 04, 2016

On the road again! Once again, Liz Frohling and Kyle Miller have taken excellent care of our vehicles. I had brake service done on my Silverado and oil change with tire More

by Thom Spring Grove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Frohling
Mar 07, 2016 -

Ray Chevrolet responded

Thanks for the great review, Thom Spring Grove! It's wonderful to hear that you have continued to have such excellent experience each time you've brought your cars in for service, and that Liz and Kyle have ensured that your visits are quick and efficient. We're so glad we have been able to build such a great relationship with you over the years, and that you can trust that we'll always take excellent care of your vehicles! We appreciate your loyalty and look forward to seeing you again for your next service visit. Regards, Ray Chevrolet

March 02, 2016

great service drop out my car for service and your service dept is awesome and rob chavez listened and make sure of my options including a loner car.. More

by lildavid74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Chavez
Mar 03, 2016 -

Ray Chevrolet responded

Thanks for the 5-star rating, lildavid74! We're happy to hear that Rob was able to make sure that you were well accommodated, and that your car was well taken care of. We appreciate your business and look forward to the opportunity to work with you again in the future! Regards, Ray Chevrolet

February 27, 2016

Great customer service I dropped off my new Chevy Tahoe for paint protection and undercoating. Jessica Holland took my order. She was very professional and friendly. She set More

by Tom52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Abercrombie
Feb 29, 2016 -

Ray Chevrolet responded

Thanks for the 5-star rating, Tom! We're so pleased to hear that Jessica was able to make the process of having your Tahoe serviced so pleasant from start to finish. It's wonderful to know that she made sure you were well accommodated, and kept you inform each step of the way. We appreciate your business and hope to work with you again in the future! Regards, Ray Chevrolet

February 26, 2016

Great service from the service department Brought my 2012 Equinox in for an oil change and the engine light on. Ruben was very friendly and made my day by telling me the engine light issue was More

by micki5972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Escobedo Sr.
Feb 29, 2016 -

Ray Chevrolet responded

Thanks for the 5-star rating, micki5972! We're happy to hear that Ruben was so helpful and accommodating, and made sure you had such an excellent experience. It's great to know that your repairs were covered by your warranty! We appreciate your business and hope to work with you again in the future. Regards, Ray Chevrolet

February 24, 2016

Service I have not trusted mechanics in a long time and I usually do the repairs myself. However, I brought my car in for tires and an oil change last week. T More

by CrazyTink35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Luis Rivera
Feb 26, 2016 -

Ray Chevrolet responded

It's great to hear that Luis was able to be so proactive and get your car looked at quickly, CrazyTink35. We're glad he could diagnose the issue and get everything sorted out for you. We appreciate your business, and hope to be able to assist you again in the future. Regards, Ray Chevrolet

December 26, 2015

Best Dealer hands down Had my Traverse in for a recall and window problem took care of everything and even went out of there way to get a part. Ray Chevrolet is a A+++++ in More

by droopy1674
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Runions, Tony Ruiz, Brian Abercrombie
Dec 28, 2015 -

Ray Chevrolet responded

Thanks for the great recommendation, droopy1674! We're happy to hear that you had such a terrific service experience, and that the team went above and beyond to make sure that your Traverse was handled with care, and that all recall issues were handled quickly. we hope to see you again soon for any of your future automotive needs! Regards, Ray Chevrolet

November 18, 2015

Excellent! I'm so glad that I bought my Chevrolet from Ray Chevrolet in Fox Lake. ALL of the staff are great to work with and I've never taken my car anywhere e More

by love my chevy426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Actually I didn't even get their names, but would venture to say that all employees at Ray Chevrolet are fantastic.
Nov 18, 2015 -

Ray Chevrolet responded

Hello love my chevy426, thank you for your thoughtful review. We are pleased to hear that you had such a positive experience with the staff here at Ray Chevrolet. We appreciate your willingness to recommend us to others and look forward to an opportunity to serve you again. Sincerely Ray Chevrolet

November 17, 2015

Service The service team did an excellent job and resolved the issues found and were kind to provide a courtesy vehicle too - so very appreciated, thank you! More

by AngelBaby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mechanics (names unknown), Brian Abercrombie
Nov 17, 2015 -

Ray Chevrolet responded

Hello AngelBaby, thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you again when it is time for your next service. Sincerely, Ray Chevrolet

November 12, 2015

Service issues Unfriendly staff . Not repairing the issues that I come in with. multiple times. I make an appointment and no loaner car is available to me so I have More

by Alv123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amy
Dec 22, 2015 -

Ray Chevrolet responded

Alv, thanks for sharing your recent experience with us. We try our best to repair the issue on each customer's first visit. We apologize for not being able to repair your vehicle right away. We have a shuttle service available to all our customers as well as over 40 loaner vehicles available for customer whose vehicles will be worked on for an extended period of time. We very rarely are unable to accommodate but sometimes we do allocate all our loaners. We're sorry for any inconvenience. Please reach out to our Service Director Dave at dkendrick@raychevrolet.com We would like to know more about the exact details of your visit and try to find a way to make it right.

October 29, 2015

Good Service Bought my Traverse in 2013 at Ray Chevy and having been bringing it there for maintenance. I love my Traverse and have been very satisfied with the s More

by rhop
Recommend Dealer
Yes
Employees Worked With
Brian Hapke
Oct 29, 2015 -

Ray Chevrolet responded

Hi rhop, thank you for your time and feedback. It's always a pleasure hearing from our wonderful customers. We are very happy to hear that your vehicle service needs were met and that you are very satisfied with the service. Please let us know if we can be of assistance in the future. Sincerely, Ray Chevrolet

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