Ray Chevrolet

Best Car Buying Experience I recently contacted Ray Chevrolet in Fox Lake about purchasing a '14 Chevy Cruze. I was assisted by Rupe Ayala, and from the very first conversation I recently contacted Ray Chevrolet in Fox Lake about purchasing a '14 Chevy Cruze. I was assisted by Rupe Ayala, and from the very first conversation with him over the phone I was given nothing but exemplary service. After choosing a vehicle from their online selection and confirming the vehicle price with him via telephone we drove the hour to the dealership and were very surprised by the overall experience we had at Ray's. Not only was Rupe fantastic, but the entire transaction by far surpassed any prior dealership experience we've ever had. This was 100% an A+ experience - can't recommend highly enough. More

Lasting Impressions Everything that we experience every day leaves a long-lasting impression. My first point of contact with Ray Chevrolet was with Holly Braun and Reb Everything that we experience every day leaves a long-lasting impression. My first point of contact with Ray Chevrolet was with Holly Braun and Rebecca Weber in Business Development. I sent an email inquiry to Ray Chevy and promptly received a reply followed by a few courtesy phone calls. Holly and Rebecca both came across as having very positive, upbeat and relatable demeanors. They worked together to ask questions and listen carefully to my goals and concerns about buying a vehicle. Their very favorable first impression convinced me that it would be worth my while to drive an hour to the dealership that same afternoon. From the moment my daughter and I arrived at Ray to the moment we left, we were greeted and treated with the utmost respect and courtesy. I was surprised to find out that while I was driving to Fox Lake, Rebecca was working behind the scenes to pair me with the sales rep whose experience and expertise aligned perfectly with my needs. We were delighted to be introduced to undoubtedly the best salesman at Ray Chevrolet, Tony Jensen. Tony was already researching and exploring solutions for me before I arrived. He immediately made me feel relaxed and at ease and assured me that he and the General Sales Manager, Matt Douvikas were well versed on finding a “dream car” with financing that was manageable. I originally had my mind set on purchasing a specific used car on the lot, so Matt and Tony had their work cut out for them. It would have been far less time consuming for them to just sell me the used car, but they knew that it was not the best solution for me. So they sat down with me, asked more questions and patiently presented other alternatives. As it turns out, leasing a car made the most sense, so they went to work to make it happen. Buying or leasing a car takes time no matter who the consumer is and can be taxing, especially if a child is present. Thankfully everyone at the dealership was very “family friendly” offering us popcorn, water and a playroom with its own TV for kids. Tony was especially patient and kind with my daughter. He answered all of her questions and showed her the “backseat bells and whistles” in the car to make her feel like she was a part of the decision making process. We loved the car Tony picked out for us. It was everything we were looking for and more! Most importantly, I knew I could sleep at night knowing that we would be safe in our car and my monthly payments weren’t going to break the bank. Once the decision was made, Tony and Matt focused on expediting the paperwork and getting the car ready. We were introduced to managers in the service, customer service and finance departments then had a demo in our car to setup technology. By that time the dealership was closed, but Tony and his team stayed by our side until we left. This was by far the best experience I have ever had with a dealership. Every step in the process was flawless and executed with courtesy and professionalism. It became quite obvious that this dealership operates as a TEAM and truly cares about their customers. Thanks to all for making our dream come true! Heidi More

2015 Suburban Dealer experience was pleasant and salesman Adam Frandsen did an excellent job and I was very impressed. Adam is a great salesman very customer focus Dealer experience was pleasant and salesman Adam Frandsen did an excellent job and I was very impressed. Adam is a great salesman very customer focused. More

2014 Chevy Malibu I usually do not take the time to write reviews but the service I received from the team at Ray Chevrolet was great! I want others to know if you’re l I usually do not take the time to write reviews but the service I received from the team at Ray Chevrolet was great! I want others to know if you’re looking for a car Ray Chevrolet is where you should start. When others could not help, Ray could and they made the buying of my new 2014 Malibu a wonderful experience. Ask for Andrew Freeman a.k.a Boston. Together Andrew and Rich helped me through the whole process. I wanted to take the time to say Thank You! More

Excellent experience, 10/10 would do again! Got a great car, at a great price, and worked with a great team especially Chris Kahlmorgan who worked very hard to get us what we wanted. He provided Got a great car, at a great price, and worked with a great team especially Chris Kahlmorgan who worked very hard to get us what we wanted. He provided us with one of the best customer experiences I've had at a dealership. Ask for Chris, you won't be disappointed! More

Great Customer Service I needed to keep my payment and put nothing down on a SUV, The sales staff ran my credit and made it happen. I am very pleased with the no pressure a I needed to keep my payment and put nothing down on a SUV, The sales staff ran my credit and made it happen. I am very pleased with the no pressure approach used by the used car dept. Guillermo Ruiz and the used car manager George Gigovski are who you need to talk to at Ray Chevy. More

Dustin Conklin Had a great experience at Ray's thanks to Dustin. Got the vehicle I wanted at a fair price. I was well taken care of from the time I arrived on the l Had a great experience at Ray's thanks to Dustin. Got the vehicle I wanted at a fair price. I was well taken care of from the time I arrived on the lot until my purchased vehicle was detailed and I left. Dustin even helped in transferring all my painting supplies to the new vehicle. More

Chris Kahlmorgan I went to the dealership with the sales flyer and the hope that I could get something close to what it had. I gave Chris my budget and he didn't try t I went to the dealership with the sales flyer and the hope that I could get something close to what it had. I gave Chris my budget and he didn't try to talk me into a more expensive truck. I told him my requirements and he met them all. In the end I walked out with the truck I wanted, paying what I had budgeted. Now, that was a first, I would gladly recommend Chris to anyone looking for a new vehicle. More

Adam Walker was amazing!!! #1 in our book Adam was fantastic!!!!! I had a difficult transaction (credit) but he got us the truck we wanted and my wife and I love our truck!! Thanks Adam I wi Adam was fantastic!!!!! I had a difficult transaction (credit) but he got us the truck we wanted and my wife and I love our truck!! Thanks Adam I will glady recommend you to all my friends and family:) he went above and beyond to make take care of us More

hugo ayala Amable,professional,excelente vendedor, nos atendió muy bien y nos ayudó bastante. Nos enseño sobre la camioneta y su funcionamiento y sobre la garant Amable,professional,excelente vendedor, nos atendió muy bien y nos ayudó bastante. Nos enseño sobre la camioneta y su funcionamiento y sobre la garantía que tiene. Salimos muy contentos. More