Ray Catena Lexus of White Plains

New Lexus IS250 Dan Zaccagnino , among other employees has been the MOST helpful and genuine employee I've ever worked with at ANY car dealership. I have been searchi Dan Zaccagnino , among other employees has been the MOST helpful and genuine employee I've ever worked with at ANY car dealership. I have been searching for cars for a long time, and the friendliness and knowledgable staff (Dan) made up my mind about purchasing a LEXUS. Dan worked WITH me, not for the sale, but to ensure my satisfaction all around. He made me feel welcome and warm despite all the negativity a "car dealership" can carry. I will be a returning customer and have already spread the word about how caring and knowledgable the staff at Ray Catena LEXUS of White Plains is. Thank you again. More

Stress free experience My fiancé and I had a wonderful stress free experience from the moment we walked into the dealership. The dealership has a very welcoming vibe. Micha My fiancé and I had a wonderful stress free experience from the moment we walked into the dealership. The dealership has a very welcoming vibe. Michael Barone was friendly and extremely knowledgeable. He took his time to explain the options. He completely answered all of our questions. He was also very easy to communicate with during the leasing process. It's important to note that he was very quick to respond to both phone calls and emails. We really enjoyed working with him. We will definitely be referring friends and family. As well as purchasing from him again in the future. More

Fabio Villa is definitely my Lexus Salesperson of choice! :) And if/when I decide to own a Lexus of my very own, I look forward to having Fabio handle the purchase. He is everything one could ask in a salespers And if/when I decide to own a Lexus of my very own, I look forward to having Fabio handle the purchase. He is everything one could ask in a salesperson: incredibly knowledgeable, extremely polite, and consummately patient. (not to mention, impeccably attired) The kind of guy one would want to have in his/her corner. Thank you for a great sales experience! More

Top-Notch Experience All Around The team and Fabio Villa, in particular, made our car leasing experience a pleasure. Fabio is knowledgeable, aware of all of the details and very pro The team and Fabio Villa, in particular, made our car leasing experience a pleasure. Fabio is knowledgeable, aware of all of the details and very professional. The team took the time not only to make sure we had a first-class experience, but to also make sure that we understood all of the features of the care before we left. That was very much appreciated and a perfect touch to the experience. More

Comfortable Michael Barone was easy to deal with. It was a pleasant negotiation and he doesn't try to "sell you." He was very accessible and I felt as though he Michael Barone was easy to deal with. It was a pleasant negotiation and he doesn't try to "sell you." He was very accessible and I felt as though he advocated for me with management in terms of settling on a fair price for the RC350 that I purchased. More

The Salesman made the difference Three weeks after my wife and I had our first daughter, we decided that it was time to upgrade our Jeep Liberty (no good for babies) to a new car that Three weeks after my wife and I had our first daughter, we decided that it was time to upgrade our Jeep Liberty (no good for babies) to a new car that will be comfortable for our baby. We went to a number of dealers and had settled on the Acura MDX. A few days before our appointment with Acura to sign the papers, we were driving down Tarrytown Road in White Plains and saw the lexus Dealer. We stopped, test drove a RX350 and went on home. During our test drive, the Tech guy (his name is Wilson) made us feel extremely comfortable; almost like we were old friends. He was very knowledgable of the car, and he discussed the strength of car without bashing any of its competitors. That was a new and refreshing experience for us... Seems like every dealer before that were fighting against each other. As a result, my wife shifted her interest a little to Lexus. I didn't. A few days later, my wife insisted that we check out Lexus one more time. It was the day we were to go and buy an Acura. We went to the same Lexus Dealer and met with Fabio. fabio is calm, knowledgable of his product and extremely accommodating. He listened to us and promised to work very hard to satisfy us. He offered us the payment we were comfortable with. He offered us top dollar for our trade and he promised that the process would be seamless. He was convincing, very friendly and calm... Did I say Calm? He was CALM!. He made us very very comfortable just talking with him. We spoke about our new baby and he indulged us. Buying a new car is a big decision, and he understood that and made sure that all of our questions were answered. He let us know that if we buy a car from them, that they'll always be there for us... Like family. After speaking with Fabio for about an hour, my wife decided that she wants the 2015 Lexus RX350 from Ray Catena Lexus.... I had to give in to her (those who are married will understand). I had to run out for a bit, so my wife went ahead and took care of the paperwork with Fabio. When I got back, I realized that an option I thought was standard was not on the car. Acura has that option so I got livid and went off at the dealership. During my rant, Fabio remained calm. He looked at me and told that he understood my position, and he calmly asked me if I would allow him the opportunity to satisfy me by "making it right". I was shocked that he said that. I wasn't expecting him to take responsibility for something that was no fault of his. Nonetheless, I said ok. The next morning, Fabio sent one of the Lexus employees to my home with a loaner. The employee picked my car up and took it the dealer and put the option on. We'd already signed the papers, so he didn't have to do that. Oh yeah... They washed my new car...lol! Love it! Immediately after that, I knew that my wife had made the right decision. We decided that we would take the loaner back and pick our car up. When we got there, we met with Fabio and the very first thing he asked us was how our baby is doing... WOW! Did I say "like family"? He treated us like family! Wish we'd gone to that dealer first! Then again, we might not have gotten Fabio as our Salesman. Everything happens for the best. Truth is; we went to Ray Catena on the day we were to get an Acura (We told our entire family that we were getting a MDX), we just wanted a last look at the RX350. Meeting with Fabio made my wife forget about Acura. And when he took care of us even after we already got the car, I forgot about Acura. If ever you are in the market for a new car, you have to stop in at Ray Catena Lexus in White Plains NY and make sure you ask for Fabio Villa. I'm sure all the salesmen and women are great, but we dealt with Fabio and we are happy with our purchase and the commitment we made for our newborn daughter. Fabio is Da Man! More

Awesome Experience! My husband and I are really delighted to have been referred to Jeri and Michael at Lexus Ray Catena! They really took good care of us. The service was My husband and I are really delighted to have been referred to Jeri and Michael at Lexus Ray Catena! They really took good care of us. The service was quick and the process smooth. We really love our Lexus 2015 RX 350:) Myriam S. of Haverstraw, NY More

Service received was beyond excellent Mr. Peter Doyle exhibited superb customer service skills. It was a pleasure to have met and dealt with Peter during my car buying experience. I woul Mr. Peter Doyle exhibited superb customer service skills. It was a pleasure to have met and dealt with Peter during my car buying experience. I would certainly refer my friends and families/ More

A MOST PLEASANT EXPERIENCE Last week I leased a Lexus ES300H Hybrid from Ray Catena, White Pains, working with Michael Barone, one of the nicest new car salesmen I have ever enc Last week I leased a Lexus ES300H Hybrid from Ray Catena, White Pains, working with Michael Barone, one of the nicest new car salesmen I have ever encountered. Over the years I have purchased or leased 32 new cars and don't think I have had a better experience. Michael was friendly, low pressure, knowledgeable and if there was something he didn't have an answer for, would quickly get the answer. Dealing with him was a pleasure and I came away feeling I had made a great deal. More