Ray Catena Lexus of White Plains

Just the TOP of the line service I have loved this place since my test drive of the Lexus nx 200t 2017, I've been hooked ever since! Thanks to the best sales associate, she is simply I have loved this place since my test drive of the Lexus nx 200t 2017, I've been hooked ever since! Thanks to the best sales associate, she is simply great! the 2 for 1 sale she got in 2017 will return towards the end of 2020! I can't say enough about the service hospitality plus the variety of service reminders + ways to schedule your service. The LEXUS REMOTE app is the best, the capabilities of the app is amazing, I'm still learning nearly 3 years later. The car has endless features that I love. Ms.C. More

I have a 2018 RX350 F-Sport I took in for brakes, radio and oil. They gave me a loaner and the best part is that they are not on top of you to return it. I work and my schedule is tuff. But they really wor and oil. They gave me a loaner and the best part is that they are not on top of you to return it. I work and my schedule is tuff. But they really work with you. Frank was my service advisor he is the men super down to earth. He takes his time to talk with you and gets to know you. I can not leave out the amazing receptionist in the service department. She is also very friendly and down to earth. Guys keep up the amazing work. This dealership is real one in Westchester. More

I ordered my Lexus RX350Lon 10/12/2019. My car was I ordered my Lexus RX350Lon 10/12/2019. My car was delivered On January 30,2020. When I arrived at the dealer I discovered that the factory ins I ordered my Lexus RX350Lon 10/12/2019. My car was delivered On January 30,2020. When I arrived at the dealer I discovered that the factory installed tow tow hitch that I had ordered. was not there. Of course my sales person introduced me to TimJohnson the compliance manager. Mr Johnson said that it was not his fault since Lexus made the mistake and he had nothing to do with it. Of course my sales person Ms Silvia Daniels ran interference and said that since I was dissatisfied with mr Johnson’s attitude. She got the manager involved. Mr Brian Barry and the Mr Nick Manzi apologized for the error and asked how the situation could be rectified. After brief discussion and troubleshooting by Ms Silvia Daniels the Deal was completed to my satisfaction MsSilvia Daniels saved the day she is respectful ,courteous, professional sincere, friendly, honest , happy, pleasing and many other positive things. She is an exemplary sales person. Silvia made it happen Lexus of White Plains should be proud of Silvia and proud of their sales Manages Mr Barrí and especially Mr Manzi. The sales experience Mr Ray Catena talks about on his advertising happens and is real at Lexus of White Plains. I highly recommend them. More

Absolutely fabulous service appointment. I e-mailed Sal Cirillo to request an oil change, have a technician check the parking brake, to arrange for a detailing and arrange for a loaner vehicl I e-mailed Sal Cirillo to request an oil change, have a technician check the parking brake, to arrange for a detailing and arrange for a loaner vehicle. The service visit was scheduled as reuested, I received a reminder two days prior and the drop off, work authorization and loaner paperwork all took less than fifteen minutes. When the vehicle was finished I arranged to pick it up but received a call back within five minutes. Sal suggested that since it was now inclimente and if it was convenient for me, perhaps it would better if I kept the loaner another day so that the detailed vehicle stayed nice and clean. Who provides such extraordinary, thoughtful courtesy. Sal provided the epitome of the "Ray Catena" experience, an experience that is in our opinion, unmatched. More

Frank Acevedo is knowledgable, professional and a pleasure My purchase experience with Dan Zaccagnino was amazing No pressure, he had lots of knowledge and was extremely helpful. My first time at this deal My purchase experience with Dan Zaccagnino was amazing No pressure, he had lots of knowledge and was extremely helpful. My first time at this dealership, and definitely not my last. Have recommended Dan to my employees and friends . Service with Frank Acevedo was outstanding also . A five star dealership More

Lease GX 460 I had grate experience with Ray Catena Lexus, specially with Michael Barone he was very professional and good help true the leasing possess. Best guy I had grate experience with Ray Catena Lexus, specially with Michael Barone he was very professional and good help true the leasing possess. Best guy for a job ! More

Outstanding service I have been going to this dealership for the past 2 years now and my customer service contact Frank Acevedo is outstanding. All of my services, from I have been going to this dealership for the past 2 years now and my customer service contact Frank Acevedo is outstanding. All of my services, from routine inspections to oil changes or tire fixes, etc., have been taken care of with utmost efficiency and satisfaction. I hope this review will provide the necessary recognition to reflect the excellent service that I've received from Frank and all of the terrific support staff at Ray Catena. More

Great experience. Fabio Villa is a true professional. We returned our vehicle at lease end. Even though we weren't purchasing another Lexus, we received incredible service. returned our vehicle at lease end. Even though we weren't purchasing another Lexus, we received incredible service. More

Always the best Simply the best service reps and Technicians in the Auto business. The facility is wonderful and very accommodating. I have been to many dealerships Simply the best service reps and Technicians in the Auto business. The facility is wonderful and very accommodating. I have been to many dealerships , Lexus, infiniti and Cadillacs. They could all learn from this dealership. More

Ray Catena is a gem and Mike Barone does him proud Nine Lexus cars since the first RX 300 in 1998. Mostly pleasant buying experiences with a few crossed words with the "Let me talk to my Manager" dinos Nine Lexus cars since the first RX 300 in 1998. Mostly pleasant buying experiences with a few crossed words with the "Let me talk to my Manager" dinosaurs. Have had some 30+ cars of various kinds since 1967. Always dreaded the brass knuckle negotiations and rudeness of the "salesman". Mike Barone is cut of a different cloth: he tries to understand what you want and offers you a deal that does not change once you agree. Pleasant, highly intelligent and replete with integrity. Most pleasant buying experience ever for a Lexus RX 2020. Ray, if you read this, Mike is one the reasons why you efforts have been a success. More