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Ray Catena Lexus of White Plains
White Plains, NY
867 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 15, 2022
Have you ever wondered why car dealerships have such a bad reputation? Look no further than Ray Catena Lexus of White Plains. Service advisor Benito Martinez is the prime example of someone who should not bad reputation? Look no further than Ray Catena Lexus of White Plains. Service advisor Benito Martinez is the prime example of someone who should not be in communication with customers. On this beautiful Good Friday morning I took my girlfriend’s 2017 RX350 for maintenance, and to have them check the transmission since it seems to hesitate and hunt for gears at low speeds. To start, Mr. Martínez did not even greet me. Actually, he ignored me when I said good morning. In fact, all the employees looked like they just did not want to be there! My girlfriend and I purchased this vehicle as a Certified Pre-Owned, which meant we would get two years or 20,000 miles of free maintenance. It has not been two years since we got the vehicle, we have driven it for about 13,000 miles, it was serviced twice at another dealership at no cost. So how is it, Mr. Martínez or Ray Catena Lexus of White Plains, that this vehicle is not covered under the Lexus CPO program? I said I would contact my selling dealer regarding this. Then I asked him to have the transmission issue checked and, gosh, he said this was not covered under warranty either! However, according to the Lexus website: The Powertrain Warranty is for 72 months or 70,000 miles, whichever occurs first. Except for the situations listed on the Basic Warranty page, this warranty covers repairs needed to fix defects in materials or workmanship of any component listed below: * Engine: Cylinder block and head and all internal parts, timing belt and cover, flywheel, oil pan, water pump, fuel pump, engine mounts, engine control computer, seals and gaskets. I showed Mr. Martínez this and he went ballistic: “Let me say it to you in Spanish: the car has no warranty. It will be $173.00 for the diagnostic.” Again, how does this man have a job dealing with customers? Why would he speak to me in another language when we were clearly communicating in English? What made him think I understood or spoke Spanish? I was appalled by this man’s behavior. After my visit to this establishment I am now beginning to understand why online car dealer services are doing so well. More
by Classic John
Employees Worked With
Benito Martínez
April 06, 2022
Brian Rattner and Ray Catena Lexus of White Plains gave a 5 star purchase experience: Transparency; no hidden fees or bait and switch; no pressure and plenty of personal attention. I shopped on line for a go 5 star purchase experience: Transparency; no hidden fees or bait and switch; no pressure and plenty of personal attention. I shopped on line for a good deal on a pre-owned Lexus and had experienced a few shady moves. That’s not going to happen with Brian and this dealership, where they care about integrity and great customer service. Will also say that dealers are notorious for trying to take advantage of women and people of color — not. Brian, not his sales manager and not Ray Catena of Lexus White Plains. If you have had bad experiences, don’t worry about that at this dealership. Thank you, Bryan! More
by LexusLady22
Employees Worked With
Brian Rattner, Silvia Daniels
February 24, 2022
I renewed my lease and was told I would receive credit for payment on my old lease. This was not correct and I paid for an extra month on old lease. Customer service manager will not take my calls. I d for payment on my old lease. This was not correct and I paid for an extra month on old lease. Customer service manager will not take my calls. I doubt i will do business with them again. Very disappointed. More
by mark
Employees Worked With
Shavaune Shackleford
October 15, 2021
Just want to thank Frank Acevedo in service. He was friendly, knowledgeable, and kept me apprised of the status of my vehicle. He went above and beyond. Thanks again Frank! friendly, knowledgeable, and kept me apprised of the status of my vehicle. He went above and beyond. Thanks again Frank! More
by Antie1026
Employees Worked With
Frank Acevedo in service
September 26, 2021
I’ve been servicing my vehicle at this dealership since purchase. Though it wasn’t purchased from them. They have been fantastic and efficient. My service gentleman is Allan Hoenig, he’s is knowledgeable, purchase. Though it wasn’t purchased from them. They have been fantastic and efficient. My service gentleman is Allan Hoenig, he’s is knowledgeable, honest, thorough and the most fantastic individual I’ve ever dealt with in any service capacity. I can’t say enough about Allan. He makes the process seamless. Thank you Alan and by extension that awesome dealership!!! More
by 2143jadecher
Employees Worked With
Allan Koenig
August 26, 2021
Thanks to Rocco Chiusano, his Sales Mgr Ed, and Delivery Guy, Dan. Rocco found us an RX on short notice and handled everything smoothly. Ed got us a fair price and trade-in. Very positive experience all aro Guy, Dan. Rocco found us an RX on short notice and handled everything smoothly. Ed got us a fair price and trade-in. Very positive experience all around. More
by gsandler
Employees Worked With
Rocco Chiusano
August 12, 2021
Shauvane went above and beyond, but I get the sense he does that in everything he does! He was professional, knowledgeable, courteous and has wisdom beyond his years! Every aspect of this dealership was t does that in everything he does! He was professional, knowledgeable, courteous and has wisdom beyond his years! Every aspect of this dealership was top notch! I’ll never go anywhere else. More
by Codyangus
Employees Worked With
Donovan, Shavaune Shackleford
July 23, 2021
We have purchased our last two vehicles from Ray Catenary of White Plains. The dealership is competitively priced and the service department is superb! Mr. Sal Cirillo, the service manager is always courteo of White Plains. The dealership is competitively priced and the service department is superb! Mr. Sal Cirillo, the service manager is always courteous, assistive and accommodating. He is a true asset to the dealership. More
by mark1joseph
Employees Worked With
Mr. Sal Cirillo, service manager., Michael Bergman
June 19, 2021
I just purchased my 2017 RX350 after my lease ended. I had an amazing experience with Shavaune Shackleford! He made the process go smooth and as as easy as possible. He was able to give me a great deal so had an amazing experience with Shavaune Shackleford! He made the process go smooth and as as easy as possible. He was able to give me a great deal so I can continue driving in a car that I enjoy so much!! The dealership and management was wonderful and made me feel comfortable and met all of my needs. I’d highly recommend them as I’ve been a Lexus customer for over 10+years!! Thank you Shavaune!! More
by ChrisR
Employees Worked With
Shavaune Shackleford
