Ray Catena Lexus of White Plains

Just purchased gorgeous Lexus from this dealership. I live in NJ and the three Lexus dealerships in northern NJ would not make car buying realistic. I had no idea that Ray Catena Lexus of White Plains I live in NJ and the three Lexus dealerships in northern NJ would not make car buying realistic. I had no idea that Ray Catena Lexus of White Plains was a short thirty minute ride over the Tappan Zee Bridge. My master certified sales consultant, Shavaune Shackleford, made the deal with me. ALL of the employees at this dealership right down to the General Manager are fantastic. They are willing to work with you and are not pushy. Best experience ever at a Lexus dealership. All of you from NJ, PLEASE take that ride over the bridge. You will not be disappointed. Ask for Shavaune. You'll be happy you did. More

I went to Ray Catena after visiting several other dealers. I was greeted warmly and treated very pleasantly by Silvia. We made a deal on a new vehicle, and signed the papers. When I went to pick dealers. I was greeted warmly and treated very pleasantly by Silvia. We made a deal on a new vehicle, and signed the papers. When I went to pick my car up, I was told by an executive named Fabio that they made an error, and it will be approximately $250 more that what we agreed upon (I have forgotten the exact amount) While not an overwhelming sum, I still feel cheated. More

Dealership was a small trip away from our home, but they had the vehicle we were looking for with the best price around. Worked with Shavaune Shackleford who was very professional, informative and accommoda had the vehicle we were looking for with the best price around. Worked with Shavaune Shackleford who was very professional, informative and accommodating to our needs. Purchase process was quick and simple (even with a small hiccup that I created). Thank you Ray Catena team! More

My wife and I recently purchased a certified pre-owned Lexus here. It was a top-notch experience. But we’d like to give special recognition to Mike Torres, the representative who patiently spent two long Lexus here. It was a top-notch experience. But we’d like to give special recognition to Mike Torres, the representative who patiently spent two long evenings with us, driving all over White Plains in no fewer than six different vehicles. I actually think Mike knew what we were going to buy before we did. But he helped us evaluate all the different options on new vs pre-owned, lease vs purchase, gas vs electric, etc. He was knowledgeable, professional, and never rushed or pressured us. He really made us feel like he was a friend along for the ride, as we worked our way through the decision. We have been in the Toyota eco-system for quite some time, with multiple vehicles racking up hundreds of thousands of miles. We know the company makes reliable vehicles. That’s why we locked onto Lexus pretty early in our search. And Mike was able to help us find a perfect match for our needs. That it came in a beautiful car that is fun to drive was a nice bonus. Everybody at the dealership was lovely. They took good care of us through the whole process. And they went out if their way to make us feel special and show their appreciation for our business. And that especially includes Thomas, who spent quite a while going over all the features of our car with us before we drive away. We would highly recommend this dealership, and Mike Torres. We’re very happy with our purchase and to the extent that one can enjoy a stressful decision, we had a blast. More

I had a great experience with Shavaune Shackleford at Ray Catena Lexus of White Plains. I appreciate the exceptional service he provided. I highly recommend him to anyone looking for a vehicle. Catena Lexus of White Plains. I appreciate the exceptional service he provided. I highly recommend him to anyone looking for a vehicle. More

Outstanding and exceptional service at Ray Catena Lexus White Plain by John Mclane. He was professional, attentive, warm and patient. He followed up on some of my concerns and listened to what I wanted. He White Plain by John Mclane. He was professional, attentive, warm and patient. He followed up on some of my concerns and listened to what I wanted. He provided some options, but I never felt pressure to buying something I did not want. I left the place with a vehicle I love. Thanks John, for a job well done. Because of all your attention and service, you deserve a 10. But disappointed I can only give you a 5. Keep up the good work. You are an amazing person. More

They have a bizarre selling policy that even the Lexus Corporate office said they didn't understand. Even if we fly to their dealship (We are at an out of state base) and purchase the vehicle in full with Corporate office said they didn't understand. Even if we fly to their dealship (We are at an out of state base) and purchase the vehicle in full with cash, they will not sell to anyone out of state. Hard to believe they can carry the name Lexus. More

I had a great experience with Shavaune Shackleford at Ray Catena Lexus of White Plains. I appreciate the exceptional service he provided. I highly recommend him to anyone looking for a vehicle. Catena Lexus of White Plains. I appreciate the exceptional service he provided. I highly recommend him to anyone looking for a vehicle. More

I have been a loyal Ray Catena Lexus of White Plains for several years because they offer reliable expert, professional, straight-forward service. Alan and the service department are always amenable and he several years because they offer reliable expert, professional, straight-forward service. Alan and the service department are always amenable and helpful. I recently purchased a new car and salesperson Shavaune Shackleford was extremely patient and helpful throughout the process. He listened to my needs and guided me in making the right decision. He continues to be responsive, patient and helpful after the purchase whenever I call or come in with questions. I can't say enough good things about this dealership and staff! More

This is the worse Dealer ever, I bring my Lexus RX for service and because I didn’t purchase my vehicle with them the service was denied and I asked for inspection and the mechanic was eating at this time service and because I didn’t purchase my vehicle with them the service was denied and I asked for inspection and the mechanic was eating at this time and he leave the trash inside, and I went back to him and he didn’t even say sorry… Never again I call Ray Catena for any reason…Ury Torres. More