Ray Catena Lexus of White Plains

Great Experience Silvia was pleasant from the moment she started assisting me, I have no complaints with her or the dealership. Look forward to being a Lexus c Silvia was pleasant from the moment she started assisting me, I have no complaints with her or the dealership. Look forward to being a Lexus customer. More

2nd Lexus in 2 Years I had such a great experience working with Fabio Villa and Anthony Marino the first time 2 years ago when I purchased my 2014 RX350, I decided to come I had such a great experience working with Fabio Villa and Anthony Marino the first time 2 years ago when I purchased my 2014 RX350, I decided to come back to Ray Catena Lexus of White Plains, to buy a 2018 RX350L. Fabio was very polite and personable, he made the whole process effortless. He and Anthony took great care of me and my family, we were able to pick up our new Lexus in a short time frame. I highly recommend this dealership and all of their staff. More

NEW RX350 It was a pleasure working with him. He was very kind, trying to provide us with the best customer service possible at all times. His efforts to help u It was a pleasure working with him. He was very kind, trying to provide us with the best customer service possible at all times. His efforts to help us with our questions were evident. It was an awesome experience buying a car, and he made all the process seamless and easy. I definitely recommend him for your next purchase! More

New 2018 NX 300 F-Sport This was my first time at this dealership. It was fantastic! Silvia was my sales rep, and she was really nice and professional. From the test drive, t This was my first time at this dealership. It was fantastic! Silvia was my sales rep, and she was really nice and professional. From the test drive, to the day of sale, she answered all my questions. The dealership was very clean and they take great care of you. I would recommend coming here to anyone. By-the-way, the car is out of site! More

Our salesperson Shavaune Shackleford is very professional Shavaune Shackleford was a very helpful, courteous, professional and caring salesperson. He was very knowledgeable of the product and took a lot of t Shavaune Shackleford was a very helpful, courteous, professional and caring salesperson. He was very knowledgeable of the product and took a lot of time answering our questions. More

Great and smooth experience!! No hassles .. Shavaune is courteous and professional. He was kind enough to take the time to make me a short video of the car I was searching for. He was quick t Shavaune is courteous and professional. He was kind enough to take the time to make me a short video of the car I was searching for. He was quick to respond to my email , text and phone calls. His incredible product knowledge about the car assisted me in making my decision about purchasing the car. More

Outstanding: Concerned and Considerate Michael Barone made us feel like our friendship was as important to him as our purchasing a car. He spent, quite literally, hours with us explaining Michael Barone made us feel like our friendship was as important to him as our purchasing a car. He spent, quite literally, hours with us explaining the fundamentals of purchasing a Lexus as well as the intricacies of all of the safety and other luxury features of the car. He not only made us feel welcome when we first sat down with him but in his offer to call him anytime if we had any questions in the future. We could not have had a better experience!!! More

Fabio is the best! We got two cars from Fabio. Both times were very pleasant and satisfy. Fabio is very professional and friendly. He also has great patient to listen an We got two cars from Fabio. Both times were very pleasant and satisfy. Fabio is very professional and friendly. He also has great patient to listen and to answer all our questions. Thanks to Fabio, we will stay with Lexus for long time. See you soon! Very happy Customer, J and I More

The staff in this service department is always curt. If you need any type of service done DO NOT GO HERE. I will not be returning for any more leases or service, from now on I will be going to Larchmont. If you need any type of service done DO NOT GO HERE. I will not be returning for any more leases or service, from now on I will be going to Larchmont. Every time I'm in this dealership for service they seem annoyed God forbid I bother them by asking a question. I stopped in on Saturday to get the regular service done on my lease. This guy was very quick to let me know it was 2:30 and they were closing at 3. Fine, I get it sometimes we all just want to go home. I offered several times to leave and come back another day with the car. I explained I needed the regular service done and if this took a long time I was happy to come back. This guy goes outside without saying a word to me comes back over to the desk (which I felt so uncomfortable at I never even sat down) says “no, they can do it.” He asks for the keys and says “so you just want oil?” I said “yeah, well the regular service.” With an attitude he responds “so just the oil” and walks away. I walk inside to sit down and I realize I also need the tires and everything rotated so I go out and ask “wait you’re just going to change the oil, nothing else?” Again with an attitude he says “well what else is there?” I said “checking the tire pressure and everything.” Again with an attitude he says “well obviously, that’s part of it” to which I responded “you just told me you were only checking the oil not the oil and tires, so which one is it.” Again being a complete xxx this guy with an attitude says “if there is a problem we will obviously let you know.” So I walked inside and went to sit down when I realized I don’t have to give these people my money when I can just go to Larchmont where they don’t treat you like this. More

Exceptional Upon entering this Lexus dealership, I had been welcomed with great hospitality. The sales rep that I had dealt with (Shavaune), was very knowledgeabl Upon entering this Lexus dealership, I had been welcomed with great hospitality. The sales rep that I had dealt with (Shavaune), was very knowledgeable and friendly. Management was courteous. More