Ray Catena Lexus of White Plains

Worst retail experience I have ever had (car buying or otherwise). Salesperson couldn't keep facts straight and offering incorrect information (yet kept on telling me how hard they were working), trade i otherwise). Salesperson couldn't keep facts straight and offering incorrect information (yet kept on telling me how hard they were working), trade in was a complete "bait and switch" [by the way, this is totally negotiable, just threaten to walk out] and the new car walk through was a complete joke. I strongly recommend you go elsewhere. More

My Audi A-4 lease was up so I began what I thought would be a lengthy process of finding a new car I liked with a comparable monthly payment. The Ray Catena reputation was excellent so on my first day out I be a lengthy process of finding a new car I liked with a comparable monthly payment. The Ray Catena reputation was excellent so on my first day out I visited their White Plains Showroom. Did I get lucky! My salesman, Brian Rattner, listened carefully and then began to work up a proposal. In less than an hour we shook hands on what I thought was a very favorable deal. The next day I came back to sign the contract...and handover the Audi keys. Brian called my Insurance company and took care of delivering my Audi to their dealership. FIVE STARS. More

Fantastic experience! Went in very far over miles on a pervious lease (different manufacturer) and Fabio Villa was able to guide us in the right direction for a new car th Went in very far over miles on a pervious lease (different manufacturer) and Fabio Villa was able to guide us in the right direction for a new car that my wife loves! Professional service from start to finish! More

Excellent Dealer -- have leased a number of cars from these folks and always a great experience. these folks and always a great experience. More

If you are anywhere in the tri-state area and considering Lexus, I strongly recommend Lexus of White Plains and the salesman to meet is Fabio Villa. Throughout the experience, he was friendly, personable, an Lexus, I strongly recommend Lexus of White Plains and the salesman to meet is Fabio Villa. Throughout the experience, he was friendly, personable, and very knowledgeable about the vehicles, vehicle options, available services, and purchase options. Fabio had a great deal of patience in responding to all of my questions and while introducing all of the vehicle options. In the end, I chose a certified used 2021 UX and could not be happier. As Fabio said, the car is clean and comfortable. More

I bought 2024 LEXUS NX 350 PRE from Ray Catena, The service provided was excellent. My sales representative Shavaun provided high quality service and information that contributed to my final purchasing service provided was excellent. My sales representative Shavaun provided high quality service and information that contributed to my final purchasing decision. He has very good product knowledge and followed up on all of his promised calls. My experience was nothing short of exceptional. More

I went to Ray Catena with an interest in purchasing an NX 350. I was introduced to Fabio Villa. Fabio was professional and very friendly. Fabio listened carefully to my needs and found an NX that was perfect 350. I was introduced to Fabio Villa. Fabio was professional and very friendly. Fabio listened carefully to my needs and found an NX that was perfect for me. He was patient and did not pressure me at any time. I felt very comfortable and confident with Fabio. Fabio was exceptional and I highly recommend Fabio Villa of Ray Catena of White Plains. More

My recent experience at Ray Catena Lexus of White Plains was nothing short of exceptional. My family and I purchased a stunning 2024 NX 350, and it was an absolute delight from start to finish. Our sales co was nothing short of exceptional. My family and I purchased a stunning 2024 NX 350, and it was an absolute delight from start to finish. Our sales consultant, Shavaune Shackleford, played an instrumental role in making this experience seamless and memorable. Shavaune's professionalism, extensive knowledge, and genuine enthusiasm for helping us find the perfect vehicle were outstanding. He actively listened to our preferences and guided us through the available options, providing valuable insights into the features of the NX 350. His patience and willingness to address all our queries ensured we made an informed decision that perfectly suited our needs. The entire purchasing process was smooth, thanks to Shavaune's dedication and commitment to ensuring we had a remarkable experience. His friendly demeanor and attention to detail truly set a high standard for customer service. The dealership itself exuded a welcoming atmosphere, with a well-organized and diverse inventory. The staff, including Shavaune, was accommodating and made us feel valued throughout our visit. We are thoroughly enjoying our new NX 350 and can't thank Shavaune and the team at Ray Catena Lexus of White Plains enough for their outstanding service. Special thanks go to General Manager Tim Horn for ensuring we received the best possible deal. I highly recommend this dealership, especially Shavaune Shackleford, for anyone looking for a Lexus vehicle and an exceptional buying experience. Thank you to Shavaune, Tim Horn, and the entire team for making our car-buying journey so enjoyable and stress-free. We'll definitely be returning for any future automotive needs. More

John Castillo was great and helpfully. He was able to provide me with a car that had all my requirements. He took time to make sure I was happy and all my requirements for new car was need He was able to provide me with a car that had all my requirements. He took time to make sure I was happy and all my requirements for new car was needed. He is the best. I would recommend him. More

Worked with Brian Ratner who was our sales person. Great advice and knowledgeable. Made the experience enjoyable. Great advice and knowledgeable. Made the experience enjoyable. More