Ray Catena Lexus of Larchmont

There exist a bond between man and machine My story begins 10 years ago in 2004 when I first purchased my brand new Lexus 2004 ES via the internet and closed the deal at this dealership during My story begins 10 years ago in 2004 when I first purchased my brand new Lexus 2004 ES via the internet and closed the deal at this dealership during a hard time in my life when I was going through a divorce. The day I entered this vehicle I was comforted by its engineering magnificence, reliability and quality from bumper to bumper. The car never let me down, the dealership service department kept my Lexus in top shape and when I was hit from behind a week ago by 3 cars literally piled up on top of each other, the car kept me safe, I walked away without a scratch but emotionally I was a wreck. I felt like I lost a loved one because it was declared a total loss, the bond of man and machine has exposed itself, tears filled my eyes just thinking about the 10 years of memories I had with my car. I felt I had no one to turn to, I emailed Nancy Sardos about a CPO in her inventory and told her my story she made an appointment for me to meet with Ed Bartoli to test drive a 2011 Lexus IS 250 AWD. When I arrived, still grief stricken they comfort me and had a box of tissues for me to dry my tears and the keys to the car I was interested in. It was great it had the same options as my good old 2004 Lexus touch screen navi and lots of extras, I felt at this point a renewal of hope. After the test drive, we discussed finance options and Ed and Maher Sayegh (I like to call him Mr. Mayor) helped me understand my finance options that would be a best fit. Two days later they had the car ready for me to drive home. As I form a new man and machine bond with my 2011 LEXUS IS250 AWD, I highly recommend you use this dealership for your Lexus purchase and service needs. They make your life so much easier and they treat you like a human being and sell you a car with its own personality. Talk with Ed Bartoli he is a pleasure to work with or email Nancy Sardos n.sardos.lexusoflarchmont@contactdealer.com if you need some guidance on buying your next Lexus, they are a pleasure to work with. More

Wonderful! Osama was amazing, professional, sweet and made the car buying experience smooth and easy. He gave us an unbeatable price from the get go and truly we Osama was amazing, professional, sweet and made the car buying experience smooth and easy. He gave us an unbeatable price from the get go and truly went above and beyond to make the process hassle and stress free. The ES hybrid is exceptional, thank you Osama for making it happen! In summary, it was truly a pleasure to work with Osama and the Ray Catena team. They are attentive, straight forward, professional, treat their customers respectfully without using high pressure sales tactics! We will definitely recommend them to our friends and family! More

OUTSTANDING!! From 1992 when we purchased our first Lexus at this dealership our experience has been a pleasure.....from Ralph the general manager.....Noel our c From 1992 when we purchased our first Lexus at this dealership our experience has been a pleasure.....from Ralph the general manager.....Noel our car salesman to Gary in service and Gaspar the service manager..everything and everyone is top notch....even the people who answer the phones like Susan and Tina in service go above and beyond. .Once in a while I think of buying something other than a Lexus..but then I remember how wonderful my experience at this dealership has been for over 20 years and I wouldn't think of buying anything else!! More

Good customer service is not a myth My SUV that I have had for 14 years died labor day weekend. I tried several dealers from CT to DC and Ray Catena gave me the best deal. Also, Ed the s My SUV that I have had for 14 years died labor day weekend. I tried several dealers from CT to DC and Ray Catena gave me the best deal. Also, Ed the sales guy gave me impeccable customer service and put me back on the road right after the weekend. He had it ready for me on Saturday but I was out of town on business. I am a proud owner of a CPO 2013 RX 350 Lexus and I am extremely satisfied with my purchase. Job well done Ed, Maher and Nancy. You definitely know how to treat a veteran. More

Excellence I came in just to view the stocvk of lexus rx350 with the idea of purchasinf\g although knowing it nprice wise it may have not been feasable since I h I came in just to view the stocvk of lexus rx350 with the idea of purchasinf\g although knowing it nprice wise it may have not been feasable since I had previously visited lexus of Queens and the sales rep told me there was absolutley no negotiation with price for any lexus. His exact words were "lexus does not negotiate prices". So I visited the larchmont lot and there the sales rep Jorge Ares was the and is the most wonder, profressional sales rep I have met in a long time. He reminded me of my wonderfule experience i had 10 years ago with Acura of Manhattan who went through tooth and nail to get me the car (eg:exterior/interior colorwise) I wanted. We sat down. Immediately he discusedded with me my options and reminded me that I always had the option of leasing my lexus whichis what I did with my acura(that I happened to lose in a very bad car accident by a person who ran a stop sign going about 90 miles per hour). He immediately gave me a discount from the start without me asking. There at that moment, although I would never show it, he had me. Jorge Ares was most pleasant, exceptional, wonderl, and exhibited the upmost professionalism. I could sit with him for hours. I am happy he was assigned to me. All I can say less than a week later, I am an owner of a Lexus RX350 2015. More

OUTSTANDING CUSTOMER SERVICE We have leased and purchased many cars from Lexus of Larchmont throughout the years. We have found the entire staff to always be extremely profession We have leased and purchased many cars from Lexus of Larchmont throughout the years. We have found the entire staff to always be extremely professional, courteous and pleasant. We recently leased another Lexus and dealt with Jeff Hapoienu and Mike Liberti. They were informative, friendly, professional and an absolute pleasure to do business with!. The sales and service departments are excellent. We would never think of going anywhere else to purchase our cars.. We highly recommend Ray Catena Lexus of Larchmont for purchasing or leasing a Lexus. Sincerely, Patti & George Stone More

WOW, WOW, WOW!!! My husband and I went to Lexus of Larchmont to enquire about leasing a new Lexus when our current lease runs out. For the past 18-20 years, we have be My husband and I went to Lexus of Larchmont to enquire about leasing a new Lexus when our current lease runs out. For the past 18-20 years, we have been leasing our cars from Lexus of Larchmont but this time, there was a difference. We met Jorge Ares and within a short period of time, that very day, we "made a deal". Jorge is an excellent salesman but most important, he is a true gentleman who was able to sense our needs and concerns, address them with compassion, and treat us with utmost respect. He has incredible patience, knowledge and expertise. Because of our dear Jorge Ares, we are now driving our dream car - a 2014 red ES 350! Thank you Jorge. With love and hugs, Marcia & Jerry Golden. More

Team RCL is the Best! We just bought a new Lexus from Ray Catena Lexus in Larchmont, and we could not be happier with our experience. Nancy Sardos was our first contact, a We just bought a new Lexus from Ray Catena Lexus in Larchmont, and we could not be happier with our experience. Nancy Sardos was our first contact, and RCL could not hope for a better ambassador. From start to finish, Nancy was unfailingly responsive, enormously helpful, and always upbeat. She was a true pleasure to work with. We met Ed when we visited the show room for a test drive, and we can attest to the accuracy of the "review" of him written by his son and prominently featured on his desk. As his son noted, Ed is indeed very smart and very funny. (We have no doubt that his son is also correct that Ed is very strong; he just didn't have a chance to demonstrate that during the test drive.) Ed was extremely knowledgeable about the various Lexus models we were considering and made the decision-making process for us much easier. He was also just plain fun to work with. We also had the pleasure of meeting GM Ralph Michilli during our visits, and we can see why Team RCL is so strong. A big thumbs up to Team RCL. We look forward to many happy years of doing business with you. More

Jorge Ares Is The Definition of Customer Service!!!! Went to several dealerships prior to coming to Ray Catena. We were warmly and professionally greeted by Jorge. I informed him that I was interested in Went to several dealerships prior to coming to Ray Catena. We were warmly and professionally greeted by Jorge. I informed him that I was interested in acquiring the 2014 GS350. Just interacting with him for 5 minutes I knew I wanted to do business with him. The process literally took us less than 10 minutes. This will be my second Lexus and was contemplating to go to BMW at first, because of Jorge's excellent customer service I was convinced that I came to the right place for my next car. Jorge is the epitome of Customer Service and all dealerships should try to emulate his high standards for customer service. Lexus did not gain my trust and loyalty it was Jorge. I will continue to keep coming back to Ray Catena for all my car care needs because of Jorge. More

Osama is the best! My husband leased a Lexus from Manhattan before but we had a much better experience at Ray Catena in Larchmont, thanks to Osama. Osama was great he wa My husband leased a Lexus from Manhattan before but we had a much better experience at Ray Catena in Larchmont, thanks to Osama. Osama was great he was calm and not overly aggressive, he explained the qualities of the car to me, and patiently answered my questions. We didn't have to haggle either which was my favorite part! Osama we'll be back in 2 years for my husband's new lease and mine! More