Ray Catena Lexus of Larchmont

HUMAN EXPERIENCE If you are shopping for Lexus, the Ray Catena of Larchmont is the ONLY place to be. We live on Long Island and my husband must have called at least 1 If you are shopping for Lexus, the Ray Catena of Larchmont is the ONLY place to be. We live on Long Island and my husband must have called at least 15 dealerships around Brooklyn, NJ and Long Island (some places played stupid price games, some did not return phone calls and so on). The one dealership that made the whole experience (twice) easy and pleasant was Ray Catena. The person who made it absolutely perfect is Osama Jacob. This gentleman, yes (I cannot even call him a sales person because he is so much more than that) is absolutely wonderful From the first phone call about a year ago when I purchased my first Lexus to this March when we replaced my husband's infiniti with a new Lexus, Osama was great. We got the best price without million phone calls back and forth, he was honest, respectful, knowledgeable and personable. Always returned phone calls, answered every single question but most of all was extremely helpful. Leaving on the Island created difficulty of returning my husband's infinity in White Planes and getting to Larchmont to pick up his new Lexus...BUT Mr. Osama Jacob made it all possible. He actually picked me up all the way from White Plains and brought me to Lexus dealership. In summary, if you want to have a human experience with a dealership (yes, it's possible) do yourself a favor and go to this guys, no matter how far you live. You won't regret it. And ask for Osama! Thank you Osama, and all great guys at Ray Catena! More

An Exciting Experience Lexus of Larchmont really impressed us. Having previously purchased a vehicle from there, we knew we would be in good hands and once again they did n Lexus of Larchmont really impressed us. Having previously purchased a vehicle from there, we knew we would be in good hands and once again they did not disappoint. Ed Bartoli was our salesman, his service was incredible. He was so friendly, and knowledgeable. Most importantly he took his time and really worked with us. Ed really went above and beyond and put in a tremendous effort to make us happy. The entire staff was great. Ralph Michilli was so gracious and provided us with first class service. We would and will recommend this dealership always and forever! More

Purchase experience for a Certified Pre Owned Lexus From start to finish my sales person (Steve Richmond ) was awesome. This is my 6th Lexus that Steve and I worked together on. He was always availab From start to finish my sales person (Steve Richmond ) was awesome. This is my 6th Lexus that Steve and I worked together on. He was always available for any questions and to help with the whole process which can be confusing and overwhelming. We found a 2013 Lexus IS 250 that we were interested in. Steve gave a great deal on the car and also assisted in the sale of our car so we would not have to trade it. We were having some difficulties with finding and good insurance company and he even went a step further to get us an insurance policy. No matter how many phone calls with questions, he was always available and willing to listen and assist. This was my sixth purchase with him and I would not think of going elsewhere in the future. More

Consistently First Class I bought my first car from this dealership over 20 years ago...and have bought EVERY one of my cars from here, ever since. They are knowledgeable, cu I bought my first car from this dealership over 20 years ago...and have bought EVERY one of my cars from here, ever since. They are knowledgeable, customer friendly, more than fairly priced and, most importantly, they treat you like a human being. I would not keep coming back if they did't continue to deliver a VIP experience everytime. Seriously, the best car dealership I have ever visited. I have sent friends and family here and they get treated just as well. If you want a Lexus, no matter where you live, this is the place to go. Just bought another car here TODAY! More

THE BEST IN EVERY WAY Just leased my third lexus.....second from Ray Catena. My experiences with this dealership and particularly with my salesman, Osama Jacob - I specifi Just leased my third lexus.....second from Ray Catena. My experiences with this dealership and particularly with my salesman, Osama Jacob - I specifically asked for him again... was stellar!! Obama helped me, as usual, through the process. He was thorough, knowledgeable, friendly and simply a pleasure in every way to work with. He answered all my stupid questions with a smile. I can say the same for my past experience with their service department. Angel, their expert with the bluetooth solved a problem I was having pairing my cell with the car in 30 seconds flat. And Adrian gave me a needed lesson on how to use all the gadgets with the patience of a saint. Love the car, love the dealership....what more can I say!!! Kudos to Osama, all staff, the dealership and my Lexus....!! Grace. More

"OMG am I a happy customer!!" Just leased a 2015 NX 200t and I'm thrilled. From the moment I realized that getting another car would be in my best interest., I began reviewing my Just leased a 2015 NX 200t and I'm thrilled. From the moment I realized that getting another car would be in my best interest., I began reviewing my options. From past experience, I knew I would get another Lexus. I was treated with courtesy, patience and respect. I got exactly what I wanted in a car and I couldn't be happier! More

wonderful new Lexus Steve Richman was an excellent sales person. He convinced us to lease a new Lexus instead of a Mercedes. He assisted us with returning our old lease a Steve Richman was an excellent sales person. He convinced us to lease a new Lexus instead of a Mercedes. He assisted us with returning our old lease and provided attentive customer service. Will definitely recommend More

The best experience ever! This was the easiest and most pleasant experience leasing a new car I have ever had. Excellent pricing, knowledgeable staff and good communication an This was the easiest and most pleasant experience leasing a new car I have ever had. Excellent pricing, knowledgeable staff and good communication and follow through. The customer service was exceptional. Make Liberti was wonderful and Joe Napolitano was very helpful as well! More

I backed out of the lease Met with Steve Richman to look at the Lexus IS 250. After some negotiation he gave me a reasonable lease quote and I left a deposit for the vehicle. Met with Steve Richman to look at the Lexus IS 250. After some negotiation he gave me a reasonable lease quote and I left a deposit for the vehicle. On the day I was returning my previous lease (Mercedes C300) the Mercedes dealership gave me a much better deal on the new Mercedes C-Class and I decided to go with that car because I preferred it. Steve was initially upset with me (understandably so) and said I would not get my deposit refunded. I called Ralph, the general manager, and he immediately agreed to refund my deposit. It's the mark of a truly professional operation that they treat you well even when you don't buy a vehicle from them. It shows they are aware of the importance of their reputation and that they are in it for the long-term. More

Professional and Most Pleasant Salesperson My husband and I were looking to lease a new suv and only had to go to one place! Amazing. First stop Lexus!! Our salesperson was incredibly professio My husband and I were looking to lease a new suv and only had to go to one place! Amazing. First stop Lexus!! Our salesperson was incredibly professional, pleasant and honest which made the sale! We feel we made the right decision coming to Lexus. We have already spread the news and are referring people to this salesperson and dealership. Thanks!!! Julie :) More