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Ray Catena Lexus of Larchmont
Larchmont, NY
408 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 408 reviews
November 27, 2023
I was locked out of my Lexus nx 300 unable to get into my vehicle tried every which way known to the world boo Had go food shopping for holidays Barbara a receptionist was so kind she said don’t worry and vehicle tried every which way known to the world boo Had go food shopping for holidays Barbara a receptionist was so kind she said don’t worry and literally walked me through the process slowly and calmly So I was able go shopping smiling all the way to my grocery store Yaay for Barbara She should be recognized for this golden act of kindness Sincerely Like a bonus !!!! Ana Diaz RN More
by anad
Employees Worked With
Angel Caban, Cesar Cruz, Jeff Symeon
October 13, 2023
Stay away from this dealership and especially avoid Manny Alvarado. Manny, I promised you that I have to leave a review to make other potential buyers aware. Manny Alvarado is a horrible manager, rude and a Alvarado. Manny, I promised you that I have to leave a review to make other potential buyers aware. Manny Alvarado is a horrible manager, rude and a lair. On October-13-2023 I spent 2-3 hours on the phone with Paulo B. to discuss the best possible deal for Lexus RX500H (VIN: 212BCMEA4RC010876, Stock # 24203). We agreed on $69,500 to be paid in full the very next day on October-14-2023. Paulo B. mentioned that he was with his manager when we’re negotiating the deal. Paulo B. made an appointment for me in the dealer’s book to get the car on October-14-2023 at 11:30 AM. We agreed that I would make the down payment for the new car on October-14-2023 before visiting Ray Catena Lexus of Larchmont. Paulo B. told me that he wouldn’t be at the dealership on Oct-14-2023 and his manager, Manny Alvarado (who was with him on the phone when negotiating), will take care of the transaction ( $69,500.00 (negotiated price) + $175 (document fee) + Taxes). Paulo B. promised to text me his manager (Manny Alvarado) information for tomorrow to close the deal. After I had not received Manny’s info as promised I decided to call the dealership to get Manny’s info for tomorrow. Front desk told me that Paulo B. left for today and I can speak with Manny Alvarado directly to confirm the deal and my appointment for tomorrow. Manny Alvarado immediately tried to intimidate me with an aggressive tone demanding the deposit up front (almost threatening) suggesting that I should speak with yet another rep and there is no way I could get the car at the price I was promised by Paulo B. and his manager (who was Manny?). I suggested Manny to never call me again promising to leave a review warning other potential customers and hang up the phone. It did not help, for some reason Many kept calling me back trying to intimidate me even more. I had to block his phone number and Lexus Of Larchmont main phone number to avoid harassing. Stay away from this dealership. More
by tim.re
Employees Worked With
Manny Alvarado, Paulo B.
October 09, 2023
Great Service Manny Alvarado was excellent, was very polite answer all my questions with honesty. Will recommend everyone in need for a new car to go see Manny at Ray Catena Lexus. polite answer all my questions with honesty. Will recommend everyone in need for a new car to go see Manny at Ray Catena Lexus. More
by lizhons
Employees Worked With
MANNY ALVARADO
August 31, 2023
Just walked out of my 60,000 mile service with an invoice that showed $0.00. I couldn’t believe it. Most dealerships and auto repair facilities will always “find” something to charge you for. I was amazed th that showed $0.00. I couldn’t believe it. Most dealerships and auto repair facilities will always “find” something to charge you for. I was amazed these guys did not! Big shout our to Ray Katena Lexus if Larchmont and Tamzin, for her incredible service! More
by Georgie Loves his Lexus
Employees Worked With
Tamzin Wasmuth
August 29, 2023
I had a very pleasant experience with the dealership. My RX has been serviced at the dealership since purchased and since its always been very professional with great advice. My RX has been serviced at the dealership since purchased and since its always been very professional with great advice. More
by vadamax
Employees Worked With
Cesar Cruz
July 18, 2023
Catena Lexus is a great dealership. I have leased my last 7 SUV’s there which says a lot. I also introduced my daughter and son in law in the past year and they leased 2 more cars and l I have leased my last 7 SUV’s there which says a lot. I also introduced my daughter and son in law in the past year and they leased 2 more cars and loved the service. Our salesman was Ivan Nunez who was absolutely great. He listened and did not pressure at all and his recommendations were perfect. Couldn’t have had a better salesman. Catena Lexus and Ivan Nunez were fabulous to work with. Highly recommended. More
by Lexus lease
Employees Worked With
Ivan Nunez. Sales and Adam Rosado in IT, Isaac Apostolidis
June 03, 2023
Everyone was nice and our salesman Ivan was very professional. Purchased several cars my wife and I are very happy with them. We would recommend this dealership to our friends. professional. Purchased several cars my wife and I are very happy with them. We would recommend this dealership to our friends. More
by mitchaross
Employees Worked With
Joe Napolitano, Jeff Symeon
