Ray Catena Land Rover

Best experience by far. Alan definitely made this the best car buying experience ever. He was extremely helpful, honest and patient. He explained every detail and never mad Alan definitely made this the best car buying experience ever. He was extremely helpful, honest and patient. He explained every detail and never made you feel pressured. He is the best salesperson and I would recommend him highly. I will never purchase a car from someone else. Thanks Alan!!!!! More

Shady Business This review is to state exactly why Ray Catena gets mixed reviews on service - particularly by the management. I originally called after the Thanks This review is to state exactly why Ray Catena gets mixed reviews on service - particularly by the management. I originally called after the Thanksgiving holiday and I was in luck that this dealership had the exact truck that I was looking to buy. The salesman was helpful regarding the paperwork and ensuring the car would be ours if we left the deposit on it (over the phone) - now here is where the shadiness begins. We were suppose to pick up the truck on the following Saturday - 10 minutes before I was scheduled to arrive (and after a 45 minute drive), the salesman calls and says that the engine is making some sort of clicking noise and that they would not be able to release the car. What ??? Shouldn't this have been checked out much sooner than right before our arrival ? The salesman gave me the runaround stating that they want the car to be perfect before we drive it off the lot for safety reasons - ok, but this is a BRAND NEW truck that should not have any issues to begins with !!!! So after I had to call every single day to know the status, they finally gave the OK that the car was in good condition and there was supposedly nothing wrong with it. We made an appointment that Friday to pick up the car - and this is where everything just got worse. Let's forget about the fact that I was there for literally 4 HOURS for the finance paperwork (one full hour for insurance that should have been taken care of before we arrived), the original documentation was not provided to me - in fact, they flat out refused to even SHOW me the window sticker of the car, only the copy. Now, this is not my first car purchase by any means, and considering this is a very expensive vehicle, I found it rather odd that they did not want to show this important piece of paper to me. Was I overcharged ? Was this even the vehicle that I was supposed to get ? Does it include all of the extras that were supposed to be in the truck ? I don't know because the manager basically said that he will not give it me no matter what. Are you kidding me ?? That piece of paper is the only thing proving on what the car actually has and I must be crazy to want to know what I am getting ? Real classy boys - maybe the management should go to a customer service course because it is clearly lacking here. I left with the truck at the end of this whole ordeal, mainly because I was just too exhausted. I called the following Monday voicing my concern and still NO ONE has gotten back to me. I did my research, and what they are doing is clearly illegal. The sticker was not even on the car when I saw it for the first time. I gave them a chance to right their wrong and the fact that I haven't received a call back says that either they are thinking of something else they can accuse me of or they will come back with another excuse. Either way, I would NOT recommend this dealership to anyone that wants good service and original documentation - because they will just refuse to provide it. I still don't know if I overpaid for this car because I did not even receive a copy of the window sticker. -Ahmet Emrah Ozturk More

Best Car Buying Experience Ever! I had the best experience with this car purchase. I never felt pressured, and Alan Burnside was the most thoughtful, honest, and best sales person I' I had the best experience with this car purchase. I never felt pressured, and Alan Burnside was the most thoughtful, honest, and best sales person I've ever dealt with at any car dealership. I never want to purchase a car from someone else. Thanks Alan! More

Great service, quick transction. I had a great experience, Michael was a big help throughout all the process, very clear about the extra options and warranties. Quick transaction, in I had a great experience, Michael was a big help throughout all the process, very clear about the extra options and warranties. Quick transaction, in and out in less than 2 hours. More

Great Sales Staff! Jonathan Burnside and Michael Burnside did a great job helping me find the right Car. They were very patient with me until we were able to find the ri Jonathan Burnside and Michael Burnside did a great job helping me find the right Car. They were very patient with me until we were able to find the right vehicle. More

Best Sales Consultant Great Experience We purchased a full size range rover. Paul Ebner was our sales consultant. He was a pleasure to work with from start to finish and got us the deal w We purchased a full size range rover. Paul Ebner was our sales consultant. He was a pleasure to work with from start to finish and got us the deal we wanted. I would highly recommend Paul and Ray Catena to anyone I know looking for a Land Rover. More

Great Sales Consultant and Sales Service I have just leased my 2nd Range Rover from Pat. As my past experience with him his knowledge of the product, the way he approaches you as a customer a I have just leased my 2nd Range Rover from Pat. As my past experience with him his knowledge of the product, the way he approaches you as a customer and his overall professionalism is exceptional. I will not look to lease or buy a vehicle from anyone other than Pat! More

Nice upgrade I would like to commend Ray Catena and Paul Ebner in particular. I have been a customer with Ray Catena since 2010, and previously dealt with the Inf I would like to commend Ray Catena and Paul Ebner in particular. I have been a customer with Ray Catena since 2010, and previously dealt with the Infiniti division. As I was considering my vehicle choice, I am happy to have visited Paul and Craig at Land Rover. Paul was no nonsense type of guys and answered my questions rather than being focused on selling a vehicle. Thank you Paul. More

Best Customer Service Ever I went in to the dealership to buy a used 2015 Range Rover Evoque. The salesman Allan never suggested other cars, he never pressured in into anything I went in to the dealership to buy a used 2015 Range Rover Evoque. The salesman Allan never suggested other cars, he never pressured in into anything but what I wanted. While looking through the vehicles I saw a 2016 Range Rover Sport HSE diese. He spent about an hour searching for the specific color that I wanted and got me approved to the payments I wanted. Allan was unbelievable. The service is top notch. I would recommend Allan to anyone who is looking for a vehicle no matter your price range. You will not be dissapointed in the dealership everyone is polite and will go out of their way to make you feel welcomed. More

A Great Dealer Experience We were looking to lease a luxury vehicle and this dealer was our first stop. The receptionist introduced us to Mike Zaintz who asked us some basic qu We were looking to lease a luxury vehicle and this dealer was our first stop. The receptionist introduced us to Mike Zaintz who asked us some basic questions and listened to what we were looking for. Mike quickly recommended a particular madel and we took it for a test ride on the local streets as he explained the vehicles features at a high level. We were so impressed with the presentation, we decided to price the vehicle with the package we just experienced. Mike explained the pricing options, we choose the color and accessories and sealed the deal right there in under two hours. Mike did not pressure us one bit and we felt very comfortable with his presentation and knowledge of the product. We picked up our new vehicle the next day and received a very detailed orientation of all the features. I never thought we could decide on a major purchase like this so fast, Mike was a pleasure to do business with. Thanks. More