
Ray Catena Land Rover
Edison, NJ
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I wold like to recognize Frank Brenes, Service Consultant at Ray Catena for his Outstanding Service. His professionalism is to be admired. I was able to get in and out of the dealership in no time thanks to at Ray Catena for his Outstanding Service. His professionalism is to be admired. I was able to get in and out of the dealership in no time thanks to his efforts. Thanks and Much Appreciation to Frank for all you do. More
As always, Keith Zirpoli handled everything to make the service visit exceptional. I will keep buying and servicing my Rovers at Ray Catena Edison. service visit exceptional. I will keep buying and servicing my Rovers at Ray Catena Edison. More
My Service Advisor, Michael Indyk, and my technician, Jared Abrahamson did a wonderful job with my 2016 Land Rover. I had originally been taking my vehicle to Paul Miller Land Rover in Parsippany where Jared Abrahamson did a wonderful job with my 2016 Land Rover. I had originally been taking my vehicle to Paul Miller Land Rover in Parsippany where I had first purchased my car, and have been getting it serviced for the last 5 years. This particular time, I took my car to Paul Miller in Parsippanny on October 1, 2022 for my scheduled routine maintenance. I decided to wait with my husband while they were supposedly working on my car. I inquired about my brakes, and Mike Barbone told me, it's too early to get them done, you still have time, your truck is fine. I never received a detail report of my vehicle just the invoice, and receipt from which we paid. We left and a few weeks later, I started to hear what sounded like metal scraping noise coming from my vehicle. This went on for about three days beforeI made a phone call back to the dealership. I originally thought I was tripping out. I called Paul Miller Land Rover Parsippanny, and explained to them what I was hearing, and that I had my car there just a few weeks back for service. I was given the earliest appointment of November 10th. For me, this was an emergency, especially just had spent money to service my car and to do an overall inspection of my vehicle. I didn't feel safe driving while hearing that noise. Needless to say, they couldn't fit me in...Lol. I in turn called Land Rover Edison as soon as I hung up with Paul Miller Land Rover in Parsippanny, and immediately got a walk in appointment for the very next day. My technician Jared Abrahamson, found that my back brakes were definitely in the red, less than 20% remaining. My service advisor Michael Indyk notified my husband of what they found and what was causing the noise. Rear brakes were grinding, creating noise while the vehicle was moving. I needed to have pads, rotors, and wear sensor replaced. Also had my brake system flushed. They did an excellent job. Now my vehicle rides so smooth like the first day when I purchased my vehicle, and guess what no noise. I appreciate the swift action, care and work done on my vehicle. Needless to say I will never take my car ever again to Paul Miller Land Rover Parsippanny. When I inquired about not receiving a report, I got one today November 3, 2022 that didn't coincide with the actual time I checked out of their service department, nor did it show that I had any problems with my brakes...go figure...Shame shame....Mike Barbone. More
As always, Tom G. was accommodating and a pleasure to deal with. Frank, my service rep., was professional, knowledgeable and followed up with a call. was accommodating and a pleasure to deal with. Frank, my service rep., was professional, knowledgeable and followed up with a call. More
Jimmy from Land Rover kept me informed every step of the way with the progress of my vehicle. He was courteous professional and friendly. I appreciated his great customer service. way with the progress of my vehicle. He was courteous professional and friendly. I appreciated his great customer service. More
Our salesperson JT Kumar made the process seamless and incredibly convenient. He called me the minute a car matching my spec became available, and we had the deal finalized less than 24 hours later. He wa incredibly convenient. He called me the minute a car matching my spec became available, and we had the deal finalized less than 24 hours later. He was super responsive by phone and text, he provided full transparency on all the possible purchase options, and he went the extra mile---literally---by personally delivering the car to me on his day off so I didn't have to take time off to come to the dealership! Thanks, JT! More
My name is T. Anderson just want to share that i have purchased a few automobiles in my life and i can honestly say that your dealership and the customer service i Anderson just want to share that i have purchased a few automobiles in my life and i can honestly say that your dealership and the customer service i received was OUTSTANDING and my transaction was smooth and explained well, i would recommend any of my friends to your dealership for their next purchase, thank so much for making me feel like my purchase was well worth my travel from Washington DC More
I ordered a car in August. After chasing them around for info on it for almost six months, they finally came back to me in February telling me it had arrived and the price increased nearly 20%...first b/c i info on it for almost six months, they finally came back to me in February telling me it had arrived and the price increased nearly 20%...first b/c its a "strong market" and then b/c "we did the math wrong the first time". I bought 2 Porsches at Ray Catena before, but they lost me. I cant imagine anyone should buy a car from people who do business like this when there are so many other options More