Ray Catena INFINITI of Bridgewater

Lease trade in and new lease I had an excellent experience with Hugh. He was able to give me the exact numbers I was looking for and comfortable with. This was the easiest, most s I had an excellent experience with Hugh. He was able to give me the exact numbers I was looking for and comfortable with. This was the easiest, most stressless car leasing experience I have ever had. More

Excellent Service - Brian lalor Brian L. is one of the best sales/client care representatives I have ever met. He is really good! Very patient, understanding and has the best interes Brian L. is one of the best sales/client care representatives I have ever met. He is really good! Very patient, understanding and has the best interest for the customers. Even though we did not pursue in getting the car that we looked at due to our personal reasons, we are still grateful for Brian for his excellent service. More

First Class Treatment My intention was not to purchase a vehicle when I walked in, as I live in another state and was going to wait a few months. I happened to be in the ar My intention was not to purchase a vehicle when I walked in, as I live in another state and was going to wait a few months. I happened to be in the area and just wanted to browse. My first contact in the showroom was with Tom Horan whose professionalism, knowledge and experience to cater to my needs insured me this is the place I want to buy my next car. The professionalism and courtesy continued when dealing with Sales Manager Mark Hernandez and Charles Johnson. In my opinion Ray Catena Infiniti Bridgewater is a first class dealership. They do not deal with high pressure pushy sales tactics but rather make you feel like you are at home and treat you with respect. More

Tom Horan I just received my 5th Infiniti, this one a Q50; all of them through Tom Horan. I can't say enough about his professionalism, honesty and shear pleasu I just received my 5th Infiniti, this one a Q50; all of them through Tom Horan. I can't say enough about his professionalism, honesty and shear pleasure to work with. He is direct, knowledgeable and a true gentleman. Together with Mark Hernandez and Chuck Johnson, the stress and ordeal of dealing for a car are just not an issue. Like the commercial for another service, this is the way car buying ought to be. More

Exceptional Service - look no further I can not rave enough about Tom Horan and his invaluable assistance in my purchase of a certified 2017 Q50. I first met Tom 14 years ago when he was I can not rave enough about Tom Horan and his invaluable assistance in my purchase of a certified 2017 Q50. I first met Tom 14 years ago when he was an internet sales manager and got called out to assist me at Infiniti of Flemington. What a rewarding experience!! With his outstanding experience and knowledge, he was able to assist me in my decision and I left that day with a 2002 certified pre-owned I 35. He also stayed long after the dealership closed that night to make sure I understood the car's features before I left. That type of personal service, professionalism, and caring makes an impression. Fast forward 14 years. I'm ready to trade in the I 35 and I'm perusing the lot at Infiniti of Bridgewater. On a car's dashboard I see a paper with Tom Horan's name on it. Of course I had to go in and found the exact same considerate and thoughtful person. The rest is history, Tom, again, provided extraordinary assistance, guidance, and consideration for all my many questions and concerns. He goes the extra mile... even to checking that my I 35 was completely emptied... and discovered I neglected to remove my EZPass. Before I left with the new care, he again spent considerable time explaining many of the new features, which I admit, fried my brain but I can return anytime with my questions. Nothing was too much trouble for him. This was a really enjoyable experience ... thanks to him. Thank you Tom Horan!!! More

Disappointing Experience I was in the market for a Q50 Red Sport and reached out to Ray Catena for a lead on one. There was not a car on the lot and a deal was worked out pen I was in the market for a Q50 Red Sport and reached out to Ray Catena for a lead on one. There was not a car on the lot and a deal was worked out pending a car can be found. Two days later I was notified a car was found and that it would be delivered from upstate NY. The day the car arrived was met with many challenges, none of which I will get into. The one major issue was that the car had a very noticeable chip on the hood. This was a black car and the chip was down to the metal and the surrounding edges were raised. I requested that it be fixed and was told that if it was touched up it would look worse. It was hen suggested that I use a Sharpie to fill it in... A Sharpie on a 60k car? I was told they would make it right and I continued with the process. As I was finishing up the paperwork I asked when we could schedule to have this fixed and was told that they would not be fixing it. The salesperson explained to me that his manager told him it would be 1k to fix and they were not going to spend any money on it. I asked if they had insurance or could cover this since it was either damaged in transit or from the dealer they received the car from and they denied having any coverage. I was then told "I would just take it. It's a lease, if it was a purchase I can see being upset by this." At that point I walked away from the car and will not do business with this dealership again. It is unfortunate because I was sold on the Ray Catena name and reputation, but this experience has changed that view for me. I felt that the salesperson I worked with was doing what they could on their part and do not fault them for this experience. More

Best Dealership in NJ Ray Catena Infiniti of Bridgewater is a superior dealership. Their sales team, in particular Brian, is helpful, honest and has integrity. Their ser Ray Catena Infiniti of Bridgewater is a superior dealership. Their sales team, in particular Brian, is helpful, honest and has integrity. Their service department is the best I've ever dealt with (including top brands such as "A***" and "B**") They are helpful when asking questions. They went above and beyond to provide a great deal for me - even when there was a glitch that was out of their control. I am extremely happy with the service that was provided for this purchase and look forward to continuing my 13+ year relationship with Infiniti and it's invaluable team. More

2018 Lease QX 60 Maurice was a star. He drove the new car to my house. He was prompt. He was extremely friendly and courteous s. He was very professional. It was t Maurice was a star. He drove the new car to my house. He was prompt. He was extremely friendly and courteous s. He was very professional. It was the easiest transaction ever for a car. More

Great Experience I was referred to this dealership by a salesman from another Ray Catena dealership. I contacted the manager, Charles via phone and was immediately inv I was referred to this dealership by a salesman from another Ray Catena dealership. I contacted the manager, Charles via phone and was immediately invited to visit Bridgewater Infinity. Upon arriving a week later, I was greeted by a professional receptionist who immediately called Charles to the desk to meet with me. After greeting my son and I, Charles and I began to speak about cars that I was interested in and what would be feasible for my family and I. In order to assist me with finding a vehicle that fit my needs, Charles had to spend time talking with me. I throughly appreciated this experience because it appeared that he genuinely cared. After selecting a car, Charles introduced me to Hugh Chester, who explained all of the ins and outs and was very personable which made my time worthwhile. Hugh was patient and friendly and because of that, I highly recommend this dealership to anyone looking for a vehicle! RB More

Great experience Daymond Jean was very professional and personable at all times. I would have to say he is a fantastic sales and finance dealer and I would come to hi Daymond Jean was very professional and personable at all times. I would have to say he is a fantastic sales and finance dealer and I would come to him again for a future purchase. More