Ray Catena INFINITI of Bridgewater | Page 10

Transparent, Comfortable, Accomodating I had been searching for a 2016 used vehicle for the past couple of months. I had test drove Volvo XC60, Mercedes GLC 300, and was planning to test d I had been searching for a 2016 used vehicle for the past couple of months. I had test drove Volvo XC60, Mercedes GLC 300, and was planning to test drive the Audi Q5. But then my SO suggested the Infiniti QX50. We went to Bridgewater Infiniti on Monday at like 7PM JUST to test drive the one 2016 QX50 they had on the lot. I fell in love with it. This SUV drives like a dream, and the detailed styling inside and out just makes it so me. At that moment I decided that I did not need to test drive the Audi and the Mercedes that I have been wanting for many years left my thoughts. For what I was getting with this car compared to the Mercedes, I would have been a fool to pay the additional $10,000 just to have a Mercedes. Lucky for us, Tom Horan was the Salesman on the floor that night. He was so forthcoming and had a great sense of humor which made us feel very at ease and not at all rushed to make a decision. Even though the dealership closed at 8, Tom continued to assist us and answer all our questions, we finally let him go well after 8:30. Needless to say, by the next day I decided that I wanted to purchase that QX50. Negotiating a price was very easy and also what they offered for my trade in was very near what I was hoping for. Tom was the only person we dealt with which really was nice. He made sure that I always felt comfortable about my decisions. He answered all my questions promptly even if I was asking the same questions I could not be happier with my newly purchased QX50. Thank You TOM! More

BEST. DEALERSHIP. EVER. We leased a vehicle from Ray Catena Infiniti Bridgewater 3 years ago. We had been a long-time, loyal Nissan, then Mazda, family for many, many years, We leased a vehicle from Ray Catena Infiniti Bridgewater 3 years ago. We had been a long-time, loyal Nissan, then Mazda, family for many, many years, but wanted to look at something else this time around. We decided to just "take a look", without any intention of buying anything, since it was the very first place we were going that day, but from the moment we walked through their doors, we knew this was "different" and in a GOOD way! We weren't aggressively approached by anyone, which is what typically happens. Instead, we were greeted in a friendly manner and allowed to browse around, and then a sales rep offered his service. He asked what we were looking for and we felt he was genuine and really listened to our needs. He brought a car around to have us test drive, on our own (without a sales rep, which was surprising), and as my husband tapped the pedal on the 2016 QX50, he immediately looked at me and said, "Hon, you HAVE to drive this!!" We fell in love with the car immediately, but again, this was the first place we went. When we got back to the dealership, the sales rep asked us some more questions and then we were dreading the awful "negotiations" that we thought would follow. But that didn't happen. We were given a great offer and didn't even want to look anywhere else. What was most surprising was we only dealt with the sales rep the entire time, even when we were going through all the paperwork. We weren't handed off to the finance guy, or the guy who tries to sell you all the "add-ons", etc. WOW! In the end, we met Mark Hernandez, the Sales Manager, and we felt we were now "family". With all that said, we knew that when our lease was up, we were coming back to get another Infiniti at this dealership. Yes, we looked at a few other places (we had to do our due diligence), but NOTHING compared to our experience here. We love their cars and their people! You never feel pressured, ever, and they do go well ABOVE and BEYOND to meet your needs. BEST car buying experience EVER, in all our years of buying vehicles!! I HIGHLY recommend Mark Hernandez and his team at Ray Catena Infiniti of Bridgewater!! Thank you, Mark and Hugh! We are loving our new 2019 QX60!! More

Vinnie is the BEST My experience with Vinnie at Infiniti was so peace filled. I felt no pressure to buy and that’s exactly what I needed to make such a huge decision. Bu My experience with Vinnie at Infiniti was so peace filled. I felt no pressure to buy and that’s exactly what I needed to make such a huge decision. Buying a car can be so stressful and Vinnie’s ability to keep the process calm was truly divine. He not only listened to be, but understood where I was at and what I needed. He is someone I would recommend to my family and friends. He has a blessed future ahead in anything in does! :) More

I had a wow me experience! I had the pleasure to have Thomas Horan as my car sales person. Never in all my years purchasing new vehicles have i had such a wow experience. Thomas I had the pleasure to have Thomas Horan as my car sales person. Never in all my years purchasing new vehicles have i had such a wow experience. Thomas is top of his game, his truthfulness and ability to make my car purchasing process a true pleasure. EXCELLENT CUSTOMER SERVICE! More

Excellent experience Tom Horan was extremely professional and a pleasure to work with. Knowledgeable and committed to serving the best interests of the company and potent Tom Horan was extremely professional and a pleasure to work with. Knowledgeable and committed to serving the best interests of the company and potential client. More

Best service advisor I have ever had I have been going to Guido for about 5 years now, and he is the best service advisor I have ever had in my history of having cars serviced. He is stra I have been going to Guido for about 5 years now, and he is the best service advisor I have ever had in my history of having cars serviced. He is straight to the point on what is truly needed and genuinely seems to care. He makes the whole service experience less stressful and more enjoyable for people who are tired of typical service representatives who make it feel like they are always trying to pull one over on you. Definitely recommend. More

Thank you for the great deal on the QX60 Thank you for the great deal on the 2019.5 QX60 Luxe. Though a good deal was not available for the all new generation QX50; I am pleased and satisfied Thank you for the great deal on the 2019.5 QX60 Luxe. Though a good deal was not available for the all new generation QX50; I am pleased and satisfied. Thank you again to Vinnie and his team for such experience. More

Thanks Marty Thanks to Marty I was seamlessly placed into my new lease. Marty sourced the exact car and features I asked him for! Thanks Marty! I will add that Thanks to Marty I was seamlessly placed into my new lease. Marty sourced the exact car and features I asked him for! Thanks Marty! I will add that Lizet, Guido, Andres and Phil are always helpful, friendly, and honest in the service department. I have been a customer for years and have had no issues; only good things to say about them. Thanks All! More

Outstanding Customer Service! Brian is phenomenal salesman. He is very knowledgeable and understanding. One of the best customer service experiences so far, especially in a car dea Brian is phenomenal salesman. He is very knowledgeable and understanding. One of the best customer service experiences so far, especially in a car dealership. Definitely would recommend. More

Thomas is Amazing I would like to first state that I had my guards up going into the dealership, only because you hear so many horror stories when it comes to salesmen I would like to first state that I had my guards up going into the dealership, only because you hear so many horror stories when it comes to salesmen in dealerships. But this dealership really knock that myth out the park. Thomas was amazing he didn’t try to sale us things we didn’t need, we told him what we wanted and he delivered. If you in the market for a Infiniti this is definitely the place to go you won’t regret it, believe me.. HAPPY OWNER OF A BRAND NEW QX60. More