Ray Catena Audi of Freehold - Service Center

A great experience Right from entering the service area you get a good feeling about the place.This is reinforced by the service people who are only too pleased to answe Right from entering the service area you get a good feeling about the place.This is reinforced by the service people who are only too pleased to answer all questions even if they are silly ones.Their knowledge of the cars (and the history of Audi)is truly very comforting especially for an old man like me(I will be 85 in a few weeks).Ralph Garfield More

Went in for an oil change and to replace my battery. It was the original battery from 2008 in a Audi A4 Quattro. When I got home I couldn't lock my door. I returned to dealer and they fixed it and for my t was the original battery from 2008 in a Audi A4 Quattro. When I got home I couldn't lock my door. I returned to dealer and they fixed it and for my troubles gave me oil changes for next year free. Great dealership. Will service my car here for a long time. Thank you, Bruce Bressler More

Service was organized from the moment I drove into the lot. I was greeted, informed of service, texted when work was complete, a video of my service done was sent to me, car was deep cleaned before I ente lot. I was greeted, informed of service, texted when work was complete, a video of my service done was sent to me, car was deep cleaned before I entered into the car to drive home. More

Judd Klein and the team at Ray Catena Audi of Freehold were professional and helpful in resolving a potentially expensive repair which the manufacturer refused to pay for. I bought my car from Ray Catena were professional and helpful in resolving a potentially expensive repair which the manufacturer refused to pay for. I bought my car from Ray Catena Audi of Freehold. I always have my car serviced there. I look forward to buying my next car from there and continuing to use their excellent service department. More

General Experience with the Audi of Freehold Staff From the sales team (Denis Carey- Manager) or the Service team (Rob Dandrea- Manager) every member of the team and management are always great to work From the sales team (Denis Carey- Manager) or the Service team (Rob Dandrea- Manager) every member of the team and management are always great to work with. I can always count on them with any questions or needs as that arise. Highly recommend! More

Rob was extraordinarily helpful and professional .He kept me abreast of my vehicles progress. When the car was completed , all the paperwork was explained. Great experience . As a physician I can appreciate me abreast of my vehicles progress. When the car was completed , all the paperwork was explained. Great experience . As a physician I can appreciate this. More

I visited Freehold Audi to get a new battery in my Q3. While it was being serviced I approached Kiki, my previous salesperson. I was interested in the Q5 as my lease was going to be up in May 2020. Kiki i While it was being serviced I approached Kiki, my previous salesperson. I was interested in the Q5 as my lease was going to be up in May 2020. Kiki is such a friendly and knowledgeable salesperson with great hair that I left my Q3 in the service department and went home with a 2020 Q5. Thanks so much Kiki! More

Phenomenal service! From Rob the service manager to John the service Rep. The General Manager Rich oversees everything. The girl at the front desk made me cappuccino while I waited for my tire to be changed the service Rep. The General Manager Rich oversees everything. The girl at the front desk made me cappuccino while I waited for my tire to be changed. I enjoy coming in for service. When I drove home I noticed a treat bag with water etc. Ray Catena Audi is like no other! I would never purchase a vehicle from any other dealership. They spoil me! Thank you!! More

Audi dealership in Freehold NJ is a class act .. The dealership is managed professionally, the sales staff is knowledgeable and willing to work with you. The showroom is modern and able to display many dealership is managed professionally, the sales staff is knowledgeable and willing to work with you. The showroom is modern and able to display many vehicles for you to chose from. Highly recommended .. More

Great Customer Service I have been pleased with my purchase since the moment I drove my car off the lot. Have done two oil changes with some recall repairs (nothing major) - I have been pleased with my purchase since the moment I drove my car off the lot. Have done two oil changes with some recall repairs (nothing major) - always done in a timely manner. ALL employees are polite and courteous in service. Wait area offers snacks, bagels, coffee, free wifi - I don't mind waiting, and there is a big screen tv. I was very disappointed they no longer have French Vanilla in the coffee machine. Oh, there was one rude female employee I forgot, she sits on the sales floor, by the other coffee machine. I strolled over to check that machine for French Vanilla and when I asked if they still had it, she was a little snippy in her reply - that they stopped offering it. In my professional opinion, her reply could have been I will let management know it was requested. Since the rest of the staff is so customer service savvy, her reply was not what I expected. More