Ray Catena Audi Freehold

It was a pleasure working with Alex. Although we waited almost 9 months for our car due to a shortage of chips and parts at the manufacturer, Alex kept us informed throughout the delay. Although we waited almost 9 months for our car due to a shortage of chips and parts at the manufacturer, Alex kept us informed throughout the delay. When the car finally arrived, he checked to make sure everything is in the car as we ordered. More

Alex was great! He was informative and helpful. He made my Audi experience much better than the last one (worked with a previous Audi dealership 3 years ago). Thank He was informative and helpful. He made my Audi experience much better than the last one (worked with a previous Audi dealership 3 years ago). Thank you Alex!! More

It was a pleasure doing business with Alex. He was thorough and professional and went out of his way to meet our needs. The dealership in Freehold was outstanding beyond my expectations. Kudos He was thorough and professional and went out of his way to meet our needs. The dealership in Freehold was outstanding beyond my expectations. Kudos to Brett, Lea and the gentleman who explained all the options. More

This is the second time I’ve tried to make an emergency appointment with this dealership. The first time was for a power steering issue and the most recent, for a convertible top malfunction. I was told th appointment with this dealership. The first time was for a power steering issue and the most recent, for a convertible top malfunction. I was told that the earliest appointment was over a week away and, according to the service manager, the best they could do was take my name and phone number and call me back if there was a cancellation. I told him I couldn’t wait that long and needed my vehicle fixed as soon as possible. There was no offer of an emergency repair or a loaner vehicle. I originally purchased the vehicle from Ray Catena Toms River when the brand actually backed up it’s customer service claims. I’m very disappointed and needless to say I had the vehicle towed to another dealership, Audi of Eatontown, who went out of their way to get my vehicle in for the needed repair. More

The service at Ray Catena Audi in Freehold pretty much exceeds one’s expectations. I think that says everything from one who is very finicky about how her vehicle is handled. Very grateful to Peter, Denis exceeds one’s expectations. I think that says everything from one who is very finicky about how her vehicle is handled. Very grateful to Peter, Denise and the entire service staff for their attention to detail and communication while servicing my car. Thank you! More

Alex went above and beyond! He answered all questions even on his day off. Was a great experience, He answered all questions even on his day off. Was a great experience, More

AllisonP my experience at the Audi in Freehold, beyond excellent with the staff and service excellent with the staff and service More

I recently met with my sales agent Larry Hutt to disgust my options upon lease end of my Audi Q5. Larry did a great job explaining the options in a very professional manner in detail. I left the meeting wi my options upon lease end of my Audi Q5. Larry did a great job explaining the options in a very professional manner in detail. I left the meeting with the information I needed without any pressure for making a quick decision. I am always pleased with my interaction with the Audi team in sales and service. Phil More

Over the last ten years I have purchased 3 cars at Ray Catena dealerships solely due to the customer service experience. Alex was our sales specialist during the last experience and was excellent at keepi Catena dealerships solely due to the customer service experience. Alex was our sales specialist during the last experience and was excellent at keeping with the great experience we have come to expect. During what are hard times for car buyers due to lack of inventory, simple actions, such as honest updates, make the process a little easier. I will not hesitate to purchase another vehicle from Alex or Ray Catena on the future. More

Ray Catena Audi of Freehold was very accommodating. I had to reschedule my 8 o’clock appointment until 11 am and it was done without discussion. When I arrived the Service Advisor, Michael Lopez,imme I had to reschedule my 8 o’clock appointment until 11 am and it was done without discussion. When I arrived the Service Advisor, Michael Lopez,immediately greeted me, established rapport, and discussed my service needs. Aside from the 10 k service, I also had a recall that I’d just received the day before. No problem. He got me out long before the expected time of 1 o’clock. Nice job on cleaning and vacuuming the 2021 Q5 too. Great service. More