Ray Catena Audi Freehold

My five-star rating reflects the integrity of this dealership. My $93.00 charge for reattaching my rearview mirror was cancelled after the dealership learned the following facts. Over the past five ye dealership. My $93.00 charge for reattaching my rearview mirror was cancelled after the dealership learned the following facts. Over the past five years, my rearview mirror detached from its base three times. The first two times, the service department graciously reattached the mirror in a few short minutes with no charge. Today I was charged $93.00.. I can afford the $93.00 charges. That was not the issue. The issue was my disappointment with being charged in the first place when I was not charged for the previous two times for the same mirror reattachment. Ray Catena believes that the customer always comes first. The Service Manager recognized that I have been a long-term customer and, without hesitation, cancelled the $93.00 charge. That’s integrity and great customer appreciation. More

Mike is extremely helpful and very professional. Great person to deal with and I will definitely recommend them to everyone. Great person to deal with and I will definitely recommend them to everyone. More

It's always a pleasure working with Mike. His professionalism, timeliness & excellence is truly appreciated throughout all the years since I've owned my Audi's. His professionalism, timeliness & excellence is truly appreciated throughout all the years since I've owned my Audi's. More

Mike Cusick and Mike Castoria were extremely helpful in making a surprise for my wife, a one-year cancer survivor, become a reality. And although the vehicle She wanted was not in inventory they asked for making a surprise for my wife, a one-year cancer survivor, become a reality. And although the vehicle She wanted was not in inventory they asked for specifications, i.e.: interior/exterior color and options, found the car she wanted, and had it ready for pick up a day before her birthday. And the great price they quoted never changed one penny! The expression on her face when she saw the car was priceless. These guys are amazing, and I can’t thank them enough! More

It has been great working with Mike. He reviewed all of my coverages of my certified pre owned Q5. Also we discussed several options for new tires based on my driving habits, and was ha He reviewed all of my coverages of my certified pre owned Q5. Also we discussed several options for new tires based on my driving habits, and was happy to let me compare prices. More

The service department did an excellent job! They communicated with me regularly. I am very pleased with this experience and the professionalism of the employess. They communicated with me regularly. I am very pleased with this experience and the professionalism of the employess. More

I have to say that I was blown away by the service here. I brought the car in for a 20k mile service and a recall issue, it was done to my utmost satisfaction. I asked about helping me pair a remote for my I brought the car in for a 20k mile service and a recall issue, it was done to my utmost satisfaction. I asked about helping me pair a remote for my car and the gate for my front entrance in a gated community and this dealership sent a techician to my home to help! Now that is service above and beyond! More

Worst service experience. I gave my Q5 for regular service and they didn't inform me about the broken CV boot of my front axle shafts. Now I have to shell out 3700$ from my po I gave my Q5 for regular service and they didn't inform me about the broken CV boot of my front axle shafts. Now I have to shell out 3700$ from my pocket for replacing the entire Axle shafts!! When someone checks the brake condition for a regular service, they wouldn't have noticed the entire wheel cover greased by the CV boot? How come anyone would have missed this? So they didn't check the brake pads too? The worst service experience someone could have received from Audi. I wouldn't recommend this service center. If there is a way to provide 0 stars, I would do that. 5/25/2022: I was able to reach someone from the service centre and after hours of explaining they said someone would reach me, but no one contacted me. More

It has been great working with Alex, I appreciate all his help. He was very good with all the questions I had. I would refer him to anyone that is looking for an Audi. Brad help. He was very good with all the questions I had. I would refer him to anyone that is looking for an Audi. Brad More

As always, Chris, Dan, John, Jonathan, Max and Rene reinforced once again, I have made a great choice in choosing this dealership for all my needs with my two Audis, making me feel as welcomed as a fam reinforced once again, I have made a great choice in choosing this dealership for all my needs with my two Audis, making me feel as welcomed as a family member every time I visit or bring my vehicles for service. These gentlemen know and fully understand the concept of "service" and how important their role is within the organization and their dedication is exemplary to date. Kudos to all of you! as Ray Catena is the better for having you under their employ and Kudos to Mr. Catena for his fine choice of employees! *Welcome Dan! Thank you for your time. You are truly a fine fit to your position and I am glad to have made your acquaintance. You bring a wealth of great standards, concepts and precepts of service other organizations I dealt with before making my crossover to Audi still do not understand and are completly clueless of. (Thank you Chris!) Ray More