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Rapids Honda - Service Center

Coon Rapids, MN

4.2
73 Reviews

73 Reviews of Rapids Honda - Service Center

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June 06, 2022

We were told our vehicle would only take 2 hours to detail but then was told it would take 5. After the 5 hours there was a pumpkin seed on the floor, dirt on the back of the seat, all the door jams w More

by jkhanson211
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chad Zastrow
Jun 10, 2022 -

Rapids Honda responded

Thank you for your review. We're sorry you didn't have the 5-star experience we strive for, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We aim to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 05, 2022

My experience at Rapid Honda was great! Was able to get oil change and tire rotation quick and efficient. Thanks:) More

by cjczech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow, Shawn Richter
Jun 06, 2022 -

Rapids Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 05, 2022

They are wonderful they have always fixed my cars when I come in thanks you More

by andysilverman38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Hollenbeck
Jun 06, 2022 -

Rapids Honda responded

Andy, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 02, 2022

Fast scheduling, knowledgeable about service and maintenance. Clean building and always a free car wash. More

by ccprecc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlin Haney
Jun 02, 2022 -

Rapids Honda responded

We appreciate your business and our team looks forward to serving you again soon! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 02, 2022

Great service, l was able to get a rental car and my car was fixed. More

by cnyantika
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Richter
Jun 02, 2022 -

Rapids Honda responded

Thank you for taking the time to share your feedback with us. Shawn and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 02, 2022

Took 2 hours and 40 minutes to do an oil change and simple tire rotation. Not going back! Had an appointment, and said we'll get you in an out in a hour. More

by tedncal2
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad Zastrow, Shawn Richter
Jun 06, 2022 -

Rapids Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

May 31, 2022

Very happy with the service , vehicle was completed and ready when they said it would be. More

by rich.bullock
Recommend Dealer
Yes
Employees Worked With
Drew Mechley
Jun 01, 2022 -

Rapids Honda responded

Thank you for choosing Rapids Honda, your feedback and rating mean a lot to us. We're glad we were able to help, Rich, and we hope to see you again! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

May 31, 2022

Chad was able to follow up with me through email because I'm Deaf. He was able to take care of my car and follow up with the warranty. He's outstanding. I was delighted with his help. More

by renemarcusmartinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
May 31, 2022 -

Rapids Honda responded

Thank you for the kind words for Chad and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

May 31, 2022

Marlin is the BEST! I have worked with him a few times in the past for all my service needs and I cannot say enough times how helpful he has been. I would give him a 10 More

by cecrisham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlin Haney
Jun 01, 2022 -

Rapids Honda responded

Thanks for sharing your thoughts about your experience with Marlin here at Rapids Honda. We appreciate your business and hope to see you again soon! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

May 30, 2022

No call back from the dealer. Aftet spent mare than $1500 still problems in the car More

by zeleka82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Drew
Jun 03, 2022 -

Rapids Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

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