Rapids Honda - Service Center

If you want to spoil not only your day, but also have consequences after buying a car, welcome Rapids Honda to Coon Rapids. Today I faced discrimination against myself. Perhaps because I am a woman, and consequences after buying a car, welcome Rapids Honda to Coon Rapids. Today I faced discrimination against myself. Perhaps because I am a woman, and my English is far from perfect. But you guys can't bully people because they can't defend themselves. After the last check of my car 2024 year of manufacture, an oil leak was detected. An advisor named Chad said that it was okay, and I could continue driving, leaving footprints in every parking space. But I scheduled an appointment to fix the problem. Chad's manager, his name is Shane, confirmed that this is not such a problem, I can continue to drive and put oil stains in all parking lots. When I asked for a car for rent, since mine was left with them for repair, they began to be rude to me, their behavior was stunningly unpleasant. Especially the behavior of the manager in front of his employees, he showed how to "correctly" treat customers. I was very worried, I felt dizzy, my heart hurt, and I asked how they could be so rude to their clients? To which I heard the answer that this is their usual tone of conversation. I asked the supervisor to talk to me and they told me that he was absent from work. And I went inside the large center and approached the first worker I came across. Later it turned out that worker was a supervisor. That is, they lied to me, looking me in the eyes! How can you trust such companies after that, whose employees are incompetent, who have not been taught to talk to customers, lie to people's eyes instead of learning to manage their emotions? What shocked me the most was when I burst into tears, even the supervisor left me in the middle of the hall among other clients and just went to his office. The manager Shane came to him, and they just mocked. Shane walked out of the office with a big smile, turning his head away from me. This is what is considered "normal". SUCH WORKERS will make America GREAT! More

After having chosen a Honda dealership over an independent shop I would not suggest going here. I am very disappointed with the service we received from Rapids Honda. We had stopped in for a quo independent shop I would not suggest going here. I am very disappointed with the service we received from Rapids Honda. We had stopped in for a quote and dropped off the car for its scheduled repair but were called the next day to pick up the car as they could not repair it (as needed) at that time. Then after the 2nd appointment I gave the car cursory visual inspection and found the parts listed on the quote were not installed! We were never notified of the missing part(s). The cost of the service was for (or very close to) the amount of the quote however ,the part(s) missing were quite substantial and the bill should have been quite a bit less! When this was brought to the attention of the Body Shop Manager we were told he thought we would rather have the car back than have the all the work done! Since they did not tell us of the missing parts before I noticed them AND because the cost of the repair met, or was near the quote I believe this was nothing more than dishonesty and possibly insurance fraud. I am contacting my insurance company to follow up as well. PS - I couldn’t "post" this review with zero stars so I had to select one, which they definitely don't deserve. More

My service appointment did not disappoint or has it ever! Friendly Great Service and Employees! Lucas, my service writer, did a great job making sure I was able to get to my next appointment on time! Friendly Great Service and Employees! Lucas, my service writer, did a great job making sure I was able to get to my next appointment on time! More

Marlin Haney, is very respectful and very patient thank you for your kindness and the time for explains everting in my vehicle services you are example for others I will definitely recommended again thank you for your kindness and the time for explains everting in my vehicle services you are example for others I will definitely recommended again thank you so much you are awesome very professional and knowledgeable. More

I had an excellent experience in the Service Department at Rapids Honda, everybody was great to work with.! at Rapids Honda, everybody was great to work with.! More

Service person was professional and knowledgeable. Clean and comfortable waiting area, yesterday's service was provided by Drew Mechley. Clean and comfortable waiting area, yesterday's service was provided by Drew Mechley. More

I purchased my Honda CRV from Rapids Honda in 2019 , They were very friendly and helpful, I continue to go this dealership for all my needs for my vehicle, they are always friendly, customer focused, wait ti were very friendly and helpful, I continue to go this dealership for all my needs for my vehicle, they are always friendly, customer focused, wait times are acceptable. More

I had an appointment last week to fix my HR-V. The service was wonderful. Mikey Estrada was friendly and helpful. The service was wonderful. Mikey Estrada was friendly and helpful. More

Shawn did an outstanding job taking care of my wife’s damaged car. He understood our situation and worked very hard to make the repair as easy and efficient as possible damaged car. He understood our situation and worked very hard to make the repair as easy and efficient as possible More