Rapids Honda

Found the car we were looking for, priced right and backed by a lifetime drivetrain warranty. On top of that, Jon took care of us, including providing lunch while we waited as he helped detail the car backed by a lifetime drivetrain warranty. On top of that, Jon took care of us, including providing lunch while we waited as he helped detail the car to our satisfaction. It was also reassuring to have a Ford expert like Kevin go through the car with us and answer all our questions. More

Love this dealership. From sales to finance to service...excellent place to do business. The free car washes are a fantastic perk as well. Highly pleased. service...excellent place to do business. The free car washes are a fantastic perk as well. Highly pleased. More

No problems whatsoever. Found a nail in my tire, got it patched, oil changed, tires rotated. It all went well and in good time. Thanks patched, oil changed, tires rotated. It all went well and in good time. Thanks More

I be was in a car accident that totaled my vehicle. Vehicle shopping was the last thing on my mind and I had no time to spare. Jorge understood my limited time and helped me find the perfect vehicle an Vehicle shopping was the last thing on my mind and I had no time to spare. Jorge understood my limited time and helped me find the perfect vehicle and had me in and out with a vehicle my family and I absolutely love!! Plus Jorge made the experience fun and stress free!! Thank you so much Jorge and Joe!!! Katie give them a raise or a bonus!! More

First of all, I hate buying cars and kept my last one for 18 years (337,000 miles on it). I was dreading the whole experience, but Roger was great to work with and has been responsive to my questions and he 18 years (337,000 miles on it). I was dreading the whole experience, but Roger was great to work with and has been responsive to my questions and helping me set up my new (used) car with my phone, etc. You can imagine my old car had none of today's technology. I do think the non-negotiable add ons (Auto Butler and Diamon Fusion) should have been included in the price of the car in listing and that leaves me with the nagging feeling that I overpaid even with the websites telling me the base was an excellent price for a 2019 CR-V with very low mileage. My other reason for only 4 stars is they couldn't remove all the scratches on the hood and now they are "protected" with the Clearshield. I would have wanted to take it to a body shop to get it fixed better first. That aside, the service department is top notch. Even the facility design has plenty of space, it's clean and bright and easy access to the staff who have been a wonder to work with. I would like to especially call out Marlin and Lucas who have helped so much with all the things that needed to be addressed in purchasing my new car. A service department can make or break a dealership in my opinion and I have confidence that we will continue a positive relationship for many years. More

Great service and very friendly staff. I always know you have my best interest in mind to care for my car. Thank you very much have my best interest in mind to care for my car. Thank you very much More

I wasn't going to respond since my experience wasn't a good one but I keep getting feedback requests. So here you go. I stopped by for a comp oil change. Following the oil change I drove about three miles good one but I keep getting feedback requests. So here you go. I stopped by for a comp oil change. Following the oil change I drove about three miles and the oil light came on. Brought the unit back and was told that the oil filter gasket was torn. If the gasket was damaged it should have been detected. Strangely enough a guy in the waiting room asked what had happened and he said the exact same thing happened to him. Fortunately no vehicle damage had occurred but the tech indicated that almost all of the oil had drained out. With this experience it's safe to say I won't be back for my second comp oil change or any other service. Hopefully the requests for my feedback will stop now. More

Went to Richfield Honda for better services and better communication the offers wernt properly demonstrated to a buyer especially to a previous Honda buyer from rapids communication the offers wernt properly demonstrated to a buyer especially to a previous Honda buyer from rapids More

Took a lot longer then it should had but I was happy with the accommodation for the longer wait. Overall not a bad experience that day. the accommodation for the longer wait. Overall not a bad experience that day. More

Great, fast and friendly service, kept me up to date with the progress on vehicle repairs. Overall I am very satisfied with the service at the visit. the progress on vehicle repairs. Overall I am very satisfied with the service at the visit. More