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Rapids Honda

Coon Rapids, MN

4.4
2,674 Reviews

1950 Gateway Dr NW

Coon Rapids, MN

55448

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Showing 2,674 reviews

September 08, 2021

So far, so good. Gave me a test drive and sold me a car. Price was about what I expected as the availability of new cars is limited due to the "chip" shortage. Car works fine, but that I expected from a More

by jreed11665
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Schiltz, Scott Andrews
Sep 08, 2021 -

Rapids Honda responded

Thank you for taking the time to share your thoughts on working with our team. Congratulations on your new vehicle! We're glad to hear we delivered such a great experience! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 08, 2021

Rapids Honda was great and worked with me to get me everything I needed. I would definitely recommend Rapids Honda to friends and family. Thank you. More

by whiterl02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Braun, Marlin Haney
Sep 08, 2021 -

Rapids Honda responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 08, 2021

The dealership has been reactive in aligning the outstanding products that were purchased and needed to be scheduled. They were timely and done with great customer services and my satisfaction. More

by Carrie m
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlin Haney
Sep 08, 2021 -

Rapids Honda responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 08, 2021

Absolute shambles and inept. From the salesman lying to me about the features and extras the car had, to the the finance team completely messing up my paperwork, i had to return 3 times to sign documents t More

by Dave
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kade Hemme
Sep 22, 2021 -

Rapids Honda responded

Dave, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Katie Young General Sales Manager (952) 207-7826 kyoung@rapidshonda.com

Sep 22, 2021 -

Dave responded

David Gordon 612-202-2999 totogordon@comcast.net

September 07, 2021

The staff is helpful and resourceful. 10/10 would recommend. Team was able to work around roadblocks. Staff was respectful of time and diligent on follow up. More

by katieroseangel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Bringle
Sep 08, 2021 -

Rapids Honda responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 06, 2021

Charged for a “diagnostic” service when I already knew the problem was the AC condenser that has been shown to be a problem in several other Honda Civics in that period of product. It was disappointing th More

by tylawren
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lucas Smith
Sep 22, 2021 -

Rapids Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Lance Spah Service Director (952) 207-7860 lspah@rapidshonda.com

September 05, 2021

I enjoyed the experience until I ran into a problem before I came back to give a copy of my title. Unhappy that my sales rep didn't bother with my email to let him know and ask for help. More

by sassyhotlady
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Young, Jake Braun, Jorge "Jorch" Espinosa, Wade Gilbertson, Roger Thomas, Travis Johnson, Eric Mulvihill, Joel Bringle, Hamdija Mustafic
Sep 07, 2021 -

Rapids Honda responded

Thank you so much for your feedback! While we are glad that you had an overall positive experience, we apologize for any lack of communication on our part. Thank you for choosing Rapids Honda, we hope you will give us another opportunity to serve you! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 05, 2021

Fast, convenient, friendly, and all around helpful. Always reliable and honest. I come to this place for many many oil changes now as well as other services and have yet to be disappointed once. Everyo More

by Peter Thor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Smith
Sep 07, 2021 -

Rapids Honda responded

Thank you so much for your excellent review, Peter! We are so glad that you found your experience with us to be a positive one, and we look forward to seeing you next time. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 05, 2021

Great service, great people, great environment, they always work as a team. I’ll recommend 100 to all my friends and family to come and visit Rapids Honda More

by ventas.espinosajorge
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Lacey, Katie Young, Jorge "Jorch" Espinosa, Cesar Morules, Brian Nordstrom, John Vang, Chase Hollenbeck, Andrew Nelson, Chad Zastrow, Shawn Richter
Sep 07, 2021 -

Rapids Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rapids Honda. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 05, 2021

This was my first time visiting and although my problem was missed diagnosed, they was willing to make me satisfied. I had a good experience. Thanks More

by DBRADFORD021
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Khilans, Luke Knilans
Sep 07, 2021 -

Rapids Honda responded

Thanks for sharing your thoughts about your experience with Rapids Honda. We appreciate your business and hope to see you again soon! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

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