Rapids Honda

Excellent service as usual. 10 stars. Service department staff are great. Have recommended Rapids Honda to my friends. 10 stars. Service department staff are great. Have recommended Rapids Honda to my friends. More

I would think twice about bringing your car into this dealership for service. I had them refuse a warranty service and they would not share with me the test they did to deny it. I was originally told dealership for service. I had them refuse a warranty service and they would not share with me the test they did to deny it. I was originally told it was approved and they had to get final approval from the regional Honda representative. I waited 3 weeks with no notice from them. The service advisor would not call me from his office, he would only call me from his personal cell phone while he was outside the office. I requested many times from the service advisor Ron for the service manager Shane to call me. No call. I then called him twice and have left messages on Shane voice mail for him to call me. No call. Very disrespectful. I opened a case with Honda. Honda contacted them and they lied to them. I have the phone calls recorded with service advisor Ron telling me how Shane has lied about this. I plan to forward these to the GM but don't expect him to do anything about this. This has to do with the EV batteries in my car not holding a charge. The government wants us to start buying electric cars and the dealerships and Honda does not stand behind this. More

Attention potential car buyers! These people will make you wait for hours to get you antsy to leave with your new vehicle. This is a sales tactic so you will just sign their purch These people will make you wait for hours to get you antsy to leave with your new vehicle. This is a sales tactic so you will just sign their purchase agreement quickly without reading it carefully. They will try to add charges. If caught, they will then claim it was a "mistake" or it's "already on the vehicle". They'll lie about deductibles, up sell add ONS, fixes and even finance options. You have been warned. I don't need a reply from you either. You'll reap what is sewn. More

Terrible customer service for service on a safety recall. Less than 1 STAR would be my rating. Rude, uninformed, not helpful at all!!! Less than 1 STAR would be my rating. Rude, uninformed, not helpful at all!!! More

June 4th I purchased a new vehicle from Rapids Honda. I insured and refinanced my vehicle only to find out that all of the paperwork was filed with the wrong VIN. From the get go I was made to feel lik I insured and refinanced my vehicle only to find out that all of the paperwork was filed with the wrong VIN. From the get go I was made to feel like this was a me problem. I was told I should of never refinanced so soon, yeah none of your business what I do with my finances. Then they tried to blame my financial institution for not working with them. They wanted them to cancel the check to pay off the car, but it was 16 days after I had purchased the car and the check had already been sent. After I remedied my part with my insurance company and financial institution the dealership still had no idea as what to do. So by this time my temporary tags are not only attached to the wrong vehicle they are expired. The dealership could have cared less and would not issue new temporary tags. July 8th was when I finally received my license plates registered to the correct VIN. I really don't know how something like this could happen, but I guess mistakes do happen, but this was a whopper and should have been remedied in a much expeditious way. Even when I went in to get my plates I was told my financial institution was to blame because they wouldn't work with them. WTH, my financial institution had nothing to do with this. This by far has been the worst experience I have had making a big purchase. I know one place I will never recommend to anyone and I would never go back there. The whole experience was so troubling on so many levels. I actually had a mild heart attack 7 days after this fiasco. Maybe I should send them all of my co-pay bills. More

Service desk was nice and helpful. Place was clean and organized. Coffee options were good. Place was clean and organized. Coffee options were good. More

I walk in for oil services and tire rotations. It was quick and easy. Less then an hr It was quick and easy. Less then an hr More

Very nice customer service. I get my windshield liquid reservoir fixed. And they check everything for me. I get my windshield liquid reservoir fixed. And they check everything for me. More

The service Advisor was very helpful,I love this dealership 100% great service, I would recommend this dealership to everyone, also if ur interested in buying a car deal with a salesman named Roger dealership 100% great service, I would recommend this dealership to everyone, also if ur interested in buying a car deal with a salesman named Roger Thomas, he is wonderful very helpful goes above and beyond. More

The service was efficient and effective. I needed my Bluetooth connectivity looked at and it since then it has been working well I needed my Bluetooth connectivity looked at and it since then it has been working well More