Rapids Honda

Service and Follow up Still Incomplete I went in for an oil change, tire rotation and to get my spare key looked at. I'd never taken the key out the packet since leasing the car, so odd it I went in for an oil change, tire rotation and to get my spare key looked at. I'd never taken the key out the packet since leasing the car, so odd it wasn't working. Steven Mackey was very friendly and seemed knowledgeable. I explained how my spare key never worked so wanted that checked out specifically. He stated he would see if it was on warranty, or just needed a battery or whatever. Once the car was complete I reviewed the bill and was charged for a key battery because he stated that's all it needed. Great right?! On my way home I had to stop at the store, so decided to test the key. And no, it didn't work.... I called the shop immediately and asked to speak to Mr Mackey, but was told he was with another customer. I left a message and asked him to please call me back. Never called back.... So I decided to call him the next day. I chatted with him for a couple minutes and he assured me th key was tested. I told him in no way was it working. He didn't offer any solution or follow up check, or anything. I suggested at the very least you refund my cost of the battery and double check with the guy who "tested it". He said he would do so, and check with his manager about getting me a refund for my battery. A week later I still haven't heard back.... Great follow-up Steve great follow-up. I lease my cars through Richfield Bloomington Honda and always get my service there -except twice. And both times I've regret it. They have flagship service, stand by their word, and have an exponetially better equipped and relaxing waiting area. Lesson learned - take the 30 minute drive to RB Honda for all my needs.. More

They treated me like family Was a great buying experience I recommend my nephew Scott Banta to this dealership and he also bought a new CRV Ryan and John were great Was a great buying experience I recommend my nephew Scott Banta to this dealership and he also bought a new CRV Ryan and John were great More

Great Experience! Everyone was incredibly helpful and friendly. It took less than an hour to get my car fix which is unheard of! They work quickly and effectively. I wo Everyone was incredibly helpful and friendly. It took less than an hour to get my car fix which is unheard of! They work quickly and effectively. I would definitely recommend! More

It was good until I found issues with the car Check for glued parts on vehicle and painted parts on exterior because the car I purchased had those issues which is my fault I guess for not looking Check for glued parts on vehicle and painted parts on exterior because the car I purchased had those issues which is my fault I guess for not looking but like who would think to check for that? Literally asked if there were issues with the vehicle and got a reply "not that we know of" so I'm not sure if that's a good answer but again that's my fault. More

AMAZING Kevin Kue was my initial contact.. he blew me away with his knowledge and way of explaining the best features of the vehicle I was interested in. Even Kevin Kue was my initial contact.. he blew me away with his knowledge and way of explaining the best features of the vehicle I was interested in. Eventhough he knew I was just looking at the car, that did not stop him from being less than amazing and interested in me as a potential customer. When I did visit again to actually purchase the vehicle it was the exact same feeling with him and his enthusiasm. I would return in a heartbeat and will forever recommend Kevin along with Nick, Katie and Shane. They make a great team. More

Straight forward I called for a service appointment and they were able to get my car in very quickly! Upon arrival I wasn't sure what a code meant on my car and Steve I called for a service appointment and they were able to get my car in very quickly! Upon arrival I wasn't sure what a code meant on my car and Steve Mackey explained it to me very well. Smooth transaction from start to finish. More

SEAMLESS TRANSACTION Kevin Kue was my contact for this out of State(Texas) purchase. From the initial call he was very professional and answered all the questions I had an Kevin Kue was my contact for this out of State(Texas) purchase. From the initial call he was very professional and answered all the questions I had and if he wasn't able to answer them John was always there to help. When it came time for the paperwork to be signed, Mark had everything organized and provided great instructions. I flew my folks in from Texas to drive the car down, and Kevin arranged transportation for them from the airport to the dealership. They've gone above and beyond during this whole process and really made it an enjoyable experience. Thanks y'all!!! More

Less than 2 hours We purchased a new vehicle from Rapids Honda this last weekend. We shopped around and Rapids met the best offer and beat it with their "Unlimited Powe We purchased a new vehicle from Rapids Honda this last weekend. We shopped around and Rapids met the best offer and beat it with their "Unlimited Powertrain Warranty". We agreed on a price before going and everything turned out exactly as expected. Wade, our salesperson, did a great answering all my questions regarding any dealer fees or options. Wade had everything ready and made our vehicle pick up about as fast as possible. There were no surprises I wasn't aware of. I recommend everyone familiarize yourself with pricing and options, so you know what you want, then give Rapids a call and give them a chance to make an offer. I did this and am pleased with the price and experience. Thanks More

Was looking to get into a specific color car. You had it. You had the one I wanted at a fair price and helped well with all items. Salesman was helpful and the whole experience was good start to finish. Trade You had the one I wanted at a fair price and helped well with all items. Salesman was helpful and the whole experience was good start to finish. Traded in a Honda. Have 4 in family currently and have owned 8. More

Review of Honda purchase A typical car buying experience, was hoping for a better purchase price, the vehicle kinda sold itself, we wanted to buy local, and your location work A typical car buying experience, was hoping for a better purchase price, the vehicle kinda sold itself, we wanted to buy local, and your location worked out for us. Jim & janet More