Rapids Honda

Oil change Upon my arrival I was greeted quickly and my oil change was started right away. The maintenance codes were explained to me and I had a very short wait Upon my arrival I was greeted quickly and my oil change was started right away. The maintenance codes were explained to me and I had a very short wait for the maintenance. More

Shane explained everything well, and made it an easy service I had a screw in my tire and had pre authorized my extended warranty claim. Shane called the company and got everything squared away for me without is I had a screw in my tire and had pre authorized my extended warranty claim. Shane called the company and got everything squared away for me without issue. Explained everything well and had the vehicle turned around quick enough for me. I will take my car back to Rapids Honda for future maintenance. More

Great Experience I came in for some maintenance on my Honda Odyssey. Customer service appears to be a very important at this dealership. The technical advisers I spoke I came in for some maintenance on my Honda Odyssey. Customer service appears to be a very important at this dealership. The technical advisers I spoke with were very friendly and professional. I had my 3 year old with me, and he love just hanging out here. They had popcorn, hot chocolate, and video games to keep him entertained. The work was finished quickly. I was kept updated on the status. And the price was reasonable. I will be coming back. More

Awesome Experience Ryan and team were amazing. A job well done! So excited for my new car. I was able to trade in my 2011 Honda and walk away with a new car in just a f Ryan and team were amazing. A job well done! So excited for my new car. I was able to trade in my 2011 Honda and walk away with a new car in just a few hours. More

Great Service I worked with Chad Zastrow who worked tirelessly to resolve an electrical problem with my Civic. He was very friendly and did a great job at staying i I worked with Chad Zastrow who worked tirelessly to resolve an electrical problem with my Civic. He was very friendly and did a great job at staying in touch with me every day to communicate the status of his work. It wasn't an easy job but he remained tenacious and gave me every confidence he had the matter under control - which he did. I wouldn't think twice about using Rapids Honda service again! More

Experience Dependent on Employee The first time I went to Rapids Honda for service it was great. Austin went over and above to create a good experience and was extremely courteous and The first time I went to Rapids Honda for service it was great. Austin went over and above to create a good experience and was extremely courteous and maintained great communication. The second time I went to them for service left much to be desired. I called ahead on Friday, September 20 to see if they had the part I needed. I got transferred around a bit, first talking with service, then being transferred to parts to see if they had the part in stock, and then being transferred back to service to schedule my appointment. The second time I spoke with service, I spoke with Chad. I informed him that the part needed to be ordered but they told me it could be here by the following day (Saturday). That day didn't work for me so I scheduled my appointment for the following Monday. He told me I would be all set and that the work would only take 15-20 minutes to have a license plate bracket put on my vehicle. However, I didn't have a lot of confidence after the conversation that he was going to get things set up and ordered. After talking with Chad, I called back to Rapids Honda to talk with the parts department, let them know I had just scheduled an appt with Chad for 1:00 on Monday, Sept 23 and that the part needed to be ordered. I don't remember the name of the person I spoke with, but the man said he would go talk with him to make sure it got ordered. I showed up for my appointment at 1:00 on Monday, checked in with Shawn, and then proceeded to wait for 40 minutes only to be told the part was never ordered. I understand mistakes happen. However, when Shawn got a hold of Chad, Chad told him that he never ordered the part because I was going to get back to him on other work I wanted to have done on my car. When I had called I never mentioned anything else I wanted done on my car. I have worked in customer service for 8 years and understand that when you're working with a lot of people it's easy to get customers mixed up. Even so, when I was told that I would be good to go for Monday at 1, that means no action was taken to ensure the part was in for that appointment even though I spoke to two people about it and rather than taking ownership of it, I was blamed for it. I took extra proactive effort on the front end to call a second time, waited around for 40 minutes and then got told it was because I didn't call back. I'm normally easygoing when mistakes happen, but I was so upset that I called other places I've worked with to price out getting the work done elsewhere. I was very unimpressed with my experience and how a mistake was handled. I did come back the next day because every other place was going to be significantly more expensive since it was a Honda-specific part. I worked with Shane who was so on top of things, got me in a out quickly, was friendly... all I could think was "why couldn't I have worked with him the first time around?!" He was GREAT! More

Easy way to buy a new car Adam listened to our requirements, asked specific questions to narrow down the search to find the best match for us. We were able to complete the purc Adam listened to our requirements, asked specific questions to narrow down the search to find the best match for us. We were able to complete the purchase and drive home in a new Pilot! More

Great service Chad was terrific and the service was fast. Felt like a new vehicle again! I was even able to pickup on my lunch break and they just called me when it Chad was terrific and the service was fast. Felt like a new vehicle again! I was even able to pickup on my lunch break and they just called me when it was done. So convenient! More

Fast and clean place Overall good clean place, lots of space. Check in was fast. Music was a little too loud for folks trying to work. Kids area is a huge improvemen Overall good clean place, lots of space. Check in was fast. Music was a little too loud for folks trying to work. Kids area is a huge improvement over other Honda dealers. Snacks were just ok and the lack of drinks for kids was disappointing. More

Purchase of 2019 CRV I met with Jake and had a car picked out within 20 minutes, he was very precise in describing the differences between the vehicles I was interested in I met with Jake and had a car picked out within 20 minutes, he was very precise in describing the differences between the vehicles I was interested in. I was presented an offer and negotiated a price during my lunch hour, I was back after work and met with Nick in finance early in the evening and had everything wrapped up and driving my new car away within an hour. My best car buying experience ever! I love my new CRV! More