Rapids Honda

I brought my 2019 Passport in to diagnose and fix the reason the rear hatch would not open with my foot sweeping under the rear bumper. This is the 2nd time I have had it with the service dept for the sa reason the rear hatch would not open with my foot sweeping under the rear bumper. This is the 2nd time I have had it with the service dept for the same problem The service manager was excellent in trying to fix the problem This apparently is a known problem when car is equipped with the trailer hitch option Ultimately the problem was not resolved and not because of lack of understanding or professionalism on the service staff but a clear defect with the product itself I will give it a short time and bring it in one more time to hopefully getting the problem fixed or will look into another course of action Again the staff has tried their best to fix this and this is the only reason I am going to give them time to get a fix from Honda More

contemplating a different vehicle I was in for service and was hooked up with Jolene to discuss used cars. I was still deciding on what I wanted at that time so she has stayed in cont I was in for service and was hooked up with Jolene to discuss used cars. I was still deciding on what I wanted at that time so she has stayed in contact with me and has her manager looking for a 4 runner for me now. More

Great experience in the service department. We dropped off our vehicle for the first oil change and application of the protective coating on the vehicle. We had the car back in about two hours We dropped off our vehicle for the first oil change and application of the protective coating on the vehicle. We had the car back in about two hours and it looked like new. The staff was very friendly and everything went well. More

I took my Pilot to Rapid Honda for a new battery. Shane Stegeman was my serivice writer. He took care of everything I needed and in a very timely manner. This dealer site is the only dealer I will bring m Stegeman was my serivice writer. He took care of everything I needed and in a very timely manner. This dealer site is the only dealer I will bring my Honda for service. I have a great trust with Shane and Brian Nordstrom the technician. I always feel comfortable in having both of them takes care of my auto needs. Thank you. Gwen Koop More

Great service! Shane did a great job! Very clean dealership! Shane did a great job getting my check in and kept me up to date on the progress. He was very easy to work with! Thank you, Very clean dealership! Shane did a great job getting my check in and kept me up to date on the progress. He was very easy to work with! Thank you, Dan More

Shane was polite and friendly. He demonstrated great customer service. He went over my bill with me. He apologized for not having a coupon to lower my bill. He also made recommendations for my next ser customer service. He went over my bill with me. He apologized for not having a coupon to lower my bill. He also made recommendations for my next service appointment. More

They were helpful and very polite. They make everything easy to understand and I enjoy going to the dealership! I recommend this place to anyone looking for a car. easy to understand and I enjoy going to the dealership! I recommend this place to anyone looking for a car. More

oil change cabin filters fairly new here, so far the service was good and timely. when I pulled in they were right there, and out on time that he said. fairly new here, so far the service was good and timely. when I pulled in they were right there, and out on time that he said. More

great service Every time I come in the service people are great. Even if it is just for a car wash.. Maddie is especially great when I call, she gets back to me e Every time I come in the service people are great. Even if it is just for a car wash.. Maddie is especially great when I call, she gets back to me every time and answers all my questions. More

great experience, fast and efficient which was what I needed. I knew what I needed and wanted and they listened and didn't try to push something I didn't w experience, fast and efficient which was what I needed. I knew what I needed and wanted and they listened and didn't try to push something I didn't want. Got me in and out with the vehicle I found online. More