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Rapids Honda

Coon Rapids, MN

4.2
2,675 Reviews

1950 Gateway Dr NW

Coon Rapids, MN

55448

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Showing 2,675 reviews

February 24, 2020

Jon was helpful, knowledgeable and enthusiastic to help. He greeted my husband and I right away, courteous and friendly. We asked to see a couple cars and he had no problems doing so even though it was snow More

by cindythao3
Recommend Dealer
Yes
Employees Worked With
Jon Fern , Katie Young, Kevin Kue
Feb 24, 2020 -

Rapids Honda responded

Hey Cindy, Thank you for your business and for this review. We're happy to hear Jon was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

February 24, 2020

The communication and transparency is terrible. I've already had two issues with satisfaction in the first 6 months. Contacted the general manager and still have not had my call returned.. More

by erickusch
Recommend Dealer
No
Employees Worked With
Roy Lacey, Adam Johnson, Shane Stegeman
Mar 12, 2020 -

Rapids Honda responded

Eric, we are very sorry to hear that you are dissatisfied with your experience here at Rapids Honda and apologize for the lack of communication. This does not reflect the standards we have set for ourselves and we will continue to work on getting this resolved. We appreciate your feedback and hope we can make it right! Ken Grantwit (952) 207-7887 kgrantwit@rapidshonda.com

February 24, 2020

My shift knob button broke on my 2017 CRV. I was able to get an appointment at Rapid Honda within 30 min to get it fixed. Service was fast, great staff. More

by nl
Recommend Dealer
Yes
Employees Worked With
Austin Chandara
Feb 24, 2020 -

Rapids Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. All of us at Rapids Honda are glad to have you as a customer. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

February 24, 2020

They did good job on my oil change and tire rotation. I will plan on more service in future. Keep me informed on more service specials when they come up. More

by teanttila1
Recommend Dealer
Yes
Employees Worked With
Austin Chandara
Feb 24, 2020 -

Rapids Honda responded

Thank you so much for your kind words about your recent service appointment, and for taking the time to leave us this wonderful feedback! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

February 24, 2020

Came in today and Austin came right out and asked how he could help us today. I told him my interior lights stopped working. He asked if he could take a look at the problem. He was able to figure it out qu More

by lynninbl
Recommend Dealer
Yes
Employees Worked With
Austin Chandara
Feb 25, 2020 -

Rapids Honda responded

Hi, We are very happy to hear that Austin provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

February 23, 2020

They kept us apprised of the service that needed to be done, I appreciated that. The car works much better after the service done. Thank you. More

by jim.meyer4970
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Feb 23, 2020 -

Rapids Honda responded

Thank you, Jim, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rapids Honda, we look forward to having you as one of our valued customers for many more years to come! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

February 23, 2020

Was thorough with the issue I had been experiencing and helped me with that getting pinpointed. It turned out to be an aftermarket issue with the remote start but he also referred me to an installer that h More

by hvandy27
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Feb 23, 2020 -

Rapids Honda responded

Thank you for taking the time to share your feedback! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

February 23, 2020

Great visit. Chad was awesome as usual Fantastic oil Great visit. Chad was awesome as usual Fantastic oil change experience Will definitely return with all of my vehicles and recommend highly to my f More

by brian
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Feb 23, 2020 -

Rapids Honda responded

Hi Brian, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Chad! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

February 23, 2020

Chad Zastrow was great to work with. He provided an honest evaluation of the cars immediate needs. The service was completed in timely fashion and is driving smoothly. Would highly recommend Rapids Hon More

by johnnriley
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Feb 24, 2020 -

Rapids Honda responded

Thank you, John, for taking the time to write this review and let us know how we are doing. Our customers are top priority and your feedback is greatly appreciated. All of us at Rapids Honda are glad to have you as a customer. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

February 23, 2020

A new dealership that recently opened and I have been there twice for an oil change. Excellent service both times and I will be returning there for future service on my Honda. More

by tpdidion
Recommend Dealer
Yes
Employees Worked With
Austin Chandara
Feb 24, 2020 -

Rapids Honda responded

Hi, Here at Rapids Honda, customer satisfaction is our #1 priority. We always do your best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

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