Rapids Honda

Willing to drive vehicle to a location close to me. Worked hard to make sure I was happy and safe during the sale. Made the sale quick and easy no pressure tactics really appreciated that. Negati Worked hard to make sure I was happy and safe during the sale. Made the sale quick and easy no pressure tactics really appreciated that. Negative- Vehicle didn't have a owners manual. Haven't recieved promised oil change cards or other services. More

Austin was very accommodating and knowledgeable about what we needed And would definitely recommend Rapids Honda to anyone in the future for a new car and service what we needed And would definitely recommend Rapids Honda to anyone in the future for a new car and service More

Aggressive Sales Tactics Took a test drive in the vehicle. Got down to talking about numbers and they would avoid any direct questions regarding the total price of the veh Took a test drive in the vehicle. Got down to talking about numbers and they would avoid any direct questions regarding the total price of the vehicle. They kept asking what I wanted for a monthly payment. Looking at the actual price they had thrown in several "accessories". Of these accessories, some were already done by the previous owner (window tint). Other accessories were way overpriced for what they were. Overall there was approximately $2000 worth of accessories on the bill, and none of it was discussed as an option. I asked to remove the accessories and just get a price for the truck itself, which they finally did after asking several times. Overall the experience was very unpleasant. Kept asking what it would take to drive home with the truck today. I had told them several times I was not buying a truck until I had some time to think about it, and research other prices. Daniel, the initial salesman was great. He understood what we wanted, and what we were trying to do. He was curteuous to the buying process and understood that this was a big purchase for us. His manager did not. She was extremely pushy, and only cared about the sale. She kept pushing old school "stealership" sales tactics to try to push us into a sale on the spot. Don't you think you would want an educated buyer who is happy with their purchase? Kevin in finance was great as well, super courteous, and very honest. Overall, buyer beware. They thrive on uneducated buyers. More

Used car manager only cares about profit of screwing over his customers. I bought a car which they failed to fix an antifreeze smell which Roger said they would fix. I asked the manager to give my money b his customers. I bought a car which they failed to fix an antifreeze smell which Roger said they would fix. I asked the manager to give my money back as they failed to hold up the agreement of fixing the smell of antifreeze. They had my car in their shop for a week to fix it which I came to pick it up twice after they said it was ready with it not being ready. Still to return it to me with check engine light on telling me I need to pay $1400 to fix it. The first time I tried to leave after they replaced the thermostat it was spraying antifreeze out of the overfill tank. Sad that a dealer would screw someone over during these days. I just want the car fix or my money back to buy a different car. Still not ok or happy with this deal. I would not trust them. More

oil changed. !st time i had been to Coon Rapids and good regular oil change in and out in no time. I had a coupon and they forgot to ring in the coupon and when I questioned it and she said yes... it was ap regular oil change in and out in no time. I had a coupon and they forgot to ring in the coupon and when I questioned it and she said yes... it was applied it is stapled on the back. I ask why so much? Is there a $15,00 tax? That is not right. It took her a minute she just took the word of what ever is done to be correct and do not question. It took her a few minutes and then she questioned the price. When I said. Are you sure it was right. They had no issue correcting the mistake. After Brookdale Honda I am having a hard time trusting the service department. I will be back nice people More

A very pleasant experience Car shopping can be a pressure-filled experience. But the folks at Rapid Honda made the whole process much easier. They gave me the answers I needed a Car shopping can be a pressure-filled experience. But the folks at Rapid Honda made the whole process much easier. They gave me the answers I needed and the time I needed to make my decision. They worked with me to get the pricing I could afford. And they had the vehicle I wanted, with the features I wanted. I’ll work with them again and would recommend them highly. More

Lease of 2020 Civic LX sedan from Rapids Honda. I found all of the employees that I talked to at the dealership were very competent and knowledgeable about the products and provided me with options I found all of the employees that I talked to at the dealership were very competent and knowledgeable about the products and provided me with options about purchase or lease options. I came to the dealership looking for a used car. After looking at used cars available, Wade suggested the option of a lease. I have never leased before but after he explained the program and I looked at the cars available, I decided that a lease of a new Civic fit with my plans. Very friendly group to work with. More

Shawn was awesome. He had excellent customer service skills, 10/10 for him and no complaints! Shawn was quick to communicate, friendly, and informative. The services I wish had been a little different a skills, 10/10 for him and no complaints! Shawn was quick to communicate, friendly, and informative. The services I wish had been a little different and more thoroughly looked at before worked on, but overall it was a great experience and I would absolutely recommend their services. More

Great service! Quick to arrive at location, friendly, quick to do the job. He was helpful and asked if he can do anything else for us. quick to do the job. He was helpful and asked if he can do anything else for us. More

The Sales Manager Was The Worst Person I have ever dealt with. And because of her I would NEVER recommended this dealership. In fact, I have already told Many people not to do business with you. And I will with. And because of her I would NEVER recommended this dealership. In fact, I have already told Many people not to do business with you. And I will continue to spread the word. More