Rapids Honda

I had to bring my new car in for an issue with the lights. Austin in the service center, was extremely helpful and professional. He kept me informed as to what was going on, had the part ordered and h lights. Austin in the service center, was extremely helpful and professional. He kept me informed as to what was going on, had the part ordered and had the car ready to go by the next day. Outstanding service by everyone there. They don’t just forget about you once they get the sale, they also take care of you afterwards to make sure that you are happy. More

Pretty sure they bait and switched me. So not happy. Saw a certified pre-owned vehicle that was a superb deal. Went to confirm an appointment with them and they said everything would be good to go...First w a certified pre-owned vehicle that was a superb deal. Went to confirm an appointment with them and they said everything would be good to go...First when I got there I never met the person I was speaking to, Ken. Then I meet another random gal that I have no idea who she was and she made me fill out a questionnaire. Then she gets to asking me about everything and tells me the car I wanted was just sold right before I got there. I was so mad. They then wanted to sell me a car that was 4 grand more. No dice. I then get an email from Ken saying it was nice meeting me and information about the car I looked at. (Yes, the info about the car that sold) Never did I look at the car and never did I meet him. Then get this: the car is back on the website but just 100 dollars more than it was before. Same pictures and everything. I also read another reviewer who had the a similar thing happen to them. DO NOT BUY FROM THEM. BEWARE. More

Good but somewhat misleading Rapids Honda has a nice selection, good prices, good people and a nice building. However the one thing that disturbed me is they show a price (which i Rapids Honda has a nice selection, good prices, good people and a nice building. However the one thing that disturbed me is they show a price (which is a good price), then somewhere they have disclaimers (which I did not find or see) which drive the price up, so the price can be 1 to several thousand dollars more than what you are led to believe early on in the process. More

Great experience with Rapids Honda. Honest and customer friendly service. These guys know how to be respectful. I will definitely recommend to friends and family! friendly service. These guys know how to be respectful. I will definitely recommend to friends and family! More

I had a smooth experience once we figured out pricing of the car I wanted. They did well with contactless experience and infection control. When my car arrived, they did an awesome job getting it ready to g the car I wanted. They did well with contactless experience and infection control. When my car arrived, they did an awesome job getting it ready to go as soon as possible. More

Friendly Great Service Really enjoyed working with Kristina. She was very helpful and personable. They clearly explained financing options and got us a good deal. Dealer is Really enjoyed working with Kristina. She was very helpful and personable. They clearly explained financing options and got us a good deal. Dealer is located conveniently. More

Oil Change I couldn't wait at Honda, but it was a nice day and my car was ready in an hour! Even including a car wash. Thanks Austin! I couldn't wait at Honda, but it was a nice day and my car was ready in an hour! Even including a car wash. Thanks Austin! More

New Tiers During Covid-19 this dealership was still servicing car owners. I came in for 4 new tiers. I work in IT for Health care and i only have one car so i n During Covid-19 this dealership was still servicing car owners. I came in for 4 new tiers. I work in IT for Health care and i only have one car so i needed to get a rental . with out knowing if I had Covid-19, they let me have a rental, so I could still be Online working to butter serve Users and those receiving care. I want to send a BIG THANK YOU to your employees and to this great dealership. Please be safe and I look forward to coming back. More

Great Experience My husband and I appreciated how the people at Rapids Honda listened to us and took our concerns seriously. We also appreciated the kind and friendly My husband and I appreciated how the people at Rapids Honda listened to us and took our concerns seriously. We also appreciated the kind and friendly assistance we received at Rapids Honda. More

Not that impressed So far I am not impressed with this dealership. First, my sales person did not inform me he was leaving Rapids Honda the following day, therefore when So far I am not impressed with this dealership. First, my sales person did not inform me he was leaving Rapids Honda the following day, therefore when I returned with an issue the next day I was caught off guard when I was told he didn't work there anymore. He had promised he would take care of somethings for me and wasn't honest about that. When I relayed what he promised to other sales personal I was told that wasn't an option. Second, I felt I was pushed into buying add on's to my vehicle, being told they were already applied to the vehicle so I would have to pay for them. Third, I've had questions and issues that have been ignored by the used sales department. I was told my issue would be looked into and haven't received any resolution and when I've tried to contact, I've received no response back. More