Rapids Honda

I went to Rapids Honda to evaluate my options for a new car after my previous vehicle was totaled. I really didn't have an intention of leaving in a new car, but things quickly escalated beyond just explor car after my previous vehicle was totaled. I really didn't have an intention of leaving in a new car, but things quickly escalated beyond just exploring financing into actually signing an agreement. I was disappointed with the fast and furious finance back and forth to try to get me to purchase a car. It felt very high pressure and completely different from my experience at Luther Honda from my previous purchase. Ultimately, I was happy with the price of the vehicle, but, between all the negotiations, my tint was removed from optional upgrades without explicit indication. I am still not sure if this was an intentional removal to try to make my financing more attractive or an honest mistake. After realizing post-purchase, I emailed both the finance manager and my sales person. I was promptly contacted by Katie Young and was relieved with how understanding she was as well as willing to resolve the issue. However, I was told I would receive a credit against the balance of my loan, but it has never materialized. Subsequent calls have not been returned. It was a disappointing experience to say the least. More

Honda CRV Had no plans to purchase the day we made our appointment. We knew what we wanted and In less than an hour and a half, Ryan was saying goodbye as we le Had no plans to purchase the day we made our appointment. We knew what we wanted and In less than an hour and a half, Ryan was saying goodbye as we left with our dream car. Excellent personality and salesmanship. More

Roger and Kevin Kou were so great to work with and amazing with helping me get what I wanted for a car. They made it very easy and I would send all my friends. Family, etc to see them when they want amazing with helping me get what I wanted for a car. They made it very easy and I would send all my friends. Family, etc to see them when they want to buy a car! Thank you SO much for all of your help!! More

Great experience Great staff. Professional, courteous, knowledgeable, and willing to listen to my concerns. I was able to get in swiftly and without ant delay. Thank y Great staff. Professional, courteous, knowledgeable, and willing to listen to my concerns. I was able to get in swiftly and without ant delay. Thank you. More

Professional Steve Mackey was great to deal with. Got me and the car in and out efficiently. Even though the computer system was down he got me fixed with a rent Steve Mackey was great to deal with. Got me and the car in and out efficiently. Even though the computer system was down he got me fixed with a rental and called when my car was done. More

The dealership is clearly striving to provide safe, high quality service during the pandemic restrictions. My service representative was excellent at explaining how the necessary changes to past practic quality service during the pandemic restrictions. My service representative was excellent at explaining how the necessary changes to past practices would be carried out. More

Wonderful Experience Jake in sales was good to work with. answered all my questions, got the shop to get it road ready as vehicle had just come in and they had not had ti Jake in sales was good to work with. answered all my questions, got the shop to get it road ready as vehicle had just come in and they had not had time to go through it . Checked on progress several times and kept me informed. Good Job Jake. More

Very good pricing on used cars and lifetime power train warranty gives great peace of mind. Very nice showroom that is very clean and comfortable. warranty gives great peace of mind. Very nice showroom that is very clean and comfortable. More

I liked the no nonsense approach. I explained what I wanted, looked over what I wanted, decided to make an offer. The offer was accepted, And it didn’t take long for me to be on my way. I was able to sh wanted, looked over what I wanted, decided to make an offer. The offer was accepted, And it didn’t take long for me to be on my way. I was able to show up the next day and drive the vehicle home. Everything I did was expedited such that I didn’t waste a lot of time!m More