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Rapids Honda

Coon Rapids, MN

4.1
2,675 Reviews

1950 Gateway Dr NW

Coon Rapids, MN

55448

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Showing 2,675 reviews

April 19, 2022

I love the service I receive every time I bring my vehicle in. They remember who I am and do a fantastic job with everything including trying to sell me another vehicle. Sales staff is always polite More

by mikmisa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Spah, Roger Thomas, Chad Zastrow, Shawn Richter
Apr 20, 2022 -

Rapids Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 19, 2022

Service agent was very friendly and accommodating not pushy and service was right on time More

by boxmoma
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
Apr 20, 2022 -

Rapids Honda responded

Here at Rapids Honda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 19, 2022

Poor service. Wife bought 2 Cr-v's here, both broke down. Thanks a bunch. No satisfaction by management, last Cr-v was only 5 months old. And they can't fix the More

by hanschencl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Grantwit, Hamdija Mustafic
Apr 26, 2022 -

Rapids Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Lance Spah Service Director (952) 207-7800 lspah@rapidshonda.com

April 18, 2022

Had a great experience. Wonderful service by sales staff. They answered all my questions. Thank you! More

by meljmeyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Young, Jorge "Jorch" Espinosa
Apr 18, 2022 -

Rapids Honda responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 18, 2022

Initial service diagnosis was prompt and initial repair was prompt with good communication. Downside is, the repair didn't fix the symptom that I was having so now in discussions wit them on next steps. More

by natethenut
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Mechley
Apr 18, 2022 -

Rapids Honda responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

Apr 19, 2022 -

natethenut responded

Thank Ken. I have sent Drew Mechley info about it and he did try calling me back. We have not connected yet though. Nathan Buffham (612) 207-5654

April 18, 2022

We had a great experience buying a used vehicle. The communication and service was very easy. More

by shannontreichel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Myles Van Den Boom
Apr 20, 2022 -

Rapids Honda responded

Thank you for taking the time, Shannon, to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 17, 2022

Sales help was very nice, he knew his information well. Car was not detailed upon pick up. I drove about an hour and had called ahead of time to confirm. I would have been most appropriate to have fill More

by kristinadechaine
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katie Young, Roger Thomas
Apr 26, 2022 -

Rapids Honda responded

Thank you for providing this feedback, Kristina, we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Katie Young General Sales Manager (952) 207-7800 kyoung@rapidshonda.com

April 16, 2022

Myles was so knowledgeable about the Honda Pilot we purchased. And explained all of the new features that it had. He explained the possible "addons" without pressuring us. A great experience! More

by djslegh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Myles Van Den Boom, Angie Sauro, Bob Wiener
Apr 17, 2022 -

Rapids Honda responded

Thanks for your feedback on your recent visit to Rapids Honda. I'm glad to hear that Myles was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 16, 2022

Omar was very helpful, he let me try and take 2 different cars home for some time and that made me feel confident of the car I really wanted to buy. More

by huei930624
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Myles Van Den Boom, Omar Mohamed
Apr 17, 2022 -

Rapids Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Omar and our team, and we look forward to working with you again. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 16, 2022

Dealt with an incompetent salesperson, pushy and poor process even after purchase. Would not recommend to anyone. More

by lunzsa
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roy Lacey
Apr 26, 2022 -

Rapids Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Katie Young General Sales Manager (952) 207-7826 kyoung@rapidshonda.com

Apr 26, 2022 -

lunzsa responded

Do you really keep just sending the same automated message to your unsatisfied customers? Even after a response...

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