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Rapids Honda
Coon Rapids, MN
2,676 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 05, 2020
Good sales experience - service not so much Purchase of new CR-V went smoothly - able to find exactly what I wanted for a reasonable deal. The financing process with Nick was fast and painless. Purchase of new CR-V went smoothly - able to find exactly what I wanted for a reasonable deal. The financing process with Nick was fast and painless. Service is another story -- Per Luke, service for rust proofing was to be on 6/30 so I brought the car down the evening of 6/29 (I live 55 miles away) so it would be ready to go first thing. Told by Isaiah that my car was NOT on the schedule for the next day. They secured a spot on 7/2 and gave me a rental to drive home. The service was not done on 7/2 - luckily I called on my way down as no one bothered to call and let me know. It was promised to be done first thing on 7/3. Isaiah called 7/3 in mid-afternoon to say the car had not been picked up - now promising to be done on 7/6. Not holding my breath - and not impressed with service scheduling or completion. Looking for another dealer for future service needs. More
by kirbslady
Verified CustomerEmployees Worked With
Isaiah in service, Nick Mcdonald, Ryan Sangren, Luke Khilans
July 05, 2020
Great service as always from Chad This was a visit for service. Chad Zastrow always keeps me informed on the process of service on my Pilot and Civic. Five star service every time I s This was a visit for service. Chad Zastrow always keeps me informed on the process of service on my Pilot and Civic. Five star service every time I see him. More
by pilotman
Employees Worked With
Chad Zastrow
July 05, 2020
Definitely 5 Star Service! Lucas Smith was very kind and considerate and addressed all of my questions! My service was complete right on schedule. Thank you very much. Amen. Lucas Smith was very kind and considerate and addressed all of my questions! My service was complete right on schedule. Thank you very much. Amen. More
by SSROGA
Employees Worked With
Lucas Smith
July 04, 2020
Great experience! Easy and painless! My wife hates car Great experience! Easy and painless! My wife hates car shopping and Rapids Honda team made it easy and stress free for her! Jolene the BDC rep w Great experience! Easy and painless! My wife hates car shopping and Rapids Honda team made it easy and stress free for her! Jolene the BDC rep was very quick to schedule our appointment and get us in ASAP on a hot vehicle! Wade our sales person was great- he was quick and responsive. His experience was greatly appreciated! Katie and Sarina were awesome managers! Luke from Service has been amazing in coordinating our rust proofing and getting work done on our vehicle. Overall- 10 stars! Thank you everyone at Rapids Honda! My swaggin’ wagon looks great! More
by dannytrealtor
Employees Worked With
Kevin Schiltz, Katie Young, Wade Gilbertson, Jolene Nguyen
July 03, 2020
Week after service, low tire pressure light came on. Obviously service didn’t check the tire pressure like they’re supposed to-wonder what else. Obviously service didn’t check the tire pressure like they’re supposed to-wonder what else. More
by drharrop
Employees Worked With
I think it was Luke., Luke Khilans
July 02, 2020
I had an awesome experience. The service was fast and thorough, everyone was super kind and welcoming! I am loving my new car! Thank you! thorough, everyone was super kind and welcoming! I am loving my new car! Thank you! More
by Grace Stevens
Employees Worked With
Katie Young, Nick Mcdonald, Jon Fern
July 02, 2020
I had a great experience at Rapids Honda! Both John in sales, and Kevin in finance were awesome! So helpful and positive. I'm glad I chose Rapids Honda! Thank you again! Anne B. Renstrom sales, and Kevin in finance were awesome! So helpful and positive. I'm glad I chose Rapids Honda! Thank you again! Anne B. Renstrom More
by abrenstrom
Employees Worked With
Kevin Kue, Jon Fern
July 02, 2020
I had a wonderful experience with Rapids Honda. I worked with Jorge, he was knowledgeable, respectful, responsive and great to work with! They gave me a fair value for my trade-in and a great deal on my new with Jorge, he was knowledgeable, respectful, responsive and great to work with! They gave me a fair value for my trade-in and a great deal on my new car! I would highly recommend Rapids Honda to anyone looking for a new or used car! More
by tara12
Employees Worked With
Roy Lacey, Katie Young, Jorge "Jorch" Espinosa, Kevin Kue
July 02, 2020
Great sales staff! All around pleasant transaction! They worked with us to get a fair trade in value and did not try to oversell - paid attention to our needs! worked with us to get a fair trade in value and did not try to oversell - paid attention to our needs! More
by lsquier39
Employees Worked With
Bob from Sales, Katie Young
July 02, 2020
Friendly and understanding service department. Seemed to go the extra mile to solve my issue- from sales manager to service rep to the technician who did extra diagnostics to be sure the fix was done right go the extra mile to solve my issue- from sales manager to service rep to the technician who did extra diagnostics to be sure the fix was done right! More
by jeff.gillberg
Employees Worked With
Lance, service manager, Shawn Richter
