Rapids Honda

Not great Have been to this dealership a few times for oil changes and most times were great. My most recent visit however was not. I called to schedule an oil Have been to this dealership a few times for oil changes and most times were great. My most recent visit however was not. I called to schedule an oil change for 11:15 and was told would take approx 1 hour to complete as I worked at 1pm. They have a nice viewing area of the work area to watch your car get worked on. My vehicle wasn't pulled around to get work done until almost 12. The gentleman that was working on it was definitely not in the mood to work as he was certainly taking his time. I didn't get out of there until 1pm and was late to work. Would rather have paid the same amount and got it changed at Valvoline and been done and out of there in 20 min. More

Thoughtful and Customer Oriented This was our first experience with Rapids Honda. We brought our Honda Odyssey in for an oil change and replacement of TPMS sensors and a couple of oth This was our first experience with Rapids Honda. We brought our Honda Odyssey in for an oil change and replacement of TPMS sensors and a couple of other minor tire repairs. Chad made sure we were taken care of and communicated well during the process. We would recommend this dealer and the service team! More

Friendly and easy buying experience Great team of people to work with. My wife and I enjoyed the low pressure style of presenting the 2020 CRV to us. It was the main reason for us coming Great team of people to work with. My wife and I enjoyed the low pressure style of presenting the 2020 CRV to us. It was the main reason for us coming back to purchase it from Rapids Honda. Very friendly and quite easy to do business with. Love the brand new facility! More

Mixed Experience I'm not sure what your test driving policy is, but I was offended and noticed that Roger test drove with my husband and I (we are both persons of colo I'm not sure what your test driving policy is, but I was offended and noticed that Roger test drove with my husband and I (we are both persons of color), but no one else test driving had a staff person ride with them. I've test drove at several other dealerships without an escort. I did not like the pressure tactics to get the car protector products and financing options (warranty), etc. I had to repeat several times that I didn't want it.... I was impressed with Chad in Services that replaced a seat panel in the car that I just purchased. He followed up with calls and fixed the issue ASAP. More

Great service The service was very good. The shop is busy so plan accordingly. Overall the experience was good and the oil change service was excellent, no issues. The service was very good. The shop is busy so plan accordingly. Overall the experience was good and the oil change service was excellent, no issues. More

I was really disappointed at this dealership. My worst experience by far. I came in to buy a used crv and was hassled and pressured the entire time to spend 3,000+ dollars to coat my car and windows in pr experience by far. I came in to buy a used crv and was hassled and pressured the entire time to spend 3,000+ dollars to coat my car and windows in protectant and various other add ons. despite me repeatedly telling the dealer that I do not want any of that. I’m a currently graduating from my Masters and am in a lot of debt (while still paying for this car in full) so i don’t have that kind of money and I told him that very respectfully multiple times. When I told him to take all that off the final price and he came back with the new cost he left the paint protector price on for 600ish dollars when I explicitly told him NO! I was so frustrated and he continued to badger me about it. Then he went back and talked to the woman in the finance office and she came out telling me I had to pay at least 487 dollars because they already put the protectant on the car?!?! So why wasn’t that included in the price of the car?!?! My dad intervened at this point and told her that only it says the protectant comes standard on all their used vehicles (it’s all over the website) the woman knew nothing about this and made my dad look it up, she didn’t even offer to search the computer. So my dad pointed it out on the website. And she goes “I guess it depends on how you define standard” like what?!?! Also that’s coat 1/10 total. So why is it 487 when 1/10 of 600 is 60 dollars. We paid the price in the end because the car itself was something I still wanted. I never want to have to see another dealer so at this point after several hours of talking to these two I just wanted to get out and go home. This was one of the worst experiences I’ve ever had with sales people. I can confidently say that I will never pay another cent to this dealership and I have already told friends and family about my terrible experience. Which is a shame because we have a lots of friends/family in the twin cities area. Even thinking about this experience gets my blood flowing with disgust. Side comment: Kevin who helped us pay for the car was so friendly and nice. We actually trusted him. More

I was a little overwhelmed before deciding yes to buy the suv. All staff were friendly and patient. Nick helped the overwhelming feeling alot! Thank you suv. All staff were friendly and patient. Nick helped the overwhelming feeling alot! Thank you More

Super great team to work with Had a great experience with purchasing our first vehicle from Rapids Honda. They were on time for our prescheduled test drive and had everything ready Had a great experience with purchasing our first vehicle from Rapids Honda. They were on time for our prescheduled test drive and had everything ready to go. Accommodated all of our questions and easy to work with. The sales person, Wade, was very helpful and did everything he could to take care of us. Would definitely return to purchase again in the future. More

EVERYTHING YOUR LOOKING FOR IN A DEALERSHIP I DID PURCHASE MY HONDA CRV RIGHT BEFORE THIS DEALERSHIP OPENED BUT I HAVE USED THERE SERVICE DEPARTMENT EXCLUSIVELY SINCE AFTER BEING MISLED BY I DID PURCHASE MY HONDA CRV RIGHT BEFORE THIS DEALERSHIP OPENED BUT I HAVE USED THERE SERVICE DEPARTMENT EXCLUSIVELY SINCE AFTER BEING MISLED BY THE LUTHER DEALERSHIP RAPIDS HONDA HAS SUPER REPUTABLE PEOPLE ! GREAT AND HONEST SERVICE ! THEY ARE FRIENDLY - EASY TO SCHEDULE - DECENT PRICES - More

Great group of people to deal with. Had a slight hiccup at check in but other than that everything was very smooth. Very timely and professional service, the technicians do a great job. at check in but other than that everything was very smooth. Very timely and professional service, the technicians do a great job. More