Rapids Honda

Friendly, attentive, customer focused. Communication was good, good selection of cars. Two different employees told me ‘a lady from South Dakota is coming to see this vehicle.’ Don’t know if true, but felt good, good selection of cars. Two different employees told me ‘a lady from South Dakota is coming to see this vehicle.’ Don’t know if true, but felt like lame sales push. More

I went there for servicing and the service advisors were friendly and knowledgeable. They worked with my schedule and answered all of the questions I had. friendly and knowledgeable. They worked with my schedule and answered all of the questions I had. More

Poor customer service and disorganized Never could speak to the same sales person. Sales manager gave me m.s.r.p. Price car was delivered with quarter tank of fuel and plastic not rem Never could speak to the same sales person. Sales manager gave me m.s.r.p. Price car was delivered with quarter tank of fuel and plastic not removed antenna not mounted water spots. Just to list a few things. Tried to get my old tags back for three days no luck. My written trade in estimate was $1750 - $2400 I was offered $1200 they could find my trade in paper work. Lowest trade in offers and highest price for vehicle not what you advertise. Nick in finance was outstanding. The best part of my experience. More

Great service! Always quick and easy never a hassle what so ever. Beautiful facility with a ton of great amenities while you wait. Customer for life. so ever. Beautiful facility with a ton of great amenities while you wait. Customer for life. More

Patient, and helpful in dealing with my concerns Went to review a used vehicle and for a few dollars (with assistance of Katie), more got a new 2020 CR-V. Wade was a patient guy with my concerns. The Went to review a used vehicle and for a few dollars (with assistance of Katie), more got a new 2020 CR-V. Wade was a patient guy with my concerns. Then when car arrived to leave, walked me through all the items I needed to know to operate the new vehicle and then some. A lot of 'new' things. Kevin was incredible in his knowledge of all the financial items. Walked me through all the terms, and warranties very efficiently. Made the options easy to choose. More

Thank you Bob for helping us select our new Honda, Pilot. You were professional and personal through the entire process. We love our new car! Thanks, Karen and Dave You were professional and personal through the entire process. We love our new car! Thanks, Karen and Dave More

My overall experience was wonderful, and I’m thrilled with my new Honda Pilot and very grateful to the staff. I would definitely recommend this dealership, and all is the staff I worked with. with my new Honda Pilot and very grateful to the staff. I would definitely recommend this dealership, and all is the staff I worked with. More

Don't really know how to review as rattle has not been fixed. Three weeks waiting on part and Counting. Andrew and Shawn seem nice, but I have had this noise pretty much since I bought the truck new in 20 fixed. Three weeks waiting on part and Counting. Andrew and Shawn seem nice, but I have had this noise pretty much since I bought the truck new in 2019. My truck also now has an intermittent noise coming from under the hood that sounds like a buzzer or something going off. So the quality of the Ridgeline I bought from Honda as a manufacturer is questionable at best compared to my old Ridgeline I had. I feel like Honda as a manufacturer has let me down. More

Great Service at Rapids Honda The team is very efficient and friendly along with great follow thru. Their communication throughout my time there was outstanding. I didn't have t The team is very efficient and friendly along with great follow thru. Their communication throughout my time there was outstanding. I didn't have to wait long at all. Shawn was excellent. I would recommend Rapids Honda to everyone I know, More

Vehicle service department gets a 5 The people that apply the Auto Butler treatments don't do a very good job. I paid $59 to have the interior sanitized and cleaned, the windshield looks The people that apply the Auto Butler treatments don't do a very good job. I paid $59 to have the interior sanitized and cleaned, the windshield looks like you are looking through a prism. A dirty cloth must have been used. The floor was not vacuumed and the windshield has over spray on the outside and I can't get it off so I'm looking through a bunch of spots. I plan on calling the service department and have them follow through cleaning what the Auto Butler people didn't do properly More