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Rapids Honda

Coon Rapids, MN

3.8
2,678 Reviews

1950 Gateway Dr NW

Coon Rapids, MN

55448

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Showing 2,678 reviews

August 11, 2020

I went there for servicing and the service advisors were friendly and knowledgeable. They worked with my schedule and answered all of the questions I had. More

by cjoyfitz
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Aug 12, 2020 -

Rapids Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 11, 2020

Poor customer service and disorganized Never could speak to the same sales person. Sales manager gave me m.s.r.p. Price car was delivered with quarter tank of fuel and plastic not rem More

by gpa2tru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Katie Young, Nick Mcdonald, Ryan Sangren
Aug 26, 2020 -

Rapids Honda responded

Hello, We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issues or if it's possible to discuss your visit in more detail, please feel free to contact me directly. Roy Lacey General Manager (952) 207-7800 rlacey@rapidshonda.com

August 11, 2020

Great service! Always quick and easy never a hassle what so ever. Beautiful facility with a ton of great amenities while you wait. Customer for life. More

by nmcdonald0
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow, Shane Stegeman, Shawn Richter
Aug 12, 2020 -

Rapids Honda responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 10, 2020

Patient, and helpful in dealing with my concerns Went to review a used vehicle and for a few dollars (with assistance of Katie), more got a new 2020 CR-V. Wade was a patient guy with my concerns. The More

by drcinps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Young, Wade Gilbertson, Kevin Kue
Aug 10, 2020 -

Rapids Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 10, 2020

Thank you Bob for helping us select our new Honda, Pilot. You were professional and personal through the entire process. We love our new car! Thanks, Karen and Dave More

by knobby_knees
Recommend Dealer
Yes
Employees Worked With
David 5 stars, Roy Lacey, Kevin Kue
Aug 10, 2020 -

Rapids Honda responded

Thank you, Karen and Dave, for taking the time to share your thoughts on working with our team. We're glad to hear Bob delivered such a great experience! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 10, 2020

My overall experience was wonderful, and I’m thrilled with my new Honda Pilot and very grateful to the staff. I would definitely recommend this dealership, and all is the staff I worked with. More

by redcatruby
Recommend Dealer
Yes
Employees Worked With
John Yangwel, Kevin Kue, Ryan Mickelson
Aug 10, 2020 -

Rapids Honda responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 10, 2020

Don't really know how to review as rattle has not been fixed. Three weeks waiting on part and Counting. Andrew and Shawn seem nice, but I have had this noise pretty much since I bought the truck new in 20 More

by mnhntr1
Recommend Dealer
No
Employees Worked With
Andrew Nelson, Shawn Richter
Aug 26, 2020 -

Rapids Honda responded

Hi, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to me directly. Lance Spah Service Director (952) 207-7800 lspah@rapidshonda.com

August 08, 2020

Great Service at Rapids Honda The team is very efficient and friendly along with great follow thru. Their communication throughout my time there was outstanding. I didn't have t More

by debbieolson077
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Richter
Aug 09, 2020 -

Rapids Honda responded

Thank you for sharing your experience with us, Debbie! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 07, 2020

Vehicle service department gets a 5 The people that apply the Auto Butler treatments don't do a very good job. I paid $59 to have the interior sanitized and cleaned, the windshield looks More

by JRFREE1945
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Lacey, Wade Gilbertson, Chad Zastrow, Shane Stegeman
Aug 07, 2020 -

Rapids Honda responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we you weren't fully satisfied with your experience. If it's possible to discuss your visit in more detail, please feel free to reach out to us directly. Thank you for choosing Rapids Honda, we hope you will give us another opportunity to serve you! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 07, 2020

Positive experience with the dealership in both sales and service. I would purchase a vehicle from this dealer ship again. They made the process easy. More

by helen
Recommend Dealer
Yes
Employees Worked With
Jake Braun, Shane Stegeman
Aug 07, 2020 -

Rapids Honda responded

Helen, thank you for your feedback on your recent visit to Rapids Honda. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

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