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Rapids Honda

Coon Rapids, MN

3.8
2,678 Reviews

1950 Gateway Dr NW

Coon Rapids, MN

55448

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Showing 2,678 reviews

August 27, 2020

One of the buttons for my home link system had stopped working so I had to program the center button. I contacted Rapids Honda and made an appointment. They had the replacement part in stock and fixed the More

by DCS109B
Recommend Dealer
Yes
Employees Worked With
Shane Stegeman
Aug 27, 2020 -

Rapids Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 27, 2020

Friendly and easy to work with and made our decision easy to make for the purchase. We'd recommend this dealership hands down. Thank you More

by pepeo59
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Yangwel, Nick Mcdonald, Ryan Mickelson
Aug 27, 2020 -

Rapids Honda responded

Hello Pepe, It's great to hear that Ryan, Nick, and John were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 27, 2020

Worked with Kristina she was great to deal with. Very friendly and knew what she was talking about in terms of the product and options. More

by bthoma0419
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristina Andriyesh, Katie Young
Aug 27, 2020 -

Rapids Honda responded

Hi, Thank you so much for choosing Rapids Honda! Congrats on your new purchase, and let us know if Kristina or anyone on our team can be of any more assistance! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 27, 2020

Ryan Sangren was very friendly and helped me navigate the used car process and explained all the benefits of buying my SUV with Rapids Honda. I have taken great advantage of the included weekly car washes. More

by CA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Sangren, Shawn Richter
Aug 27, 2020 -

Rapids Honda responded

Thank you so much for your kind words regarding working with Ryan and Shawn, and for taking the time to leave us this wonderful feedback! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 27, 2020

Came into the service area for oil change, tire rotation and possible starting system issue. Chad Z. Explained the process and offered a free loaner. Starter was replaced the next day. Thanks Chad! More

by droski12260
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Zastrow
Aug 28, 2020 -

Rapids Honda responded

We are very happy to hear that Chad provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 26, 2020

Rapids offered the best combination of price, service and extra features, in particular I like their lifetime power train warranty. All the people we worked with were professional a d heloful. More

by mdsprairie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina Simmons was great too. 5 stars, Katie Young, Roger Thomas, Jon Fern
Aug 26, 2020 -

Rapids Honda responded

Thanks for sharing your thoughts about your experience with Rapids Honda. We appreciate your business and hope to see you again soon! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 26, 2020

I think this dealership was definitely more expensive than the other honda's in my area. However they were able to really provide value in what you are paying for. They were able to work with me when I w More

by civicgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Young, Wade Gilbertson
Aug 26, 2020 -

Rapids Honda responded

Thank you for choosing Rapids Honda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 26, 2020

I dealt with Saun in service. I had an issue with noise on a 2012 CRV. Some parts did need to be replaced. The thought was to include a timing chain. When the tech got into it the chain was fine, thus s More

by mike.theisen1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Richter
Aug 26, 2020 -

Rapids Honda responded

Thank you, Mike, for your feedback on your recent visit to Rapids Honda. I'm glad to hear that Shawn was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 26, 2020

I came into the dealership to test drive a vehicle, loved it, and was given a purchase price for the vehicle. When I said I could not do the paperwork that day, but would be back the next weekend, I was tol More

by Rhonda
Recommend Dealer
No
Employees Worked With
Michele, Shawn (or Shane) the sales manager, Katie Young, Roger Thomas
Sep 11, 2020 -

Rapids Honda responded

Hello Rhonda, We're sorry to hear of your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact me directly. Roy Lacey General Manager (952) 207-7800 rlacey@rapidshonda.com

Sep 11, 2020 -

Rhonda responded

I have left messages with two of the managers now, with no call back. I feel like they get your money and then you mean nothing to them.

August 26, 2020

I love the customer service at this dealership. They are very friendly, attentive & accommodating. Takes quite a while for an oil change though. And they could use a drying machine in the car wash. More

by roxanedenny14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Richter
Aug 26, 2020 -

Rapids Honda responded

Thank you, Roxane, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

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